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Worksheetsimportant information
Total questions: 10
Worksheet time: 5mins
The customer requested to show Wi-Fi networks
FBB Tech Problem->Wireless->Unhide SSID name
FBB Non Tech Inquiry->General Information->General Info
FBB Tech Problem->Wireless->Hidden SSID Name
FBB Non-Tech Request->verification->Incomplete data
In case customer not verified regarding any request non technical needs verification
In case customer not verified regarding any request needs verification
What is this about
FBB Non Tech follow up->Payment Not Clear->Pending Payment
The customer paid through Visa and there is no balance?
The customer paid through payment machines and there is no balance?
If the customer's package is suspended for not paying the full amount, what will the agent do?
FBB Non-Tech Request->Payment->CST has to complete the payment
FBB Non Tech Inquiry->Billing->Suspension Non payment
A & b
The customer charged the landline number to a wrong number and asked the agent to transfer the balance from one account to another
FBB Non Tech Inquiry->Billing->Balance Transfer
FBB Non-Tech Request->Payment->CST has to complete the payment
A & B
IN CASE AFTER RESTART PORT Why is the service not working and after work Configuration The service is operating normally The agent has to add Create sr :
B & C
FBB Tech Problem->Browsing -All Sites->Configuration
FBB Tech Problem->Browsing -All Sites->Wrong User Name and Password
The client does not want the ip and there is an error in the name and password, and the problem was solved by the agent \ What should the agent add sr :
FBB Tech Problem->Unable to Obtain IP->CPE Configuration
FBB Tech Problem->Unable to Obtain IP->Wrong User Name and Password
in case the adjustment request is rejected for any reason and add coment reason status \ What should the agent add sr :
FBB Non Tech Inquiry->Quota->Extra Quota One time
FBB Non Tech Inquiry->Billing Adjustment->Recharge By Mistake
FBB Non-Tech follow up --Billing adjustment--Rejected adjustment request
The customer requested to change the package after the renewal from 140 GB to 250 GB What should the agent add sr
FBB Non Tech Inquiry->Migration->Change offering Done
FBB Non Technical Request->Internet Service->Change Offering
FBB Non Tech Inquiry->Migration->Change offering
Should the data be reviewed with the customer during the package change if the customer is talking from the same phone number registered with our system?
True
False
