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WorksheetsMG - Product & Process Test
Total questions: 30
Worksheet time: 10mins
Choose from the below options, the correct DO's for a Test Drive Coordinator, during the 20 min Test drive with the customer?
Test drives should be long enough to let the customer experience key features of the car comfortably
Check the condition of the car & ensure it is ready for the next test drive
Highlight features as per the need identified & seek regular feedback
After the test drive, check if any customer belonging is left in the car and ask for feedback, don't pressurize
Choose the INCORRECT grooming tips for a female from the below options:
Well ironed shirt & trouser
Properly knotted & well ironed scarf
Properly polished black shoes / short heels
Trimmed mustache & beard
Same color socks as trouser
Customer will always try to negotiate during the Step 8 (Finalizing the deal). What can you do to make sure the customers realize that they are being offered a great value for money product?
Try to increase the value by talking about Brand MG
Try to increase the value by talking about Features available in Hector
Try to increase the value by talking about the unique offerings of MG Shield
All of the Above
During product demonstration, features should be showcased to customer using which of the below techniques:
FABE
BRIT
PLUS
BRAWN
Even though MG Motor has started its operations in India recently (2017), after sales support is exceedingly good - why is this so?
MG offers exceptional online customer services for all customers
MG has started with a wide network of 220+ touch points all over the nation, and with service networks spreading fast, MG aims to reach closer to customers
MG is a UK brand which is built for quality and reassurance
None of these options offer a suitable reason for MG's amazing after sales support
One of most powerful tool for RM is the MG Shield. Why is it necessary to pitch & explained to all the customers?
Because it offers exceptional services and benefits
It shows MG's confidence in its products
It is India's best vehicle ownership package
It is a 5-5-5 programme
The Step 1 of SOP process is known as Prospecting. Which of the below actions fall under this step?
Reach out to all Potential customers
Generate leads
Increase brand awareness & social media presence &
Ensure timely response to tele enquiries & Don't forget to ask for referrals
All of the above
What are some of the DO's for a RM, during the Step 6 (Follow Ups) with a customer? Choose from the below options:
Go through customer's details & requirements in MG.NET before the call
Always fix up next follow up activity
Ensure that a follow up activity is planned with the customer at least 4 times before it is marked as lost
All of these options are essential DO's during the follow up activity
What are the essential steps involved in the RC update of the car?
Keep the RC Tracking Register updated with current status of RCs
As soon as car is registered, CRS sales to inform the customer
Also inform that they will receive the RC directly from Authority or will be sent by dealer within 2 weeks
CRS sales to call the customer within 21 days of sale to check whether the customer has received the RC
All of these options are essential steps involved in the RC update of the car
What is NOT one of the 4 important steps involved in Delivery Management Step 9? Choose from below options:
Pre Delivery Preparation
Delivery Readiness
Vehicle Delivery
Delivery Feedback
Post Booking Follow-up
How many free labor services are offered with MG Shield in Hector Plus?
5
4
3
2
How many free labor services are offered with My MG Shield in the Gloster?
1
2
3
4
In MG Shield of Hector, the infotainment system is covered for ___ years.
2
3
4
5
In My MG Shield of the Astor, RSA is offered for how many years?
5
3
2
1
Ownership packages in the Astor can be extended upto _________.
3 Years
4 Years
5 Years
6 Years
What is covered only for the first year in MG Shield Ownership Package?
Infotainment System
Labor Services
ORVMs
Tyres and Battery
Who is the RSA Partner of MG Shield Ownership Package?
Oriental Insurance
Allianz
New India
Royal Sundaram
Blind spot detection system alerts the driver of any vehicle approaching from either side only when the vehicle speed is _________
20 Km/h to 60 Km/h
30 Km/h to 50 Km/h
Above 30 Km/h
Above 50 Km/h
Red Cross traffic alert warns the driver with an alert displayed on
ORVM
Head Unit
Instrument cluster
Both ORVM and Head unit
What is the length of the ZS EV?
4323
4320
4313
4223
What is the top speed of ZS EV?
155 Km/h
175 Km/h
185 Km/h
195 Km/h
Which of the following feature in ZS EV is 1st in its segment?
Cruise control
Dual Pane Panoramic sky roof
Android Auto and apple CarPlay
Full LED HawkEye Headlamps
Which of the following feature is the best in segment in ZS EV?
Electronic Gear Shift Knob
Full digital cluster with 17.78c, embedded LCD screen
6 airbags
Wireless phone charging
Which of the following function helps identify possible collision with other vehicles when changing lane?
Blind spot detection system
Lane changing Assist
Red Cross traffic alert
Rear drive assist
Which of the following is ZS EV's battery reuse partner?
Umicore
Tata Power
Tess-Amm
Attero
Which steering mode in ZS EV is ideal for daily city commute?
Normal and Dynamic
Normal
Urban
Dynamic
ZS EV 2022 uses a _________ battery
Litiu Managanese Oxide
Lithium Phosphate
Lithium Cobalt Oxide
Lead Acid
AEB stops the vehicle completely if driving at a speed below ?
40 Kmph
30 Kmph
40 Kmpl
30 Kmpl
For Intelligent Head Lamp Control to work in Intelligent Mode vehicle speed should be above ?
40 Kmph
50 Kmph
100 Kmph
80 Kmph
Which amongst the following is industry first feature offered in Astor over creta?
Sun Roof
ADAS
AI
360 * Camera
