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WorksheetsChapter 6: Managing Change & Innovation
Total questions: 20
Worksheet time: 10mins
Changing human resource management activities to attract and retain health care specialists due to increased needs for those workers is an example of what kind of environmental change factor?
marketplace
technology
labor markets
economic
Falling interest rates are an example of what external force?
marketplace
government laws and regulations
labor markets
economic changes
Which of the following is not an internal force of change?
technology
strategy
workforce
employee attitudes
Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?
workforce
equipment
employee attitudes
strategy
Organizational change is classified as ________.
people, structure, or technology
structure, management, goals
technology, goals, management
rules, procedures, management
Which category of change involves work processes, methods, and equipment?
technology
people
competitors
structure
________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
Stereotyping
Stress
A halo effect
Creativity
________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.
Innovation
Imagination
Creativity
Interpretive thinking
Which of the following is not a cultural variable that supports innovation?
acceptance of ambiguity
tolerance for the impractical
high external controls
focus on ends, not means
________ is the process of taking a creative idea and turning it into a useful product, service, or method of operation
Innovation
Imagination
Creativity
Interpretive thinking
Organizational change can be any alterations in people, structure, or technology.
TRUE
FALSE
Computerization is a technological change that replaces people with machines
TRUE
FALSE
Competitive factors or new innovations within an industry often require managers to introduce new equipment, tools, or operating methods.
TRUE
FALSE
One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.
TRUE
FALSE
A leadership change can facilitate cultural change.
TRUE
FALSE
Having creative people is not enough to get innovative products and work methods.
TRUE
FALSE
In terms of organizational factors, any attempt to lower stress levels has to begin with employee selection.
TRUE
FALSE
Cultural change is easier when the organizational culture is strong.
TRUE
FALSE
Managers used different OD techniques during the strategic change including team building, survey feedback, and intergroup development.
TRUE
FALSE
Stress can be caused by personal factors and by job-related factors
TRUE
FALSE
