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WorksheetsOffice administration
Total questions: 18
Worksheet time: 17mins
What are the advantages of effective communication?
1- improve employee satisfaction
2- improve business relationship
1- Increase pay
2- Have misunderstandings
1- De-motivated staff
2- Creates tense environment
1- Decline to work together
2- Creates distrust and confusion between coworkers
Select all the correct elements of the communication process.
Noise
Sender
Receiver
Low resolution
Channel
Frequency
Children’s babbling
Feedback
Low resolution
Channel
Message
Receipt
Sender
Receiver
Message
Channel
Feedback
Noise
Sender
Frequency
Channel
Recommend
Response
Message
What are the variables that affect the communication process.
Relationship between sender and receiver
Working in the morning
Time of the day
Meeting
The process that involves translating the thoughts or information into words, signs or symbols is called (a)
The three types of informal communication flows are ‘UPWARD’, ‘HORIZONTAL’ and (a)
If Nabaha wants to assign a task to ashfa, what type of internal communication flow is used?
Horizontal
Upward
Downward
All of the above
If Nabaha wants to report updates to Badhurunnisa , which internal communication flow is used?
Horizontal
Upward
Downward
All of the above
If Ashfa wants to share work updates with her coworker shaheeba, which internal communication flow is used?
Horizontal
Downward
Upward
All of the above
What is a benefit of an efficient office layout?
Team work is not necessary
Cannot supervise efficiently
Suffocates employees
Has a positive impact on clients
What are the benefits of open office concept?
very expensive to change layout
Improves office productivity by increasing efficient workflow
Eliminating permanent walls increases amount of usable floor space by as much as 15 to 20 percent
High setup cost
What are the advantages of functional organizational structure
Avoids duplication- eg: one department manages accounts rather than several departments
Makes recruitment and training easier and makes workers motivated
Can share expertise with coworkers which leads to higher productivity
Communication problems arise
What are the disadvantages of functional structure
Very cooperative
Communication issues arise between people with similar skills- disagreement
Cooperation and communication between department and units maybe poor
Departments may focus on their own goals rather than organization goals
—————— structure is often used by organizations undertaking complex projects. Results in the formation of temporary new units to accommodate the undertaking of a new project.
(a)
What is records retrieval ?
Requesting a file
Noting down the steps to get a random file
Refers to the activities involved in locating and removing tangible records from the files.
Refers to finding documents
What to consider when deciding upon a particular type of storage equipment
Nature of record being stored- size, quantity, weight, value etc..
Close to people so they should be left in the open
Amount of space allocated for storage
How often the records are retrieved
What are the maintenance consideration to assess when selecting office equipment.
Washing the equipment regularly
Selling and maintain ace of equipment
Servicing and selling
Servicing the equipment and equipment maintenance
Select three advantages of leasing office equipments
Very costly
Conserves working capital that maybe needed for other purposes
Tax deductible
Able to obtain up to date equipment
What is the difference between equipment leasing and equipment rental
Leasing involves a contract that shows the length of time the lease is in effect
Rental does not require that the equipment be used a specified length of time
Renting an equipment is costly
Leasing is not beneficial to the company
