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WorksheetsHT 5.02
Total questions: 14
Worksheet time: 7mins
Which type of discrimination involves paying higher wages to men than to women?
Age
Race
Gender
Religious
Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?
By providing local residents with jobs
By encouraging guests to volunteer
By supporting political campaigns
By hosting a charitable event
Who is responsible for implementing the laws required to operate a hospitality or tourism business?
The courts
Employees
Management
The government
Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so they do not contaminate the water or soil. How is the resort exhibiting social responsibility?
It is following consumer-protection laws.
It is protecting the natural environment.
It is following travel security regulations.
It is honoring workers’ labor rights.
A cruise line strives to conduct its business activities fairly and honestly. Which type of behavior is the cruise line exhibiting?
Accommodating
Resourceful
Enthusiastic
Ethical
A hotel chain wants to build a new facility in Tampa, Florida. Which type of law will be a factor in determining where the hotel will be built in the Tampa area?
Safety
Estate
Zoning
Contract
Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives at work on time daily. How is Landon exhibiting ethical workplace behavior?
He is independent.
He is empathetic.
He is reliable.
He is tactful.
Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair–bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?
Individuals with emotional needs
Individuals with mental disabilities
Individuals with chronic fatigue issues
Individuals with physical impairments
A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?
Unethical business practices can damage a hospitality business’s image.
Although the restaurant lost some customers, the end justifies the means.
Hospitality businesses should find other ways to cut corners and earn profits.
Business owners must ensure that they have good excuses for offering bribes.
What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?
Sanitizing the facility
Monitoring safety hazards
Preventing routine accidents
Complying with health codes
Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?
The work culture is more likely to have stressed-out employees.
The work culture is more likely to be positive and collaborative.
The work culture is more likely to encourage stereotyping.
The work culture is more likely to be rigid and inflexible.
Several airlines meet and decide to increase their ticket prices. In what illegal practice are the airlines engaging?
Price fixing
Bait and switch
Exclusive dealing
Price discrimination
If Dana is a tour bus operator, what does Dana need in order to perform her job legally?
Learning permit
Driver’s license
Work application
Inspection manual
Which is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?
Health issues
Job qualifications
Work experience
Educational background
