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PM Chap 1

Total questions: 77

Worksheet time: 39mins

Name
Class
Date
1.

Time should be considered a(n) ________ resource.

a)

abundant

b)

diminishing

c)

 limited

d)

renewable

2.

 One method to become more efficient in managing your time is to ________.

a)

classify each activity or task as A, B, or C

b)

schedule more in one day than you can reasonably expect to finish

c)

enlist the aid of a management coach to keep you on task

d)

 shorten deadlines so you will be pressed to complete tasks early 

3.

Technology makes it easier to stay connected but ________.

a)

there is always the risk of security breaches and the theft of information necessary for good time management practices

b)

 it raises expectations on the part of those to whom we are connected

c)

 technology fails, batteries lose power, and their effectiveness wanes

d)

 it also presents constant distractions, making it difficult to stay on task

4.

In today's workplace, ________.

a)

women are more likely than men to be promoted into management

b)

many employees perform work that in the past was considered managerial activities

c)

women tend to be more effective supervisors than men

d)

most organizations have eliminated the title of manager

5.

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

a)

performing clerical duties

b)

personal achievement

c)

helping others accomplish their work goals

d)

supervising groups rather than individual employees

6.

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

a)

 an assembly line worker

b)

a laborer

c)

a manager

d)

a salesperson

7.

As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization.

a)

directors

b)

 managers

c)

subordinates

d)

 line workers

8.

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

a)

traditional committee structure

b)

 traditional pyramid structure

c)

modern matrix structure 

d)

flexible structure 

9.

First-line managers are typically those who ________.

a)

perform the same work as the people they manage but earn more money

b)

are typically involved with producing the organization's products or providing its service

c)

are at the top of the organizational chart

d)

are the first persons new hires meet

10.

Supervisor is another name for ________.

a)

team leader

b)

middle manager

c)

first-line manager

d)

top manager

11.

A ________ is an example of a first-line manager. 

a)

division manager

b)

store manager 

c)

regional manager

d)

shift manager

12.

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.

a)

 top manager

b)

nonmanagerial employee

c)

 middle manager

d)

first-line manager

13.

Managers with titles such as regional manager, project leader, or division manager are ________.

a)

first-line managers

b)

top managers

c)

production managers

d)

middle managers

14.

Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________

a)

top managers

b)

middle managers

c)

supervisors

d)

first-line managers

15.

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

a)

Middle managers

b)

Top managers

c)

Production managers 

d)

Research managers

16.

Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.

a)

first line manager

b)

middle manager

c)

top manager

d)

nonmanager

17.

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

a)

Supervisors

b)

Middle managers

c)

First-line managers 

d)

Top managers

18.

Kenneth is a vice president of operations. His position would be regarded as a ________. 

a)

top manager

b)

supervisor

c)

middle manager

d)

first-line manager

19.

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

a)

strategic partnership

b)

coalition

c)

organization

d)

affinity group

20.

Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.

a)

 planning

b)

organizing

c)

leading

d)

controlling

21.

Donald's ability to complete activities efficiently and effectively with and through other people is known as ________.

a)

management

b)

leadership

c)

entrepreneurship

d)

delegation

22.

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

a)

Leading

b)

Managing

c)

 Planning

d)

Organizing

23.

Which one of the following is an example of an efficient manufacturing technique? 

a)

reducing the amount of scrap created in the process of making a product

b)

increasing the amount of time to manufacture products

c)

 increasing product reject rates

d)

meeting customers' rigorous demand

24.

 Wasting resources is considered to be an example of ________. 

a)

inefficacy

b)

ineffableness

c)

inefficiency

d)

ineffectiveness

25.

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

a)

 increased its equity

b)

increased its efficiency

c)

increased its effectiveness 

d)

 increased its effort 

26.

Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________.

a)

 effectiveness

b)

organizing skills

c)

leadership

d)

efficiency

27.

Effectiveness is associated with ________. 

a)

reducing inventory

b)

decreasing production time

c)

doing the right things

d)

doing things right

28.

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

a)

effectiveness; efficiency

b)

efficiency; effectiveness

c)

effort; efficiency

d)

efficiency; experience

29.

The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager.

a)

leadership

b)

effectiveness

c)

efficiency

d)

attention to detail

30.

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________.

a)

efficient but ineffective

b)

efficient and effective

c)

 effective but inefficient

d)

 neither effective nor efficient

31.

 If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________.

a)

efficient, but ineffective

b)

a leader, but not a top manager

c)

project oriented, but not effective 

d)

effective, but inefficient

32.

 More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________.

a)

planning, organizing, directing, evaluating, and controlling

b)

organizing, directing, coordinating, evaluating, and controlling

c)

planning, organizing, directing, coordinating, and controlling

d)

planning, organizing, commanding, coordinating, and controlling 

33.

Today, the basic management functions include ________.

a)

planning, organizing, commanding, and coordinating

b)

planning, organizing, coordinating, and controlling

c)

planning, organizing, directing, and controlling

d)

planning, organizing, leading, and controlling 

34.

Establishing strategies for achieving organizational goals is a part of the ________ function. 

a)

A) leading

b)

B) coordinating

c)

C) planning

d)

D) organizing

35.

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

a)

controlling

b)

 leading

c)

planning

d)

organizing

36.

Organizing includes ________. 

a)

setting organizational goals

b)

hiring organizational members

c)

 motivating organizational members

d)

determining who does what tasks 

37.

The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________.

a)

planning

b)

organizing

c)

leading

d)

controlling

38.

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

a)

A) planning

b)

B) organizing

c)

C) leading

d)

D) controlling

39.

Motivating subordinates is primarily associated with the management function of ________. 

a)

planning

b)

organizing

c)

 leading

d)

directing

40.

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

a)

 interpersonal

b)

informational

c)

technical

d)

decisional

41.

When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions? 

a)

 controlling

b)

leading

c)

negotiating

d)

delegating

42.

When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________.

a)

 liaison

b)

monitor

c)

entrepreneur

d)

disseminator

43.

The process of monitoring, comparing, and correcting is called ________.

a)

A) controlling

b)

B) planning

c)

C) leading

d)

D) evaluating

44.

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions?

a)

controlling

b)

leading

c)

 evaluating

d)

monitoring

45.

________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.

a)

Henri Fayol

b)

Abraham Maslow

c)

Henry Mintzberg 

d)

Peter Drucker

46.

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

a)

informational

b)

interpersonal

c)

technical

d)

decisional

47.

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

a)

 interpersonal

b)

informational

c)

decisional

d)

organizing

48.

The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.

a)

leader

b)

 figurehead

c)

negotiator

d)

disseminator

49.

Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________.

a)

leader; disseminator

b)

spokesperson; negotiator

c)

figurehead; liaison

d)

disseminator; leader

50.

Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role.

a)

planning

b)

resource allocator 

c)

negotiator

d)

entrepreneur 

51.

Technical skills include ________.

a)

experience gained by experiments that are used in performing managerial tasks

b)

job specific knowledge needed to proficiently perform work tasks

c)

the ability to work well with individuals and groups

d)

skills managers use to think and to conceptualize about abstract and complex situations

52.

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

a)

negotiator

b)

technical

c)

interpersonal

d)

conceptual

53.

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers

a)

Human

b)

Technical

c)

Conceptual

d)

Empirical

54.

When Paul manages the employees who produce the product, he is utilizing his ________.

a)

conceptual skills

b)

disseminator skills

c)

technical skills

d)

interpersonal skills

55.

Understanding machine operating instructions would be considered a(n) ________ skill for a production manager.

a)

interpersonal

b)

technical

c)

conceptual

d)

empirical

56.

________ skills involve the ability to work well with other people, both individually and in a group.

a)

Technical

b)

Assessment

c)

Planning

d)

Interpersonal

57.

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

a)

conceptual skills

b)

 interpersonal skills

c)

negotiator skills

d)

disturbance handler skills

58.

 When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.

a)

decisional

b)

technical

c)

interpersonal

d)

conceptual

59.

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

a)

conceptual

b)

communication

c)

 effectiveness

d)

monitor

60.

Which one of the following is true concerning the three managerial skills?

a)

 Technical skills tend to be most important for middle-level managers.

b)

Conceptual skills are most important for lower-level managers.

c)

 Interpersonal skills remain equally important to all levels of management.

d)

Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

61.

Because Sterling is a shift manager, ________. 

a)

 his technical skills are of the utmost priority

b)

his conceptual skills are of the utmost priority 

c)

his interpersonal skills are not important

d)

he need not have any empirical skills

62.

Terry has recently been promoted from shift manager to department manager. As a result, ________.

a)

 his empirical skills are going to be most important

b)

the importance of his technical skills is reduced

c)

his conceptual skills are going to take the priority

d)

the importance of his interpersonal skills is reduced

63.

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.

a)

 technical

b)

interpersonal

c)

 conceptual

d)

controlling

64.

Ethan is the president of his organization. Therefore, ________.

a)

he should be very sound in his technical skills

b)

he can manage with limited financial skills

c)

conceptual skills are the most important skills that Ethan requires

d)

his interpersonal skills are not important

65.

Managers with good ________ skills know how to communicate, motivate and lead to get the best out of their people.

a)

 interpersonal

b)

conceptual

c)

 technical

d)

empirical

66.

Conceptual skills involve ________.

a)

managing employees who use tools to produce the organization's products

b)

communicating with customers

c)

thinking about abstract and complex situations

d)

inspiring enthusiasm and trust among employees

67.

 ________ resulted in the shifting of organizational boundaries.

a)

Digitization has

b)

 Increased emphasis on organizational ethics has

c)

Increased competitiveness has

d)

 Changing security threats have

68.

Increased accountability of employees is typically caused by ________. 

a)

 increased digitization

b)

increased emphasis on organizational ethics

c)

security threats to the organization

d)

discrimination concerns

69.

What is the connection between managers and customers?

a)

Today, managers are expected to interact regularly with customers.

b)

Managers in service industries are expected to deliver customer service. but managers in manufacturing are not.

c)

 Managers must create a customer-responsive organization in order to survive successfully in today's environment.

d)

There is no connection between managers and customers.

70.

Social media is a communications tool which should be ________.

a)

used to publish one-way messages from managers to employees

b)

banned from the workplace

c)

limited only to top managers

d)

used to foster cooperation and collaboration

71.

From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________.

a)

accountability

b)

universality 

c)

equitability 

d)

sustainability 

72.

Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________.

a)

her company's stock trading price

b)

the impact of her department's waste on the environment

c)

how to retain employees even during an expanding economy

d)

 her employees' non-work obligations when scheduling workers

73.

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________.

a)

 impartiality of management

b)

neutrality of management

c)

universality of management

d)

reality of management

74.

Which one of the following represents one of the challenges of management?

a)

creating an environment in which organizational members can do their best work

b)

helping others find meaning and fulfillment in their work

c)

influencing organizational outcomes

d)

having to deal with a variety of personalities

75.

Which one of the following types of managerial positions is most likely to involve clerical duties?

a)

 supervisor

b)

regional manager

c)

project leader

d)

president

76.

Which one of the following represents one reward of being a manager?

a)

 operating with limited resources

b)

 receiving recognition in the organization

c)

motivating workers in chaotic situations

d)

performing duties that are more clerical than managerial

77.

The universality of management means that ________.

a)

all managers in all organizations perform the four management functions

b)

all managers in all organizations perform the same quantity of managerial functions

c)

all managers in all organizations perform managerial functions in similar ways

d)

any manager can work in any organization and perform any management function