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WorksheetsMA500 Exam 1 Review
Total questions: 25
Worksheet time: 13mins
What is the first thing the medical assistant should do when answering a telephone call?
Put the caller on hold.
Finish with the patient who is at your desk.
Find out who the caller is.
Identify the practice and himself or herself.
How can the medical assistant prevent neck and shoulder strain when answering telephone calls?
Use a telephone headset.
Tuck the receiver between the head and shoulder to leave the hands free.
Be sure that the computer screen is tilted downward.
Use a cordless telephone.
When is call forwarding used?
When a telephone call must be transferred to a different extension
When the line is busy and the call is sent to voicemail
When all calls are rerouted to another telephone number
When the person answering the telephone wants to be able to identify a caller before answering the telephone
Which type of pager can display a message in addition to the telephone number of the caller?
Digital pager
Numeric pager
Alphanumeric pager
Alert-only
Which of the following calls is put through immediately to the doctor, even if the doctor is with a patient?
A laboratory reporting negative results
Another doctor to whom a referral was made
An angry patient who insists on speaking to the doctor
A caller who says that she will only speak with the physician
For which of the following symptoms can the medical assistant offer advice over the telephone?
Nausea of two days’ duration
Diarrhea that appears to be getting more frequent
Pain in the arms with shortness of breath
All of the above
None of the above
Where does the medical assistant record the appointments when a manual system is used for scheduling?
Spiral-bound appointment book
Computer program for keeping track of appointments
Both of the above
None of the above
What is the name for scheduling patients with similar problems or conditions on certain days?
Wave
Clustering
Modified wave
Stream
What is the advantage of open office hours?
They give patients more flexibility.
They reduce patient waiting time.
They take full advantage of a computer scheduling system.
Patients know what to expect about how long they will have to wait.
How does the medical assistant set up the appointment schedule?
Block out the times when patients can be seen.
Block out the times when the medical assistant will not be available.
Block out the times when the physician is not available to see patients.
Block out the times when the medical office is open.
Which of the following is a physician preference or need that may affect the appointment schedule?
The time of day a physician prefers to do certain types of examinations
The type of scheduling method used by the medical practice
The availability of medical assistants and other staff
The number of satellite offices affiliated with the medical practice
Which of the following adult patients has the highest priority to be seen by the physician on the day the patient calls, if possible?
The patient who complains of nausea and vomiting for the past three days
The patient with a fever of 101.8 °F since the previous evening
The patient who has an unexplained weight loss over the past two months
A patient who has had difficulty falling asleep for two weeks
What is the term used to describe money that is owed to the medical office?
Accounts payable
Revenue accounts
Cash due accounts
Accounts receivable
What term is used to describe the bills that the practice has for office rent, equipment rental, and salaries?
Outgo accounts
Accrual accounts
Accounts payable
Accounts receivable
In bookkeeping, what is an example of a credit adjustment?
A patient is charged for an office visit.
A patient’s bill is sent to the insurance company.
A patient is given a discount for paying in full at the time of the visit.
The amount of a check returned by the bank is added to a patient’s account. The amount of a check returned by the bank is added to a patient’s account.
Which of the following is an example of a debit adjustment (increases the amount the patient owes)?
Professional courtesy
Discount for cash payment
Discount to an insurance company
Check returned by the bank for Not Sufficient Funds
Which practice should the medical office avoid when accepting checks from patients?
Comparing the signature on a check to the signature on a valid ID
Asking for identification from patients who are not known to the office
Accepting the patient’s paycheck after the patient has endorsed it to the office
Making sure that the date on the check corresponds to the date of the visit
When is the first bill sent to a patient?
The next time bills are prepared
Within a week of the office visit
When the patient calls to request a bill
At the next scheduled billing after insurance has paid
What is overdraft protection?
An increase in the maximum amount for which a check may be written
An agreement that the bank will transfer money between accounts as needed
An extra review to prevent errors in calculating the balance of a bank account
A delay in cashing any check written on an account without adequate funds to cover it A delay in cashing any check written on an account without adequate funds to cover it
What is the process of determining how long specific accounts and balances have been outstanding?
Aging
Crediting
Recording
Ledger balancing Ledger balancing
If a medical office sends a collection letter to a patient, what should be included?
The patient’s account number
A specific date by which payment is required
The letter should be notarized by a notary public
A statement that the office may be forced to take action that will ruin the patient’s credit rating A statement that the office may be forced to take action that will ruin the patient’s credit rating
If the physician’s office decides to take a patient to small claims court to try to collect a balance, who usually represents the medical facility?
Clerk of the court
Collection agency representative
Medical assistant or other office staff member
The attorney that handles legal work for the practice The attorney that handles legal work for the practice
When is income calculated in the cash basis of accounting?
When a bill is sent to the patient
At the time a patient bill is paid
When a charge is posted to a patient account
At the end of the month in which service occurred
Which of the following is a way that patients make payments on their outstanding accounts?
Checks sent by insurance company through the mail
Third-party checks presented at the time of the patient visit
Automatic monthly payments made online from an Internet bank account
Online payments made by credit or debit card through the practice website
What does it mean to successfully reconcile a bank statement?
The bank records and medical office records are in agreement.
The bank has credited all the deposits the office has made.
All of the checks that were written by the office have “cleared.”
There are adequate funds in the office checking account to cover anticipated expenses.
