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WorksheetsSG20_Test_S8_CH10&13 Communications & Stakeholder
Total questions: 15
Worksheet time: 15mins
Name
Class
Date
1.
A project manager is analyzing the communication needs of stakeholders in order to develop the communications management plan for a project that will use a hybrid project management framework. The project manager understands that the plan should accommodate the needs of both predictive and agile aspects of the project.
How should the plan accommodate the agile aspects of this project?
a)
Account for an increased exchange of documentation
b)
Specify the exact number of communication channels
c)
Secure facilities to support face-to-face interactions
d)
Deploy the project management information systems (PMIS)
2.
A project manager is developing the communications management plan. She has determined which stakeholders need what information and how often she will distribute the various reports.
What else should the project manager do as part of this process?
a)
Determine the information needs of the stakeholders
b)
Determine how the information will be transmitted
c)
Measure the effectiveness of the communications
d)
Submit a change request to update the communications management plan
3.
A project manager is leading a product development project, which will use an agile framework. The project team and other stakeholders are co-located at the company's corporate office.
What is the best way for the project manager to communicate the project status and promote transparency?
a)
Reserve a conference room and invite all relevant stakeholders to monthly project status meetings
b)
Post burndown charts and other project status documents to the company's intranet site
c)
Share the appropriate information whenever requested by stakeholders
d)
Display burndown charts and other relevant project artifacts in a highly visible location
4.
You are managing a project with stakeholders from many different departments including marketing, engineering, and information technology. As you are monitoring stakeholder engagement, it becomes clear to you that stakeholders from the marketing department who used to be supportive appear to be neutral. After researching the reasons for the gap, you discover the marketing department views the project communications to be too technical, leading them to lose interest in the project.
What might be your next step?
a)
Perform a communication styles assessment
b)
Provide technical training for the marketing department
c)
Update the communications management plan
d)
Review the stakeholder engagement assessment matrix
5.
The agile project team members are all working in an open office space arrangement. There are many conversations happening concurrently throughout the day.
Which of the following is the best option for the project manager?
a)
Schedule frequent team checkpoints and post project artifacts in a transparent fashion
b)
Request team members to hold off their conversations until formal meeting times
c)
Record the conversations and post them in a shared repository
d)
Designate afternoons as quiet work times
6.
A project team will work in a noisy environment requiring hearing protection. To communicate in this type of environment, your employer has a mandatory proprietary instant messaging mobile phone application that will be installed on the phone of every project team member for the duration of the project.
The requirement to install this messaging application is an example of which of the following?
a)
Pull communication
b)
Push communication
c)
Enterprise environmental factors
d)
Communication model
7.
During project execution, the new state-of-the-art technology that is used on the project to produce the deliverables is unstable, which puts the whole project at risk of failure. Your sponsor is on vacation and cannot be reached. To get immediate attention to the issue, you want to know what is the escalation procedure.
What should you do next?
a)
Consult the communications management plan
b)
Consult the risk register
c)
Consult the stakeholder engagement plan
d)
Submit a change request to replace the technology
8.
A project manager is leading an environmental project, and realizes that they missed an influential foreign stakeholder. After the project manager contacted the stakeholder, the stakeholder requested a copy of the project documents in their local language.
What should the project manager do next?
a)
Escalate the issue to the project sponsor.
b)
Tell the stakeholder that the documents are available only in the performing organization's language.
c)
Update the stakeholder register.
d)
Ignore the request and continue working.
9.
During the development of the stakeholder engagement plan, the project manager realizes that a key stakeholder is resistant to the project. Without the support of this stakeholder, the project may fail.
What is the best course of action for the project manager to identify the reason for the stakeholder being resistant?
a)
Escalate to the project sponsor
b)
Update the stakeholder register
c)
Use the mind mapping technique
d)
Utilize an lshikawa diagram
10.
You and your team are currently developing the stakeholder engagement plan. A project team member has already created the stakeholder engagement assessment matrix below.
Which answer choice represents the most important element to be included in the stakeholder engagement plan?
a)
A plan to improve Marie Smith's engagement level
b)
An engagement level improvement plan for Todd Young
c)
A strategy to address the engagement level of John Snow
d)
A strategy to improve the engagement level of Tonya Stewart
11.
A project schedule requires that two teams work simultaneously on separate parts of a complex project. The two parts of the project are dependent on each other. The project manager needs to ensure there are no conflicts when the outputs from the two teams are combined.
What should the project manager do to manage any potential conflicts first?
a)
Set up weekly meetings between the teams to monitor each other's work.
b)
Prioritize conflict resolution for the part of the project that is on the critical path.
c)
Review the lessons learned register to anticipate potential conflicts and plan their resolution.
d)
Engage project stakeholders to ensure their support through any conflicts as they arise
12.
A project manager is developing a project charter, but a key stakeholder is failing to provide information about the expected project benefits. Why should the project manager meet with the project sponsor about this issue?
a)
The project sponsor is the key person responsible for managing both tacit and explicit project knowledge.
b)
The project sponsor is the party who can address internal political and strategic issues that can affect project quality.
c)
The project sponsor can request that the change control board (CCB) make a change in the stakeholder community.
d)
Disciplinary actions regarding stakeholders are managed by the project sponsor.
13.
While executing a project that is nearly behind schedule, a project manager must commission a new piece of equipment. Two local parties who will be impacted by this commission ask that the project be stopped immediately because they were not given an opportunity to provide project approval.
How would implementing a stakeholder engagement plan have helped the project manager avoid this situation?
a)
By using the conflict management techniques described in the plan, the project manager could have gotten approval from the local parties.
b)
Including the local parties in the plan would have ensured their sign-off and approval of the project charter.
c)
By understanding the local parties' expectations, the project manager could have used appropriate negotiating techniques to engage them.
d)
By identifying the local parties as stakeholders, they would have been included in relevant communications.
14.
A project stakeholder has been missing scheduled facilitation workshops and has delegated assigned tasks to another member of the stakeholder community. What should the project manager do to engage this stakeholder?
a)
Review with the stakeholder the roles and responsibilities of everyone involved as specified in the project charter.
b)
Explain to the stakeholder the differences among the tasks assigned to each project team member.
c)
Ask the program manager to brief this stakeholder and to require the stakeholder's attendance at all relevant meetings.
d)
Pair the stakeholder with a more experienced team member who can act as a mentor.
15.
A team member received a request from a stakeholder to conduct a quantitative risk analysis. The team member is not certain exactly what the stakeholder requested and comes to the project manager for guidance.
What should the project manager do in this situation?
a)
Communicate to the stakeholder that all requests should come through the project manager.
b)
Meet with the team to see if any of the other team members can perform the requested analysis.
c)
Work with the team member and stakeholder to ensure proper task assignment processes are clear and followed.
d)
Perform the risk analysis for the team member, providing it to them so that they can provide it to the stakeholder.
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