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WorksheetsOffice Procedures Review
Total questions: 73
Worksheet time: 37mins
Identify the filing classification that indicates documents in date order
Alphabetical
Numerical
Chronological
Geographical
Identify the filing classification that indicates files by locations
Alphabetical
Numerical
Chronological
Geographical
Identify the filing classification that indicates files that requires numeric index
Alphabetical
Numerical
Chronological
Geographical
DETERMINE THE NUMBER OF GRAPHIC DESIGNS PURCHASED ON THIS INVOICE.
2
18
8
4
IDENTIFY THE NAME OF A COMPANY THAT RECEIVED THIS INVOICE
yourCompany
Invoice
Piccadilly
FoodVision
It's always a good idea to get an ..... of what the cost of the work will be before the invoice lands on your doormat.
interest
estimate
esteem
actual
Say how much something will cost
quote
ship
issue
track
ask someone to pay money for a service
charge
demand
deliver
issue
question to get information
enquiry
shipment
purchase
terms
And can you also tell me how long it will take to ..... them?
deliver
delay
price
goods
I note from our .......that you have still not paid our invoice.
records
overdue
transfer
please
2. What information would be found in a quotation?
A. Details of goods returned by a customer
B. Instructions to a carrier relating to the delivery of goods
C. Prices and terms under which the goods will be sold
D. Summary of a number of transactions
3. A supplier may allow his customer cash discount
A. Because he is a regular customer. B. For paying in cash rather than by cheque C. For prompt payment. D. To allow him to make a profit when re-selling the goods.
B. For paying in cash rather than by cheque
C. For prompt payment.
D. To allow him to make a profit when re-selling the goods.
4. In what order should the following home trade documents be used?
A. Invoice, statement, order, quotation
B. Order, quotation, invoice, statement
C. Quotation, order, invoice, statement
D. Statement, invoice, enquiry, order
5. What does a wholesaler offer to encourage retailers to buy large quantities of goods?
A. Cash discount
B. Cash with order
C. Hire purchase
D. Trade discount
7. What is the purpose of printing ‘E. and O.E.’ on an invoice?7
A. To enable mistakes to be corrected later by the supplier
B. To ensure that the customer does not alter the figures
C. To give details of cash and trade discounts
D. To show that the supplier has made an error
8. What does a statement of account sent by a wholesaler to a retailer show?
A. Amount of money owed by the retailer to the wholesaler
B. Prices of goods delivered
C. Quantity of damaged goods returned to the wholesaler
D. Type and quality of goods delivered
10. What is a purpose of a credit note?
A. to decrease the amount owing on the invoice
B. to give details of goods returned to the supplier
C. to remind customers of the amount due
D. to show packing cases have been purchased
9. An advice note is used when
A. a buyer returns goods to the seller.
B. a seller requests payment.
C. goods have been despatched.
D. there is an error resulting in an undercharge
Identify computer hardware
Keyboard
Microsoft Word
Monitor
Mouse
Identify two items to be completed on the stock control card.
Description of Product
Location
Reorder Levels
Chronological order
State three ways of passing on information found in a letter to several people.
Circulation
Fax
Letter
Responsible for greeting clients and answering the telephone
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Takes meeting minutes, creates agenda and itineraries.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
I delegate tasks, manage the office diary, plan meetings and review office systems. Who am I?
Receptionist
Office Manager
Clerk
Cashier
Takes meeting minutes, creates agenda and itineraries.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Organizes and sorts incoming and outgoing correspondence.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Select three things that should be done when dealing with difficult customers.
Tune the person out
Speak softly
Remain calm
Assess their needs
Fuss and fight
Maintains the inventory levels within an organization.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Identify three reasons discounts may be given
To avoid deterioration of products
To make space for new stock
To encourage prompt payment
To keep products in stock longer
is an example of a...
The part of the business letter where the message of the letter is written is called the?
heading
body
greeting
closing
The sender's first and last name is written here. It is called the ____________.
heading
body
greeting
signature
In the first paragraph of the formal thank you letter you must write the following:
Thank you for…………………… (Give the reason why you are thanking the person)
-The date and place the event was held is not needed.
Thank you for…………………… (Give the reason why you are thanking the person)
-Give the date and place the event was held.
Thank you and congratulations for…………………… (Give the reason why you are thanking the person)
-Give the date and place the event was held.
Thank you for…………………… (Give the reason why the person is thanking you)
-Give the date and place the event was held.
Read the following text to answer questions number 1 to 3.
To : All Employees
From : Paul Walker
Subject : Ordering Supplies
Date : April 4th, 20017
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.
The memo is addressed to ?
New employee
Mr. Paul Walker
Head of Personal
All employees
Read the following text to answer questions number 1 to 3.
To : All Employees
From : Paul Walker
Subject : Ordering Supplies
Date : April 4th, 20017
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.
What does the memo about?
Overdue accounts
Office furniture
Supply request
Typewriter
Read the following text to answer questions number 7 and 8.
To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd,2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.
What is Steve Wilder’s occupation?
A teacher
An interior designer
Secretary
Manager
What is office procedures
A set of standards of how schools are operated.
A set of standards and rules guiding the operations of an office or small business.
Standards of how things are operated.
A formal written business communication, usually to another business
A memo
A business letter
An email
A news letter
Select three methods of non-verbal communication
Body language
Sign language
Verbal
Written
The bill that the supplier sends the buyer is called the:
Bill of lading
Invoice
Receipt
Bank Statement
This is submitted to purchase items
Quotation
Purchase Requisition
Voucher
Petty Cash
What is filing?
Photographically reducing documents to store on microfilm
Converting documents to electronic form
Creating, distribution, use maintenance and dispositiion of records
The process of storing records in an orderly manner within an organized system
NCB Port Antonio
NCB Port royal
NCB Port of Spain
NCB Port maria
The records above are using which classification method?
Alphabet
Subject
Geographic
chronological
Documents that are filed in date order are stored:
In subject order
In numerical order
In geographical order
In chronological order
A customer, Krissa Ali, has written to inform the company that she is now married and that her new name is Krissa Mohammed. You must:
set up a subject system
send out a letter of congratulations
cross-reference her names
take no action
A formal written business communication, usually to another business
A memo
A business letter
An email
A news letter
Puts pages in order
Jogger
Binder
Comb
Collator
The first procedure for handling incoming mails
receiving the mail
sorting the mail
opening the mail
stamping the mail
Fastens pages into a booklet
Jogger
Binder
Comb
Collator
Arranges pages evening before binding
Jogger
Binder
Comb
Collator
What is not a computer hardware
Monitor
Microsoft Word
Keyboard
Printer
Identify ways a word processor program can be used to change the layout.
Bold
Delete
Change Font Size
Italic
Filing classification that files by topic
Chronological
Numerical
Subject
Geographical
Alphabetical
Select three ways to keep petty cash safe.
Keep in a lock box.
Everyone should have access to the keys.
Only petty cashier / petty officer / supervisor should have access to the petty cash.
Amount and location should be made public knowledge.
Amount and location should not be discussed.
Select three items that should be completed when recording delivery of an order of stock.
Description of Product
Quantity of Product
Quality of Product
Location
Advantages of a lateral filing system
Good for high volume businesses
Awkward to use
Locate papers quickly
Bulky and difficult to move
Easy to store large numbers of files
What does Enc. represent
Encorporated
Endorsed
Enclosed
Enjoy
identify three ways other than e-mail, by which an office can receive communications by technological means.
Text messages
Web conferences
Letter
Fax message
Identify three items that can be done to avoid tripping and falling in the office
Secure loose wires and electrical cords
Clean up spills immediately
Avoid placing warning signs here they can be seen
Keep walkways clear from debris
Identify two disadvantages of emails.
Delivered quickly
Can be informal
Duplicates can be sent at the same time.
Can be accessed or hacked.
This is used to mark the postage on an envelope
Weighing machine
Time Stamp
Franking Machine
Collator
This is used to find the measure and scale parcels
Weighing machine
Time Stamp
Franking Machine
Collator
This is used to label when items were received.
Weighing machine
Time Stamp
Franking Machine
Collator
Select three items to avoid wasting paper when printing
Check for sufficient toner
Check paper size
Print on whatever paper is available
Print on duplicate sides.
