WorksheetsFebruary Bonus Stage
Total questions: 5
Worksheet time: 7mins
What was the ticket type in question?
Feature Request
Issue
Question
Task
What Product does this ticket type belongs to?
Account Onboarding
Dashboard
Xenplatform
Disbursement
What are the reason codes does this ticket type has?
Unable to delete sub account on Dashboard
Unidentified reason
Lack of understanding on sub account dashboard access
Incorrect registration process
Assume you've done the KYC steps, what is your next step on handling this type of inquiry on LIVE Mode Account?
Advise merchant to "Delete Account" via their Dashboard on Xenplatform > Accounts tab
Click "Breakup" button on merchant's Customer Management - Xenplatform page on AD
Raise this request to #p-xenplatform via side convo
Raise this request to #mo-request via side convo
Which of these ops guides the correct SOP on handling this issue?
(Take your time on checking the SOP, the question's time is set to 5 minutes)
https://help.xendit.co/hc/en-us/articles/11581018061849
https://xendit.atlassian.net/wiki/spaces/PS/pages/1586430261/xenPlatform+XP+CS+Common+Inquiry+Handling+Survival+Kit#Steps.5
https://xendit.atlassian.net/wiki/spaces/PS/pages/1586430261/xenPlatform+XP+CS+Common+Inquiry+Handling+Survival+Kit#Steps-%26-Example.1
https://help.xendit.co/hc/en-us/articles/11624583288473
