WorksheetsBusiness Management I (Objectives 2.01-2.04)
Total questions: 26
Worksheet time: 13mins
The first task in the human resources management activity of staffing is:
recruiting.
determining need.
determining job descriptions.
screening and selecting applicants.
The role of ethics in human resources management involves:
using resources wisely.
planning the hiring process.
treating all employees fairly.
organizing employees into groups.
Which is an example of an ethical dilemma that human resources
managers may encounter?
recruiting job candidates
promoting a qualified employee
developing an employee pay scale
hiring a friend or a family member
It is important for employees to follow the rules of conduct established
by management to:
prevent workplace conflict.
reduce the need for professional development.
maintain a consistent and fair work environment.
ensure that everyone is compensated the same way.
Which is an example of human resources management?
Kurt prepares a press release to distribute the media.
Tony explains the company's policies to a new employee during orientation.
Ava speaks with a new vendor to establish sales terms and to place an order.
Jennifer gathers sales information to develop a quarterly report for her supervisor.
A human resources department uses interactive computer simulations to
help employees learn how to do their jobs. For which purpose is the
department using this technology?
compliance
evaluation
hiring
training
Which is a compliance issue?
minimum wage
conflict mediation
carpool organization
performance management
Which question should a manager consider when hiring a new employee?
"What is the company's vision?"
"How should the workload be distributed?"
"How will the company compensate this worker?"
"What are the company's product quality standards?"
A workforce analysis assesses:
future human resources needs.
human resources that are available.
how many hours each job task takes the complete.
the number of staffing tasks each manager completes.
When developing a human resources management strategy, managers:
set up an organizational structure.
hire as many recruiters as possible.
identify business goals and the best ways to achieve them.
determine how to bridge gaps between HR needs and available HR.
Which management function involves identifying qualified candidates to
perform the business’s work?
controlling
leading
persuading
staffing
The key to recruiting is:
negotiating job offers.
placing ads in local newspapers.
finding the right number of applicants.
selecting which applicants to interview.
Which is an indicator that human resources needs may change?
a stable economy
managerial opinion
a lack of competition
organizational growth
Angela’s team consistently hits sales targets and exceeds profit goals.
Angela can see that she is a successful director by examining:
time standards.
quality standards.
quantity standards.
employee standards.
What management function involves motivating and encouraging an
employee?
directing
organizing
planning
recruiting
Which scenario depicts the directing function?
A CEO determines the company's goals.
A manager hires six new staff members.
A supervisor tells her team the tasks it needs to complete.
A president figures out which staff members should report to him.
A primary activity of the directing function of management is:
initiating action.
identifying skills.
establishing authority.
evaluating performance.
Why is it important for managers to provide stability through direction?
By providing stability, managers can elimate risks.
Instability leads to a greater chance of a high reward.
Employees who feel secure are more productive and happier.
Companies that have stability struggle to guide employees' work.
Which is an example of a manager directing the company’s resources
efficiently?
Renee offers Enrique a raise if he improves his performance.
Alicia trains her staff on the latest software they will be using.
Alex tells Diane to use a part of her budget on a new ad campaign.
Clarence makes sure his employees understand the value of their work.
Directing is pervasive, which means that it:
runs continously.
flows from the top down.
involves interpersonal communication.
happens at every level of the organization.
Which scenario illustrates the creative aspect of directing?
A manager instructs employees to develop a new website.
A CEO directs a manager, who directs lower-level employees.
A supervisor spends time getting to know each employee individually.
A supervisor tries to determine why his employees are unable to get along.
If an employee continually fails to follow the firm’s rules of conduct, the firm is likely to:
develop quotas.
change its policies.
promote the person.
take disciplinary action.
Which are company resources that employees often analyze to ascertain
policies and procedures?
sales reports
training materials
research documents
promotional brochures
Which is a benefit to businesses of orienting new employees?
provides data
increase profit
reduces turnover
eliminates training
Which business resource provides information about the company’s dress
codes, vacation policies, and general rules for appropriate behavior?
personnel record
productivity manual
employee handbook
customer newsletter
Companies provide orientation as soon as new employees report for work
because:
orientation focuses on specific job tasks.
that is when employees are most eager to learn.
employees can learn everything in the beginning.
companies want them to avoid learning job-specific duties.
