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Worksheets

Data & Automation

Total questions: 26

Worksheet time: 21mins

Name
Class
Date
1.

A sales manager at Ursa Major Solar wants a team of sales reps to know how many open opportunities they have at any given time.

How should an administrator configure a report for each sales rep to see their own open opportunities?

a)

CREATE A REPORTING

SNAPSHOT GROUPED BY

SALES REP.

b)

CREATE A REPORT WITH A CROSS FILTER BY MY

OPPORTUNITIES.

c)

CREATE A REPORT FILTERED BY MY OPPORTUNITIES.

d)

CREATE A REPORT

SCHEDULE FOR EACH SALES

REP.

2.

Which two of these report charts show how many leads are in the marketing pipeline based on lead

status and what percent each lead status represents?

a)

GROUPED BAR CHART

b)

PIE CHART

c)

DONUT CHART

d)

LINE CHART

3.

A finance user with the View All Data permission enabled sees no opportunities when opening a sales pipeline report. However, a Sales Rep sees opportunities as expected. Opportunities should be visible to only those with permission.

Which two actions should the administrator perform to resolve this problem?

a)

SELECT SAVE HIERARCHY

LEVEL ON THE PIPELINE

REPORT.

b)

CREATE A NEW REPORT

FORMULA ON THE

PIPELINE REPORT.

c)

UPDATE THE REPORT FILTER TO SHOW ALL

OPPORTUNITIES.

d)

CHANGE THE ORG-WIDE OPPORTUNITY SHARING

DEFAULT TO PUBLIC

READ.

4.

What should an administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline?

a)

SET A DASHBOARD

FILTER TO THE CURRENT

USER.

b)

CREATE A DASHBOARD

FOLDER FOR EACH USER.

c)

FILTER THE DASHBOARD

WITH A DYNAMIC VIEW SET TO THE VP OF SALES.

d)

SET THE DASHBOARD

RUNNING USER TO “THE

DASHBOARD VIEWER.”

5.

A sales user wants to add components to their dashboard. What is the maximum number of components that can be added to a single Dashboard?

a)

3

b)

15

c)

20

d)

50

6.

What should the system administrator check when users are unable to find a Custom Report Type?

a)

MAKE SURE THE NEW REPORT TYPE IS

DEPLOYED.

b)

MAKE SURE THE USER PROFILE INCLUDES THE

REPORT TYPE.

c)

ADD THE NEW REPORT TYPE TO THE RELATED

OBJECTS.

d)

ADD A BUTTON FOR THE NEW REPORT TYPE TO

THE REPORT BUILDER.

7.

Ursa Major Solar uses a private data access model. Product managers and sales representatives are in different branches of the role hierarchy.

What should an administrator do to ensure that product

managers can report on opportunities in their product line?

a)

CREATE A SHARING RULE

BASED ON CRITERIA.

b)

SAVE ALL OPPORTUNITY

REPORTS IN A PUBLIC

FOLDER.

c)

MOVE ALL PRODUCT

MANAGERS TO A ROLE

BELOW THE SALES

REPRESENTATIVES.

d)

CREATE A NEW ROLE

FOR PRODUCT

MANAGERS AND SALES

REPRESENTATIVES.

8.

Ursa Major Solar regularly imports accounts from an external order system that has its own ID field for each record.

What should the system administrator do to help prevent duplicates during these imports?

a)

IMPORT THE DATA

USING THE DATA

LOADER.

b)

USE THE ID FROM THE ORDER SYSTEM IN PLACE

OF THE SALESFORCE ID.

c)

CREATE A UNIQUE

EXTERNAL ID FIELD ON

ACCOUNTS IN

SALESFORCE FOR

MATCHING.

d)

CREATE A FORMULA

FIELD THAT IDENTIFIES

MATCHES.

9.

The sales operations team at Ursa Major Solar needs to import and export accounts, contacts, opportunities, and orders.

Which two profile permissions does the sales operation team need to be able to perform this task?

a)

API ENABLED

b)

MODIFY ALL FOR THOSE

OBJECTS

c)

VIEW ALL DATA

d)

WEEKLY DATA EXPORT

10.

The director of operations at Ursa Major Solar has noticed that when sales reps move opportunities to

the closed stage, they don't always fill in the product installation date. When the date is not logged, the

operations team has to reach out to the sales rep to confirm the installation date. The director of

operations has requested that sales reps not be able to close an opportunity without first logging the

product installation date.

Which feature allows Ursa Major Solar to require a value in the product installation date, a custom date

field, when the opportunity stage changes to Closed?

a)

VALIDATION RULE

b)

DEPENDENT PICKLIST

c)

PAGE LAYOUT

d)

RECORD TYPE

11.

Ursa Major Solar is importing data and has many records that do not meet the data validation criteria.

What will occur?

a)

THE IMPORT PROCESS

WILL REQUIRE USER

AUTHORIZATION IN

ORDER TO IMPORT THE INVALID RECORDS.

b)

THE IMPORT PROCESS

WILL FAIL, BUT ONLY FOR THE RECORDS WITH

INVALID DATA.

c)

THE IMPORT PROCESS

WILL ABORT WHEN IT

ENCOUNTERS THE FIRST

INVALID RECORD.

d)

THE IMPORT PROCESS

WILL IGNORE THE DATA

VALIDATION CRITERIA.

12.

Users at Ursa Major Solar are trying to create opportunities. When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the opportunities.

Why is this error likely occurring?

a)

THE USERS DON’T HAVE

ACCESS TO THE PICKLIST

FIELD.

b)

THE TWO PICKLIST

VALUES ARE

UNAVAILABLE TO THE RECORD TYPE.

c)

THE PICKLIST FIELD HAS

CONTRADICTING

VALIDATION RULES.

d)

THE USERS DON’T HAVE ACCESS TO THE LARGE

ENTERPRISE RECORD TYPE.

13.

How long is data stored in the Recycle Bin?

(a)  

14.

Ursa Major Solar has inconsistent data in its

20,000 existing Accounts and asked the System

Administrator to convert all of the standard

country fields to ISO codes. Which method should

the System Administrator use?

(a)  

15.

A System Administrator will use the Import Wizard

to update existing Account records. Which two

values can the Import Wizard use to find matching

records?

(a)  

16.

Which configuration option shows sales

representatives the fields they must fill in prior to

saving an opportunity?

(a)  

17.

What administrator setting restricts the valid values

and lookup dialog results for lookup,

master-detail, and hierarchical relationship fields?

(For example, restrict the Account Name field on

opportunities to allow only active accounts.)

(a)  

18.

A tool to import data for many standard

Salesforce objects, including accounts,

contacts, leads, solutions, campaign

members, and person accounts.

It can also import data for custom objects,

and can import up to 50,000 records at a time

(a)  

19.

This verifies that the data a user enters in a record meets

the standards you specify before the user can save

the record

(a)  

20.

What import tool should you use when:

- You need to load 50,000 to 5,000,000 records.

- You want to schedule regular data loads, such as

nightly imports

- You want to export your data for backup

purposes

(a)  

21.

What type of file:

● Is a plain text file that contains a list of data

● Is an accepted file format for Data Loader

and Data Import Wizard

● Values are separated by commas

(a)  

22.

What report should an administrator use to

display the number of contacts related to an

account?

(a)  

23.

Which three reports can be used to display a list of

the Top 10 Accounts on a dashboard?

a)

Tabular report with Rows to Display set to

10

b)

A report with a line chart that shows the tope 10 lines

c)

Summary report with a chart

d)

Summary report without a chart

24.

What should an administrator do to organize the

fields available on a report?

(a)  

25.

This report is the simplest and fastest way to look at data. Similar to a spreadsheet, they consist

simply of an ordered set of fields in columns, with each matching record listed in a row. This report is the best for creating lists of records or a list with a single grand total.

They can't be used to create groups of data or charts, and can't be used in dashboards unless rows are limited.

Examples include contact mailing lists and activity reports.

(a)  

26.

This report is similar to tabular reports, but also

allow users to group rows of data, view subtotals,

and create charts. They can be used as the source

report for dashboard components. Use this type

for a report to show subtotals based on the value

of a particular field or when you want to create a

hierarchical list, such as all opportunities for your

team, subtotal by Stage and Owner.

(a)