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Admin - Business Letters

Total questions: 24

Worksheet time: 13mins

Name
Class
Date
1.

The first item to be keyed after a letter is

a)

Date

b)

Reference

c)

Inside Address

d)

Subject heading

2.

The reference consists of

a)

Typist initials then initials of person signing letter

b)

Initials of addressee then typist initials

c)

Initials of addressee then initials of person signing

d)

Initials of person signing then typist initials

3.

The information missing from this address is

a)

Full name

b)

Telephone number

c)

Postcode

d)

Email address

4.

I have addressed my letter to Mr Jones. My complimentary close should be

a)

Yours faithfully

b)

Yours Sincerely

c)

Yours sincerely

d)

Yours Faithfully

5.

The signee's job position should be keyed

a)

2 lines under their name

b)

Directly under their name

c)

Above their name

d)

6 lines after their name

6.

If the letter is longer than one page you must

a)

Number the pages

b)

Staple the pages together

c)

Find a bigger envelope

d)

Print the letter back to back

7.

You should always proof-read business letters before printing

a)

True

b)

False

8.

When typing a business letter how many line spaces should be left between each component in the heading of the letter?

a)

1 clear line space only

b)

2 or 3 clear line spaces consistently

c)

1 or 2 clear line spaces consistently

d)

2 clear line spaces only

9.

When typing a fully blocked letter what is the format of the date?

a)

Month, day, year

b)

Day, month, year

c)

Year, day, month

d)

Day, year, month

10.

At the end of a business letter, four blank lines are inserted before the writer's name for the...

a)

salutation

b)

typist's initials

c)

writer's signature

d)

enclosure notation

11.
Sincerely, 
is an example of a...
a)
Closing Line
b)
Signature Line
c)
Complimentary Closing
d)
Complimentary Line
12.
4/5/2017 is an appropriate date to use in a business letter.
a)
TRUE
b)
FALSE
13.

What type and size should the font be for a business letter?

a)

11, Times New Roman

b)

13, Script

c)

12, Times New Roman

d)

10, Courier

14.

What does a logo do?

a)

Allows people to recognise a company instantly

b)

Makes the letterhead look attractive

c)

Adds colour to the letterhead

15.

What salutation should you use if you don't know the person's name?

a)

Dear whom it may concern

b)

Hello

c)

Dear Sir/Madam

16.

Choose a proper closing phrase.

a)

CU soon;-)

b)

I look forward to hearing from you.

c)

I look forward to hearing of you.

d)

I look forward to hear from you.

17.

Choose a proper complimentary close.

a)

Your Ben

b)

Your sincerely

c)

With friendly greetings

d)

Yours sincerely

18.

What information should be included in the business letterhead?

a)

Company name, logo and address

b)

Pictures of the managers, typists initials

c)

Today's date

d)

The greeting

19.

Who in the organisation usually prepares business letters?

a)

The marketing manager

b)

The mailroom assistant

c)

The admin assistant

d)

The customers

20.

What does it mean to “proof read” a document?

a)

Press print and hope for the best

b)

Read it over and look for mistakes before printing

c)

Print the document to prove you wrote it

d)

Save the document securely

21.

What is NOT an advantage of using ICT to complete tasks?

a)

It is cheap

b)

Work can be edited and corrected easily

c)

Work can be saved and recalled

d)

Finished work is neat and can be formatted attractively

22.

The initials at the bottom of the letter are from:

a)

The person composing the letter

b)

The person actually typing the letter

c)

The CEO of the company

d)

The company's brand

23.

What does this manuscript correction symbol mean - 'Trs'

a)

Embolden

b)

Swap Text

c)

Add text

d)

Delete Text

24.

What does NP mean

(a)