NEW
Font size
S
M
L
XL
WorksheetsUnit 5 Midpoint
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
Which of the following represents a primary business activity:
a)
Marketing
b)
Scheduling
c)
Supervising
d)
Designing
2.
A business can be described as a(n)
a)
organized effort to produce goods and services.
b)
disorganized method of manufacturing products.
c)
reasonable way to make a profit.
d)
unreasonable means for increasing revenues.
3.
Janelle’s Creative Supplies is opening an additional location on the other side of town. To successfully operate the new location, Janelle primarily needs
a)
additional employees.
b)
more advertising spots.
c)
extra free time.
d)
new carpet and paint.
4.
Franco’s Bread Shop is introducing a new type of sandwich bread to the community this week. Which of the following describes the business activity that the bread shop will likely partake in before the release:
a)
Promoting the new bread through advertising
b)
Planning for the long-term results of introducing new breads
c)
Creating a system for storing new bread recipes
d)
Collecting information on last year’s new breads
5.
Which of the following behaviors best describes the primary business activity of operations:
a)
Producing goods and services
b)
Keeping accurate financial records
c)
Planning for future success
d)
Hiring qualified employees
6.
Why should managers know how to do the work of the workers they supervise?
a)
To have realistic expectations for workers
b)
To create a team spirit among employees
c)
To establish a chain of command
d)
To coordinate employees’ efforts
7.
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
a)
Organizing
b)
Planning
c)
Controlling
d)
Directing
8.
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
a)
technical skills.
b)
natural talent.
c)
creativity.
d)
aggressive behavior.
9.
Which of the following are examples of middle-management job titles:
a)
District manager, department head, and regional sales manager
b)
Floor supervisor, area supervisor, and section manager
c)
President, senior vice president, and chief executive officer
d)
Collections supervisor, crew chief, and production supervisor
10.
Which of the following are examples of first-line management job titles:
a)
Collections supervisor, crew chief, and production supervisor
b)
President, senior vice president, and chief executive officer
c)
Company vice president, department head, and regional sales manager
d)
Senior vice president, chief financial officer, and regional vice president
11.
After a company’s training needs are determined, what is the next step in training and development?
a)
Determining what training resources are available
b)
Managing employee performances
c)
Keeping records for personnel files
d)
Dismissing employees who are not up to standard
12.
In what way might an HR manager be involved in employee benefits?
a)
Determining eligibility and costs
b)
Selecting an employee’s personal plan options
c)
Collecting insurance payments from employees
d)
Choosing an employee’s vacation days
13.
Making sure a company follows laws and regulations describes the HR management activity of
a)
compliance.
b)
staffing.
c)
compensation and benefits.
d)
employee relations.
14.
Labor-union negotiations are part of which HR management activity?
a)
Employee relations
b)
Compensation and benefits
c)
Training and development
d)
Staffing
15.
Which of the following is a reason that the role of HR management is changing:
a)
There is greater diversity in the workforce.
b)
Business costs are going down.
c)
Employees place a greater emphasis on work over personal lives.
d)
The workforce is younger than ever.
16.
What provides the basis for all marketing goals and actions?
a)
Planning
b)
Pricing
c)
Budgeting
d)
Retailing
17.
Which of the following influences the process of determining price:
a)
Customers’ perception of value
b)
Publicity
c)
Purchase location
d)
Sales promotion
18.
Which of the following items likely cannot be marketed:
a)
Hopefulness
b)
Hawaii
c)
Health
d)
Holiday
19.
According to the marketing concept, which option demonstrates customer orientation?
a)
Finding out what a buyer wants
b)
Convincing a buyer to buy
c)
Researching a firm’s competitors
d)
Advertising the features of a product
20.
Overall, what does marketing allow us to do?
a)
Live our daily lives
b)
Stop buying online
c)
Feel better about shopping
d)
Limit our spending
21.
Building positive customer relations is one of the least expensive ways for a business to
a)
compete with other businesses.
b)
manufacture goods.
c)
attract investors.
d)
offer employee bonuses.
22.
Businesses use technology to build positive customer relations by
a)
creating targeted marketing campaigns.
b)
sending unsolicited emails.
c)
placing pop-up advertisements on websites.
d)
calling customers at home.
23.
Businesses can encourage customer communication by
a)
offering incentives.
b)
routing calls to an answering service.
c)
restricting business hours.
d)
advertising.
24.
A business recently mailed 20% discount coupons to all its loyal customers. Which technique for building positive customer relations does this illustrate?
a)
Be thankful.
b)
Display courtesy.
c)
Keep your promises.
d)
Be helpful.
25.
A customer asks Roger a question about a product, and he isn’t sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?
a)
Be helpful.
b)
Keep your promises.
c)
Pay attention to internal customers.
d)
Be thankful.
26.
A creditor is most likely to examine a business’s financial accounting records if the business is
a)
applying for a bank loan.
b)
selecting a new market.
c)
using cash accounting.
d)
complying with regulations.
27.
For an accounting system to be useful to the business, the accounting information it contains must be
a)
accurate and up to date.
b)
approved by the chief executive officer.
c)
posted by an accountant.
d)
recorded using the accrual method.
28.
Which of the following is a requirement for a good accounting system:
a)
It should provide needed information quickly.
b)
It should be updated annually.
c)
It should eliminate the need for an accountant.
d)
It should be replaced every two or three years.
29.
Which of the following is a true statement:
a)
Bookkeeping records business transactions.
b)
Bookkeeping is limited to information on sales.
c)
Bookkeeping does not use computers.
d)
Bookkeeping is the same as accounting.
30.
Which of the following financial reports provides estimates of when, where, and how much money will come into and out of a business next year:
a)
Cash flow statement
b)
Balance sheet
c)
Income statement
d)
Bank statement
Reset
