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Chapter 6: Managing Change & Innovation

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Changing human resource management activities to attract and retain health care specialists due to increased needs for those workers is an example of what kind of environmental change factor?

a)

marketplace

b)

technology

c)

labor markets

d)

economic

2.

Falling interest rates are an example of what external force?

a)

marketplace

b)

government laws and regulations

c)

labor markets

d)

economic changes

3.

Which of the following is not an internal force of change?

a)

technology

b)

strategy

c)

workforce

d)

employee attitudes

4.

Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

a)

workforce

b)

equipment

c)

employee attitudes

d)

strategy

5.

Organizational change is classified as ________.

a)

people, structure, or technology

b)

structure, management, goals

c)

technology, goals, management

d)

rules, procedures, management

6.

Which category of change involves work processes, methods, and equipment?

a)

technology

b)

people

c)

competitors

d)

structure

7.

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

a)

Stereotyping

b)

Stress

c)

A halo effect

d)

Creativity

8.

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

a)

Innovation

b)

Imagination

c)

Creativity

d)

Interpretive thinking

9.

Which of the following is not a cultural variable that supports innovation?

a)

acceptance of ambiguity

b)

tolerance for the impractical

c)

high external controls

d)

focus on ends, not means

10.

________ is the process of taking a creative idea and turning it into a useful product, service, or method of operation

a)

Innovation

b)

Imagination

c)

Creativity

d)

Interpretive thinking

11.

Organizational change can be any alterations in people, structure, or technology.

a)

TRUE

b)

FALSE

12.

Computerization is a technological change that replaces people with machines

a)

TRUE

b)

FALSE

13.

Competitive factors or new innovations within an industry often require managers to introduce new equipment, tools, or operating methods.

a)

TRUE

b)

FALSE

14.

One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.

a)

TRUE

b)

FALSE

15.

A leadership change can facilitate cultural change.

a)

TRUE

b)

FALSE

16.

Having creative people is not enough to get innovative products and work methods.

a)

TRUE

b)

FALSE

17.

In terms of organizational factors, any attempt to lower stress levels has to begin with employee selection.

a)

TRUE

b)

FALSE

18.

Cultural change is easier when the organizational culture is strong.

a)

TRUE

b)

FALSE

19.

Managers used different OD techniques during the strategic change including team building, survey feedback, and intergroup development.

a)

TRUE

b)

FALSE

20.

Stress can be caused by personal factors and by job-related factors

a)

TRUE

b)

FALSE