The general cleanliness and hygiene of a hospitality business is vital to the health of all stakeholders including staff, guests, owners and the community in general.

Chemical, broken glasses, disinfectants, unknown bottles and liquids are rubbish that can be harmful and it should be treated and dispose carefully.

The primary function of a room attendant is to clean the guest room and they must be friendly, informative, discreet and handle any request or problems relating to the guest room

Reporting lost and found articles, maintenance problems or special room problems is the duty of a bellman

Dusting, brushing, polishing, vacuuming and replenish guest room supplies is the duty of a housekeeping supervisor

Check, record and replenish mini bar is a sole duty of a room attendant

Ability to perform cleaning duties in a thorough and efficient manner is the skills required for a room attendant

Ability to follow instructions and give attention to details is the most important characteristics of a good housekeeper

No stealing and keeping confidentiality of guest information is an example of housekeeping procedures

Room attendants are the eyes and ears for the hotel

Replenish and prepare the linen room supplies and trolley that will use to cart the cleaning materials and room supplies before servicing the guest room

Vacuum cleaners must be cleaned out at the end of the shift and the bag replace if required.

If the DND or do not disturb sign is place in front of the guest room, slip an appropriate card under the door, requesting the guest to call housekeeping if they require turndown at an appropriate time

As a hotelier, we should turn a blind eye to immoral activities deeming that what guests do in a privacy of their own room

There are 3 types of rooms that needs to be cleaned

When cleaning the room, throw out the items like newspapers or magazines belonging to the guest

Which of the following statement is NOT a proper way of handling rubbish?

Guest Room Attendant is primarily responsible for the following, EXCEPT 

Which of the following statement is the daily activities of a room attendant?

Which of the following statement is the characteristic of the hospitality industry?

Largely used to carry the cleaning accessories such as sprays, cleaning scrub, water, linens and other supplies and materials when cleaning the room

A chemical substance or compound used to inactivate or destroy microorganisms on inert surfaces

Room attendants usually communicate with, EXCEPT

Refers to sheets such as flat sheets and even sometimes duvet and pillow covers

A very complete cleaning process that includes all parts of something, not just surfaces or places where dirt can be seen

Reduce germs and decrease the opportunity for microbes to gather by providing antibacterial solutions

Is the act of performing regularly scheduled maintenance activities in the hotel to help prevent unexpected failures in the future.

A service that is offered in some hotels in which in the evening a guest's room is made ready for them to sleep in, for example by turning back the top covers on the bed

Responsible for cleaning and tidying the guestroom, replenish guest supplies, cleaning agents and linens

If you see or hear anything that is suspicious, unusual or appears illegal inside the hotel you should NOT

The following are good housekeeping techniques to deny food and drinks to pests and maintain hygienic conditions EXCEPT

A state of being clean and free from germs, dirt, trash, or waste.

Which of the following is an activity conducted during turndown service?

A service or item offered to guests or placed in guestrooms for convenience and comfort, at no extra cost.               

The following are the best practices when cleaning the bathroom, EXCEPT?

When cleaning the toilet, always practice

Vanity area includes

Are movable items or equipment in the room, usually made of wood, metal, plastics, marble, glass, fabrics, or related materials and having a variety of different purposes

A piece of equipment or furniture which is fixed in position in a building.

Which of the following is a housekeeping procedure?   

to clean a guestroom and make the bed whilst a guest is registered in the room