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Final Exam - HBO

Total questions: 66

Worksheet time: 2hrs 39mins

Name
Class
Date
1.

An employee involvement program that periodically moves individuals from one job assignment to another is:

a)

job enlargement

b)

job enrichment

c)

job rotation

d)

job sharing

e)

flextime

2.

Which of these is NOT a monetary method of motivation?

a)

Comission

b)

Pay Rise

c)

Recognition

d)

Bonuses

3.

When workers take a percentage of profits from the company they work for, what is this called?

a)

Bonus

b)

Fringe Benefits

c)

Profit-sharing

d)

Salary

4.

Which of the following represent(s) the 5 Core Job Characteristics?

a)

Skill Variety

b)

Feedback

c)

Task Significance

d)

Task Identity

e)

Task Specialization

5.

According to the job characteristics model, which characteristic describes the amount the job requires an employee to finish the completion of a product or process from beginning to end?

a)

Task Significance

b)

Autonomy

c)

Task Variety

d)

Task Identity

6.

Brittany runs the gifted department for her district, and she's noticed that her department's members don't seem to have a deep sense of responsibility about their jobs. How can she change this situation?

a)

More job training

b)

More autonomy

c)

Increasing feedback

d)

Offering greater task variety

7.

Which of the following describes Skill Variety?

a)

Extent to which jobs allows freedom to schedule work and decide how to carry it out

b)

extent to which job has an impact on lives of other people

c)

extent to which job involves performing a whole piece of work from start to finish

d)

extent to which job requires employees to use a number of different skills and abilities

8.

Which of the following will increase employees' Meaningfulness of work?

a)

Skill Variety

b)

Task Significance

c)

Feedback

d)

Task Identity

9.

In the job characteristics approach, the extent to which the worker does a complete or identifiable portion of the total job is:

a)

task significance

b)

task identity

c)

skill variety

d)

autonomy

10.

In the job characteristics approach, (a)   signifies the degree of control the worker has over how the work is performed. (ONE WORD)

11.

As part of x , Casey works as an accounts payable clerk from 8:00 AM to noon, and another individual works from 1:00 PM to 5:00 PM in the same position.

a)

Job sharing

b)

Flex time

c)

FMLA

d)

ADA requirements

12.

Autonomy refers to

a)

the degree to which a job provides freedom, independence, and discretion to the jobholder.

b)

the degree to which a job entails a variety of different activities.

c)

the degree to which an individual is given direct and clear information about their job effectiveness

d)

the degree to which the job has a substantial impact on the lives or work of other people.

13.

The job characteristics model proposes that three psychological states of a jobholder result in all except the following

a)

internal motivation

b)

lower absenteeism and turnover

c)

higher skill identity

d)

improved work performance

14.

Flextime

a)

permits employees the option of choosing daily starting and quitting times, provided they work a certain number of hours per day or week.

b)

is a technique of involving employees in their work through the process of inclusion.

c)

is concerned with analyzing work methods and establishing time standards.

d)

is the degree to which a job provides freedom, independence, and discretion to the jobholder.

15.

Job Characteristic Model comprises

a)

core job dimensions

b)

critical psychological states

c)

employee growth-need strength

d)

employer care provision

16.

Under critical psychological states, individuals will feel more rewarding if they

a)

experienced meaningfulness of the work

b)

experienced responsibility for outcomes of the work

c)

gain knowledge of the actual results of the work activities

d)

gain autonomy when they accomplished a task

17.

Meaningfulness of work means

a)

the work itself is satisfying and provides intrinsic rewards.

b)

the work provides information about results.

c)

employees know how they are performing and can change work performance to increase desired outcomes.

18.

Feedback allows an employee gain necessary information on how to improve their future performance.

a)

True

b)

False

19.

How many core job dimensions are there?

a)

3

b)

4

c)

5

d)

6

20.

Employee recognition programs consist of personal attention and expressions of interest, approval and appreciation for a job well done.

a)

True

b)

False

21.

In the job characteristics model, feedback refers to the degree to which the job provides substantial freedom, independence, and discretion to the employee.

a)

True

b)

False

22.

Julia, Bree and David work in different departments, but often eat lunch together. They are an example of what type of group?

a)

a. formal

b)

b. informal

c)

c. command

d)

d. task

23.

Which of the following is not one of the most common reasons people join groups?

a)

a. security

b)

b. status

c)

c. equity

d)

d. power

24.

Which one of the following characteristics is not necessarily true about groups?

a)

a. Group members are interdependent.

b)

b. Groups have two or more members.

c)

c. Groups have assigned goals.

d)

d. Groups interact.

25.

Julia, Bree and David work in different departments, but often eat lunch together. They are an example of what type of group?

a)

a. formal

b)

b. informal

c)

c. command

d)

d. task

26.

Which of the following is not one of the most common reasons people join groups?

a)

a. security

b)

b. status

c)

c. equity

d)

d. power

27.

The degree to which members are attracted each other and are motivated to stay in the group is refer to ______.

a)

a. role

b)

b. close

c)

c. cohesive

d)

d.friendship group

28.

_____________ is group that are independently formed to meet the social needs of their members

a)

Informal group

b)

Formal group

c)

Team

d)

Performing

29.
Bigger teams have less cohesion.
a)
True
b)
False
30.

What type of group is one that has been formed for a deliberate purpose?

a)

Formal

b)

Informal

31.

Most people assume that a police officer should behave in a lawful manner, and not show any favoritism to any particular group, and do their best to uphold the law. What term is used for this kind of belief?

a)

A role.

b)

A role identity.

c)

A role expectation.

d)

A role perception.

32.

It is an acceptable standards of behavior within a group that are shared by the group's members.

a)

Roles

b)

Norms

c)

Status

d)

Conformity

33.

The primary reason for why social loafing occurs is that output contributions from ________ easily be measured.

a)

the entire group cannot

b)

individuals can

c)

individuals cannot

d)

the entire group can

34.

The only effective way to guard against social loafing is for managers to make special efforts to do this.

a)

be fair to all group members

b)

assess individual contributions of group members

c)

assess the group as a whole exclusively

d)

treat all group members equally

35.

According to social identity theory:

a)

people define themselves by their group affiliations.

b)

teams are never as productive as individuals working alone.

c)

the most effective teams have as many members as the organization can afford.

d)

team members identify with their team only when they are publicly recognized as members of that team.

36.

The degree of attraction people feel toward the team and their motivation to remain members is called:

a)

social loafing.

b)

team development.

c)

team cohesiveness.

d)

task interdependence.

37.

it occurs when we see members of our group as better than other people, and people not in our group as all the same.

(a)  

38.

The social group in which an individual directly affiliates and expresses loyalty to. The person felt that he/she belongs there.

a)

In-group

b)

Outgroup

c)

Reference Group

d)

Character Group

39.

The behavior of an individual can be shaped by the set of behavior and beliefs of a group that such an individual considers as ideal.

a)

In-group

b)

Outgroup

c)

Reference Group

d)

Character Group

40.

A degree to which members of the group are similar to, or different from, one another.

(a)  

41.

situations in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views.

(a)  

42.

Teams work and produce outcomes?

a)

Collectively

b)

Individually

43.

Accountability in a team is?

a)

Individual

b)

Mutual

c)

Both

44.

Members are interdependent in a group?

a)

True

b)

False

45.

When group pressures for conformity do not allow the group from considering minority views, this is called:

a)

Group think

b)

Group shift

46.

The purpose of a work team is to share information.

a)

True

b)

False

47.

The skills of team members in work teams are complementary.

a)

True

b)

False

48.

A team that is made up of employees from the same hierarchical level but different work areas is called a:

a)

Problem solving team

b)

Self-managed team

c)

Cross-functional team

d)

Virtual team

49.

Which of the following is a strength of group decision making?

a)

Time consuming

b)

Increased diversity of views

c)

Conformity pressures

d)

Dominance of a few members

50.

Many organizations restructured work processes around ______.

a)

teams

b)

groups

c)

employees

51.

Work Groups "Accountability" is:

a)

Individual

b)

Random and varied

c)

Share information

d)

Neutral (sometimes negative)

52.

Cross-functional teams are made up of employees from same __________ level.

a)

hierarchical

b)

educational

c)

grade

d)

skill

53.

Which of the following is NOT a communication link used by Virtual teams.

a)

wide-area networks

b)

face to face

c)

video conferencing

d)

e-mail

54.

In the past, teams were typically composed of 5–12 hourly employees from the same department who met for a few hours each week to discuss ways of improving quality, efficiency, and the work environment.

a)

Problem-solving teams

b)

Self-managed teams

c)

Cross-functional teams

d)

Virtual teams

55.

Groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of supervisors.

a)

Problem-solving teams

b)

Self-managed teams

c)

Cross-functional teams

d)

Virtual teams

56.

Made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task.

a)

Problem-solving teams

b)

Self-managed teams

c)

Cross-functional teams

d)

Virtual teams

57.

Use computer technology to tie together physically dispersed members in order to achieve a common goal.

a)

Problem-solving teams

b)

Self-managed teams

c)

Cross-functional teams

d)

Virtual teams

58.

Which is NOT one of the most common types of teams?

a)

problem-solving

b)

interdepartmental

c)

self-managed

d)

virtual

59.

Which of the following types of teams would most likely be assembled to improve the efficiency of a company’s production process?

a)

cross-functional

b)

problem-solving

c)

self-managed

d)

virtual

60.

Effective teams require which of the following skills?

a)

problem-solving skills

b)

technical expertise

c)

interpersonal skills

d)

all of the above

61.

Teams function best when all team members understand what is expected.

a)

True

b)

False

62.

Refer to the following answer, which is NOT the advantage of using team?

a)

Team outperform individuals

b)

Team provide a way to better use employee talent

c)

Team are less flexible

d)

Team can be quickly assembled, deployed, refocused and disbanded

63.

(a)   are collections of 2 or more interdependent teams that share a goal

64.

What the potential roles that they set up procedures, set goals, establish plans, and organize people?

a)

Creator

b)

Promoter

c)

Assessor

d)

Organizer

65.

They are good at checking facts and figures and making sure that inaccuracies are avoided.

a)

Producers

b)

Controller

c)

Maintainers

d)

Advisers

66.

Good listeners who do not press their own point of view.

a)

Producers

b)

Controller

c)

Maintainers

d)

Advisers