Worksheetsbusiness
Total questions: 33
Worksheet time: 17mins
a business is responsible for providing training and development to all employees.
The Human Resource department
The Resource department
the IT department
The goal of training and development is to
increase knowledge
decrease knowledge
a process of gaining the skills and knowledge needed to do a specific job.
skill
Development
Training
a process of gaining skills and knowledge needed to grow in a job.
Development
Training
Induction
introduces the employee to the business before they start to work.
Induction
On-the-job training
Off-the-job training
experienced employee shows them what to do. This method is an informal way to teach someone.
On-the-job training
Off-the-job training
Induction
takes place when a business pays for an employee to go to a training centre, college or university.
On-the-job training
Off-the-job training
induction
A person who applies for a job
HR department
recruitment
candidate
The process of finding the right person for the job.
HR department
recruitment
candidate
The business department responsible for hiring people.
HR department
recruitment
candidate
When there is a vacancy in a company, the first stage in the recruitment process is to do a
job descreption
job analysis.
person specification
a document that has all the details about the job
job description
person specification
job analysis
details about the person that should be chosen for the role.
job analysis
job description
person specification
the list of people chosen for interview.
job analysis
shortlist
job offer
the document a business sends the best candidate to offer them the job.
job offer
job specification
job analysis
an official record or document that shows completion of a course of study or training.
Experience
qualification
Characteristics
the amount of time you have spent doing something.
Characteristics
Experience
qualification
the ways of behaving that makes a person different from other people
Characteristics
Experience
qualification
They see a future where the business is successful
Problem-solving
Team building
Strong vision
They know how to create good relationships with employees
Team building
Problem-solving
Communication skills
They can identify the reason for a problem and find ways to solve the problem.
Communication skills
Problem-solving
Delegation skills
They say things in the right way and motivate people to work hard.
Team building
Delegation skills
Communication skills
Benefits of good leadership
•Increased productivity
•Staff retention and happiness
•Increased business success
•Strong teams
all of above
These leaders tend to make choices based upon their own ideas alone and do not listen to their team or seek input from others
Autocratic leadership
democratic leadership
Laissez-faire leadership
They encourage conversation and participation in the decision-making process
democratic leadership
Laissez-faire leadership
Autocratic leadership
allow their followers to have the autonomy to make their own decisions and manage their own desks.
Autocratic leadership
Laissez-faire leadership
Democratic leadership
financial method of motivation
job rotation
annual salary
autonomy
job enrichment
non-financial methods of motivation
share ownership
autonomy
bonuses
job enlargment
A manager sets aims, goals and objectives for the business and plans ways for employees to achieve them.
planning
organizing
coordinating
commanding
When organizing people, a manager decides what each employee needs to do.
planning
organizing
coordinating
commanding
They work with other departments to ensure that everyone is working together.
planning
organizing
coordinating
commanding
They give clear instructions. They show employees how to do specific tasks. They give deadlines.
cordinating
organizing
planning
commanding
If there is a problem, the manager must find out the reason why and solve it as quickly as possible.
coordinating
controlling
planning
organizing
