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Human Resource Management

Total questions: 15

Worksheet time: 4hrs 45mins

Name
Class
Date
1.

Workforce planning involves all the following except?

a)

Organizing the training of staff

b)

Forecasting future personnel requirements

c)

Examining production plans in a factory

d)

Preparing and maintaining personnel records

2.

Interview Question: What changes have you made in working with others to be more effective at work? This question will help the interviewer to learn more about the candidate?

a)

Professional characteristics

b)

Team skills

c)

Goals for the future with the company

d)

Dedication to completing a project

3.

Employers are required to provide full-time employees wit

a)

Pensions

b)

Holiday leave

c)

Sick leave

d)

Health insurance

4.

Quality-driven leadership leads to?

a)

Unhappy employees

b)

Break down of the team

c)

Employee layoffs

d)

Competitive edge

5.

The activity that presents a prime opportunity to expand the knowledge base of all employees is?

a)

Promotion

b)

Workplace training

c)

Retention

d)

Union participation

6.

The process of collecting and analyzing information to determine the training requirements that would enable a target group of employees to meet or exceed the performance requirements of their roles within the organization is called a ?

a)

Job organization

b)

Job description

c)

Needs assessment

d)

Job evaluation

7.

With Internet technology, we have the capability to connect in real-time with people from all over the world using a ?

a)

Corporate meeting

b)

Professional conference

c)

Skills seminar

d)

Webinar

8.

With a cafeteria plan, employees can choose ?

a)

The hours that they want to work

b)

From among benefits of equal value

c)

The type of payment plan they want

d)

Random days off from work

9.

Which of the following is not a step to establish pay rates?

a)

Conduct a job evaluation

b)

Compare pay grades to similar businesses

c)

Research through market analysis

d)

Preform a job analysis and job evaluation

10.

An employee takes a shortcut to complete a task at work. The result of this action is poorer customer service. This is an example of ?

a)

Workplace efficiency

b)

Serice exceeding company expectations

c)

Deficiency of knowledge

d)

Deficiency of execution

11.

The employee appraisal process will not result in ?

a)

Reduction in employee stress related to not knowing where they stand with the company

b)

Increased personal satisfaction for the employee

c)

New job searches by the employee

d)

Opportunities for employees to identify career goals and develop skills

12.

Safety in the workplace is required by ?

a)

National Labor Relations Act

b)

OSHA laws

c)

Employee Privacy Laws

d)

National Labor Laws

13.

The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities in regard to all the following services at a hotel except ?

a)

Wide enough door entries

b)

Line of credit

c)

Elevator

d)

Accessible shower

14.

The act passed in 1947 to rebalance the power between labor and management and to ensure a healthy labor-management environment is the ?

a)

Wagner Act

b)

National Labor Fair Standards Act

c)

Landrum-Griffin Act

d)

Taft-Hartley Act

15.

An independent federal agency that administers the basic law governing relations between labor unions and the employers, whose operations influence interstate commerce, is the ?

a)

Affirmative Action Law

b)

Equal Pay Act

c)

Collective Bargaining Process

d)

National Labor Relations Board