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WorksheetsABH Induction
Total questions: 20
Worksheet time: 13mins
After what time no transactions allowed in the mobile application for the daily action?
2 PM
3 PM
4 PM
5 PM
Daily Demand closes within how many minutes of the Centre Meeting closure time?
30 Min
45 Min
60 Min
90 Min
Where a CSR will go when an issue will arise in Adrenaline app?
Raise a ticket in Samadhan
Call Regional HR
Ask ABH
Mail to HR
Before uploading the file, we should ensure that the customer's and their spouse/father's matches in ________??
1 KYC
2 KYC
3 KYC
4 KYC
What is the maximum incentive for CSR capped at ?
10000
20000
30000
40000
In which portal will be doing the CLI claims ?
Apna Arohan
Mera Arohan
Samadhan
Adrenaline
What is the Indebtedness Limit criteria for Repeat Loan for Saral Prime Customer in 1st Loan Cycle Onwards ?
125000
150000
175000
None of the options
After centre meeting closure timing, from where CSR has to upload collection details in mera Arohan if missed within time period?
AdHOC section
At FIS
ABH will do it
No rule
What all are the documents need to upload as per new process of Centre attendance management?
Selfie with customer
CAR first page( Customer's photos) a and Signature
page photo
Selfie with customers and Signature page photo
No such rule- no need to upload anything
In mera Arohan - The “Self-Declaration business loan” will only be visible when the ticket size is-- for Saral loans?
Upload Business Declaration
30K and Above
35K and Above
40K and Above
If the customer or Spouse surname is different between two KYC of the customer, what action should BH take before uploading file?
Affidavit required
BH Declaration needed
Reject the file
Just upload the file
If BH found the customer or spouse name is different between two KYC of the customer, what action should BH take before
uploading file?
Court Affidavit required
BH Declaration required
AM Declaration required
Reject the file
As per Voter card Customer name is “Ritupan Gogoi” but in Aadhar Card name is “Ritupon Gogoi” What action should be taken for this
documents at Branch Level ?
Please ask customer to correct name in Aadhar card ,
and once it is corrected- please upload
Please take affidavit from customer and upload file
Please take BH Declaration and upload file
Please take AM Declaration and upload file
As per Passbook Ac holder name is “Debajit Deka” but in KYC name is “Debojit Deka”What action should be taken for this documents
at Branch Level
Please ask customer to correct name in Passbook and
Bank account, and once it is corrected- please upload
Take BH Declaration and upload the file
Take court affidavit from customer and upload the file
Take a declaration from AM and upload the file
How many regional offices are there in North East Zone-3 of Arohan ?
3
4
5
6
Who is the current CBO of Arohan ?
Bharath Sondur
Dasharath Nath
Ranjan Das
Manoj Nambiar
Will it be considered fraud if collected amount is posted to any other client account?
Yes
No
What is the minimum OD amount collection required to qualify for incentive ?
45000
50000
55000
40000
What is the CSR incentive deduction amount for slippage from a regular bucket ?
65
70
75
80
What is the incentive payout percentage for a samunnati 2 client if she have not paid anything for the last three months ?
7%
9%
11%
13%
