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Social Media Marketing Unit 1

Total questions: 55

Worksheet time: 5hrs 35mins

Name
Class
Date
1.

Evaluation and selection of appropriate customer segments and the development of appropriate offers.

a)

Target Market Strategy

b)

Positioning

c)

Multi-channel Marketing

d)

Company Presence

2.

Also known as bought media, a direct payment occurs to a site owner or an ad network whenthey serve an ad, a sponsorship or pay for a click, lead or sale generated

a)

Paid Media

b)

Owned Media

c)

Earned Media

d)

Mobile Marketing

3.

The specific group of people a business focuses on selling its product to is known as what? 

a)

Target Market

b)

Target Engagement

c)

Market Research

d)

Market Share

4.

What are SMART Goals?

a)

 Specific, 

Measurable, 

Achievable, 

Results‐focused, and 

Time‐bound

b)

 Strategize, 

Measurable, 

Actionable, 

Results‐focused, and 

Time‐bound

c)

 Specific, 

Metrics, 

Achievable, 

Reasonable, and 

Time‐bound

d)

 Specific, 

Measurable, 

Achievable, 

Results‐focused, and 

Timeless

5.

The simulation of human intelligence processes by machines

a)

Computer Intelligence

b)

Artificial Intelligence

c)

Content Marketing

d)

Marketing Intelligence

6.

Strategy that relies on getting to know the customers and their individual choices, then tailoring marketing plans toward each customer differently based on those choices.

a)

one-to-many marketing

b)

one-to-one marketing

c)

niche marketing

7.

Helps open the internet for marketing

a)

Dot-Com Bubble

b)

Search Marketing

c)

Web 2.0 Websites

8.

___________is a marketing technique which involved promotion of a product targeted to the customers of a related product

a)

Cross promoting

b)

Reversion

c)

Content marketing

d)

Influencer

9.

To better understand your potential target market you should study the _______________of the population.

a)

Hair styles

b)

Platform

c)

Return on investment

d)

Demographics

10.

This is what happens when the desired outcome of a marketing message is achieved

a)

Cross promoting

b)

Conversion

c)

Demographic

d)

Return on Investment

11.

What is a social media management tool that allows users to schedule and posts updates to pages or profiles on social platforms

a)

Facebook

b)

Twitter

c)

Hootsuite

d)

Google calendar

12.

Which of the following is not a platform on social media?

a)

Walmart

b)

Facebook

c)

Twitter

d)

Pinterest

13.

What refers to the number of users who have come across particular content on social platforms?

a)

Analytics

b)

Performance

c)

Prorate

d)

Reach

14.

What is a performance indicator that measures the amount gained from an investment relative to the investment's cost

a)

Return On Investment

b)

Return On clicks

c)

Clicks Per Cost

d)

Activate Pagee

15.

______________can increase the amount of traffic to your website.

a)

Return On Investment

b)

Reach

c)

Search Engine Optimization

d)

Platform

16.

Organic refers to social media interactions through paid promotions

a)

True

b)

False

17.

What is a strategic marketing approach that focuses on creating and distributing content that is valuable, relevant and consistent content to attract and acquire a target audience?

a)

Conversion

b)

Social media marketing

c)

Social cross promoting

d)

Content marketing

18.

What is Social Media Marketing?

a)

The use of newspapers magazines or commercials to promote your business.

b)

The use of signs and posters to promote your service or product

c)

The use of social media platforms and websites to promote a product or service.

d)

The use of Snapchat or Facetime

19.

Suggestive selling and group sales is a type of

a)

personal selling

b)

market campaign

c)

brand

d)

target market

20.

Specific offer designed to increase sales

a)

repeat customers

b)

publicity

c)

sales promotion

d)

ads

21.

Which of the following do you do during 'competitor research'?

a)

Hiring the same marketing manager as a competing brand

b)

Going to the competitors directly and ask them what makes them successful

c)

Looking at online content of brands that are different than yours

d)

Looking at online content of brands that are similar to yours

22.

What demographic information is important to consider when identifying your customers (SELECT ALL CORECT)?

a)

gender

b)

salary

c)

location

d)

age

23.

What are some good strategies for creating content? (SELECT ALL CORRECT)

a)

Make a lot of random posts and see what gets the most likes

b)

Create a content calendar

c)

Figure out what attracts your target audience and use it

d)

Follow trends AND use "evergreen posts"

24.

Your social media goals must be... according to the 'SMART' approach.

a)

Marketable

b)

Repetitive

c)

Actions

d)

Measurable

25.

How well customers are familiar with a brand and its products and services.

a)

customer advocacy

b)

interactions

c)

social media reach

d)

brand awareness

26.

The percentage of those who visit one page of a website before exiting that website.

a)

interactions

b)

retargeting

c)

brand awareness

d)

bounce rate

27.

How well your customers support your product or brand.

a)

brand awareness

b)

customer advocacy

c)

reach

d)

retention

28.

A catalog of current and potential customers' email addresses.

a)

email database

b)

email marketing

c)

email prospects

d)

address book

29.

Digital marketing strategy of communicating with prospects and customers via electronic mail services.

a)

reach

b)

interactions

c)

email marketing

d)

digital marketing

30.

Communication between a brand and an audience member (like, comment, retweet, etc.)

a)

reach

b)

interactions

c)

bounce rate

d)

brand bumping

31.

Analytics metric that refers to the number of users who have come across particular content on social platforms.

a)

retargeting

b)

reach

c)

interactions

d)

none of the answers are correct

32.

Focusing on individuals that have bounced from your site.

a)

retargeting

b)

bouncers

c)

reach

d)

none of the answers are correct

33.

Ability to keep current customers.

a)

interactions

b)

reach

c)

targeting

d)

retention

34.

Income a business makes from its products or services offered.

a)

revenue

b)

sales

c)

profit

d)

all of the answers are correct

35.

Total number of different households or persons that will be exposed to a message.

a)

social media marketing

b)

target audience

c)

follower count

d)

mentions

36.

ROI in social media deals with all aspects EXCEPT:

a)

reputation

b)

building awareness

c)

social contacts

d)

satisfying customers

37.

What is a social media audit?

a)

a hard look at all social media activity and conversations about your brand

b)

a method to direct your customers to social media channels

c)

a way to reach your customers in channels online

d)

All the above

38.

Identify all examples of a KPI's (there are more than one)

a)

average sale

b)

lifetime value

c)

likes

d)

word of mouth

39.

Determined by or dependent on the collection or analysis of data

a)

artificial intelligence

b)

data-driven

c)

cross-promoting

d)

social media audit

40.

Content that is continually relevant and not dated, and that helps drive new traffic to a a destination

a)

evergreen content

b)

demographics

c)

organic content

d)

cross-promoting

41.

A marketing strategy that focuses on attracting customers via company-created Internet content

a)

one-to-one marketing

b)

artificial intelligence

c)

inbound marketing

d)

outbound marketing

42.

A marketing method that is considered to be indirect; a brand sends a message to a large audience rather than to an individual

a)

public relations

b)

one-to-one marketing

c)

one-to-many marketing

d)

inbound marketing

43.

Form of marketing that tries to reach consumers through general media advertising as well as through in-person contact

a)

outbound marketing

b)

cross-promoting

c)

content marketing

d)

one-to-one marketing

44.

Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect on the brand's actions

a)

cross-promoting

b)

evergreen content

c)

public relations (PR)

d)

inbound marketing

45.

Process of communicating with potential customers to promote a product or service.

a)

advertising

b)

messaging

c)

brand management

d)

sales

46.

Consumers' level of recognition of a company's product, service, or brand

a)

focus groups

b)

awareness

c)

promotion

d)

advertising

47.

Distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity and that separate the company or product from competitors.

a)

advertisement

b)

sales

c)

brand

d)

merchandising

48.

Diverse groups of consumers participating in guided discussions conducted to better understand customer perception of a particular product or service.

a)

customer advocacy

b)

focus groups

c)

media planning

d)

test markets

49.

Process of promoting a product in a retail environment, including the visual display in stores.

a)

sales

b)

brand management

c)

marketing

d)

merchandising

50.

A selected group of consumers, often in a common geographic location, introduced to a product, service, or messaging strategy before a full-scall marketing plan is launched.

a)

target audiences (markets)

b)

test markets

c)

web analytics

d)

market research

51.

The process of communicating a company's value to customers.

a)

brand management

b)

merchandising

c)

promotion

d)

marketing

52.

Which common research method is best for getting a more in-depth look at consumers' thoughts and ideas about a product or service?

a)

focus groups

b)

surveys

c)

research companies

d)

web analytics

53.

_____ are great for quickly gathering data from a large number of consumers.

a)

focus groups

b)

surveys

c)

research companies

d)

web analytics

54.

What does the acronym CTA stand for?

a)

call to action

b)

clear target audience

c)

content testing awareness

d)

create to accept

55.

A successful social media marketing plan always starts with your company's goals and objectives.

a)

True

b)

False