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Worksheetsphysical instability Case
Total questions: 10
Worksheet time: 5mins
While Escalating Physical Instability Case to IU , SLA will be :
1 Day
2 Day
5 Day
Customer has ticket Physical Instability in IU , CCA informed him that he within SLA , Right SR is :
FBB Tech Problem > Physical Instability > Follow up After SLA
FBB Tech Problem > Physical Instability > Follow Up
FBB Tech Problem > Physical Instability Contradiction > Follow Up
While escalating Physical Instability CCA Must inform customer to keep his CPE turned on :
TRUE
FALSE
CCA must Ask customer for 2 mobiles numbers while escalating Physical Instability case :
TRUE
false
CCA must inform customer with ticket number while escalating Physical Instability case :
TRUE
FALSE
In physical instability case We will escalate the ticket to ( Pilot-Follow Up ) when problem solved after CST connected from main wall outlet :
TRUE
FALSE
while troubleshooting physical instability , Clear View Result After Search "Technical dispatch is recommended " ,, next action is :
Check connection type
Check last fix date according to TTS and customer input at same time
While Escalating Physical Instability Case to IU for third time , SLA will be :
1 Day
2 Day
2 Working Day
while troubleshooting physical instability , connection type : wall outlet , the next step is :
Check if connection Right or Wrong
Check splitter existence before cpe
while troubleshooting physical instability , connection type : wall outlet , connection is right the next step is :
Re run assia clear view
Check splitter existence before cpe
