A physical product that you can see, touch, or possibly consume.

Goods that are perishable that last for less than 3 years.

It is an interaction between the customer and the service provider.

It is a clearly defined set of tangible and intangible features that the customer recognizes, pays for, uses, or experiences.

It is a sequence of activities that is intended to create a certain result.

All of the following are the roles of Operating Managers except:

It refers to physical products with embedded sensors that are connected to the internet.

Equipment and devices that performs a variety of tasks in the creation and delivery of goods and services.

Provides the ability to integrate all parts of the value chain through better management of data and information.

It involves manipulation of matter on atomic, molecular, and supramolecular scales, thus bringing with it super-precision manufacturing.

It is a measure of the contribution margin (revenue minus variable costs) required to deliver a good or service as the business grows and volumes increase.

A unique route through a service system.

It produces a wide variety of goods and services that are often in small quantities.

Assemble-to-order of goods or services.

Make-to-stock of goods and services which the customers has no options.

It describes the sequence of all process activities and task necessary to create and deliver a desired output or outcome.

The work activity that effectively limits the throughput of the entire process.

A customer can determine prior to purchasing the goods and or services.

Any aspects of a good or service that the customer must believe in but

cannot personally evaluate even after purchase and consumption.

These can be discerned only after purchase or during

consumption or use.

A plan on how to achieve organization's major goals.

Ethics of human ideals to protect the planet and its people

for the well-being of future generations.

A model that describes the alignment of process choice with the characteristics of the manufactured good.

It is a growth strategy that involves selling your existing products or services to a new group of customers.

It is a research of a marketplace aimed at determining whether a new company can perform well and succeed in a new business environment

It is defined as the arrangement of equipment and other amenities in a facility.

It is a place where the facility will be set up for producing goods or services.

An activity of planning and organizing a business’s resources in order to directly and indirectly, improve the employee’s experience the customer’s experience.

It is present in a work environment where there is appropriate acknowledgement and appreciation of employees’ efforts in a fair and timely manner

The process used to "recover" dissatisfied customers by identifying and fixing the problem or making amends for the failure in the service.

An interaction between the customer and the service provider.

A core offering that attracts customers and responds to the basic needs.

A CBP attribute that departs from the standard CBP and is normally location or firm specific.

A physical environment of a service organization where the service transaction occurs

It enables engineers to design, analyze, test, stimulate, and “manufacture” products before they physically exist, thus ensuring that a product can be manufactured to specifications when it is released to the shop floor.

The process by which businesses uses statistical methods and technologies for analyzing historical data in order to gain new insight and improve strategic decision-making.

A certain specific expectations of product features or characteristics with expected quality and value that should be presented in a product or characteristics for it to be deemed useful and desirable by the customer

An organization’s commitment to maintain healthy communities and society that improve the quality of life.