WorksheetsChapter 1 Introduction to Organisational Behaviour
Total questions: 52
Worksheet time: 17mins
People who work directly on a particular job or task.
Operatives
Managers
The process of motivating employees, directing others, and selecting the most effective communication channels refers to management function of
Planning
Organising
Leading
Controlling
Which one is the CORRECT management roles by Henry Mitzberg
Technical, human and conceptual
Interpersonal, informational and decisional
traditionally management, communication, human resource management and networking
A feeling not necessarily supported by research, something that people knows or considers from feeling rather than through conscious reasoning refers to
systematic study
intuition
The cultures and environment that able to make people act differently in a given situation refers to
Sociology
Anthropology
Psychology
The study of people in relation to fellow human beings refers to
Sociology
Social-psychology
The study of changes of an individual behavior towards authority/power or something that he wants in a particular environment. This refers to
Anthropology
Political Science
kaizen, 5S, and ISO, these 3 examples related to
globalisation
workforce diversity
Total quality management
A voluntary or involuntary permanent withdrawal from the organization refers to
absenteeism
organisational citizenship
productivity
turnover
There is no relation between individual with company's performance.
TRUE
FALSE
A higher rate of absenteeism in an organisation will not cause an organisation to carry a huge cost and disruptive to the employer.
TRUE
FALSE
Organisational citizenship is a discretionary behaviour that is not part of an employee’s formal job requirements but that nevertheless promotes the effective functioning of the organisation.
TRUE
FALSE
Deviant workplace behaviour is a voluntary behaviour that violates significant organisational norms and in doing so threatens the well-being of the organisations and its members.
TRUE
FALSE
Organization has been defined as...
a person considered alone, rather than as belonging to a group of people.
a group of people who work together, like a neighborhood association, a charity, a union, or a corporation.
a collection of elements or components that are organized for a common purpose.
All of these
What is organizational behavior?
Organizational behavior is the study of how people behave within groups.
Organizational behavior is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants.
Organizational behavior is the study of how to manage the human capital of an organization and focus on implementing policies and processes.
Organizational behavior is the study of how train people.
Two of the greatest challenges of today's organizations are...
Cost management and different generations
Individual behavior and finance
Globalization and cost management
Different generations and globalization (diversity)
OB is the study of ___________ in the organization
animal behaviors
boss behaviors
human behaviors
customer behaviors
Importance of organizational behavior as below...
Developing interpersonal skills
Sharpening and refining our decisions and actions
Personal development and understanding others through organizational behavior
All of these
Which of the following NOT the forces of organizational behavior?
Structure
Social system
People
Sports
The nature of people consists of:
Individual differences
Human dignity
Motivated behavior
All of these
Organization structure primarily refers to ________
how activities are coordinated & controlled
distribution of the resources
Office location
the policy statements developed by the organization
Who is called manager?
an individual that purchases another company's goods or services.
someone that puts money into an entity such as a business for a financial return.
someone who accomplishes goals through other people
a person that provides something needed such as a product or service
The study and practice of how to manage individual and group behavior in business, government, and nonprofit settings is referred to as
Internationalization
Organizational behavior
Scientific management
Industrialization
OB comes from which behavioural sciences:
Psychology, sociology and anthropology.
Psychology, social psychology and anthropology.
Psychology, sociology, social psychology and anthropology.
Psychology, sociology and social psychology.
Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers and his supervisors. He also likes the fact that the company policy fits well with what he personally believes, and that he has received considerable recognition for his achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his job?
a. High compensation.
b. Good nature of peer relationships.
c. Good nature of supervisor relationships.
d. Recognition for his achievements.
2. In present context, challenges for Organizational Behaviour are _____
a. Employee expectation
b. Workforce diversity
c. Globalization
d. All the above
4. Some of OB’s challenges and opportunities include all the following except
a. reinforcing the importance of traditional methods of management
b. offering specific insights to improve interpersonal and people skills
c. helping us learnt to cope in a continues changing world
d. facilitating the improvement of quality and employee productivity
5. Organisational Behaviour is the study of _____________ in the organisation
a. Human
b. Employer
c. Human Behaviour
d. Employees
1. A study of the culture and practises in different societies is called _____
a. Personality
b. Anthropology
c. Perception
d. Attitudes
2. In present context, challenges for Organizational Behaviour are _____
a. Employee expectation
b. Workforce diversity
c. Globalization
d. All the above
3. Organizational behaviour focuses at 3 Levels-
a. Individuals, Organisation, Society
b. Society, Organisation, Nation
c. Employee, Employer, Management
d. Individual, Groups, Organisation.
4. Some of OB’s challenges and opportunities include all the following except
a. reinforcing the importance of traditional methods of management
b. offering specific insights to improve interpersonal and people skills
c. helping us learnt to cope in a continues changing world
d. facilitating the improvement of quality and employee productivity
5. Organisational Behaviour is the study of _____________ in the organisation
a. Human
b. Employer
c. Human Behaviour
d. Employees
6. Which of the following is not a contributing discipline of OB
a. Anthropology
b. Psychology
c. physiology
d. sociology
7. Job Satisfaction have ________________ related to Absenteeism and Turnover
a. Positively
b. Negatively
c. directly
d. Elastically
8. A manager with good ________________________ can make the workplace more pleasant
a. Communication
b. knowledge
c. experience
d. Interpersonal Skills
9. The most significant management skills are
a. Technical, Human and Conceptual
b. Technical, behavioral and Conceptual
c. Systematic, Human and Conceptual
d. Technical, Human and cognitive
10. High rate of ______________ increase cost and tend to place less experienced employee in job
a. Training
b. Absenteeism
c. Employee Turnover
d. Strikes
11. OB focuses at 3 Levels:
a. Individuals, Organisation, Society
b. Society, Organisation, Nation
c. Employee, Employer, Management
d. Individual, Groups, Organisation.
12. OB is the study of _____________ in the organisation
a. Human
b. Human Behaviour
c. Employer
d. Employees
12. In present context, challenges for OB are
a. Empowering
b. Workforce diversity
c. Globalisation
d. All of the above
14. The science of human behavior and individual differences is:
a. Anthropology
b. Sociology
c. Engineering
d. Psychology
15. Which of the following statements is not true about attitudes in the workplace?
a. Changing employee attitudes is necessary if you are to manage dissonance.
b. High pay alone is not likely to create a satisfying workplace.
c. Generating positive job attitudes helps lower absenteeism and turnover.
d. Attitudes help determine how well employees perform on the job
e. Attitudes give warnings of potential problems
16. Why should managers be interested in their employees’ attitudes?
a. They result from behavior.
b. They cause problems.
c. They give warnings of potential problems.
d. They are generally low.
e. They result in cognitive dissonance
17. What component is the emotional or feeling component of an attitude called?
a. the affective component
b. the reflective component
c. the cognitive component
d. the behavioral component
18. The belief that “violence is wrong” is an evaluative statement. What component of an attitude does such an opinion constitute?
a. cognitive
b. affective
c. reflective
d. behavioral
19. What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth called?
a. job satisfaction
b. job involvement
c. job stability
d. organizational commitment
20. The discretionary behavior that is not part of an employee’s formal job requirement but that promotes the effective functioning of the organization is known as:
a. Organisational behavior
b. Organisational citizenship
c. Productivity
d. Motivation
