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On The Phone

Total questions: 70

Worksheet time: 10mins

Name
Class
Date
1.

hang up

a)

telefonu kapatmak

b)

telefonu açmak

c)

telefonda beklemek

d)

telefonda takılmak

2.

have an accident

a)

kaza yapmak

b)

kaza

c)

kazayla olmak

d)

kazaya sebep olmak

3.

internet addiction

a)

internet bağımlılığı

b)

internet

c)

internet bağımlısı

d)

bağımlılık

4.

amazing

a)

şaşırtıcı

b)

berbat

c)

heyecan vermek

d)

ilgi

5.

uygulama

a)

application

b)

apply

c)

appointment

d)

appoint

6.

approve

a)

onaylamak

b)

onay

c)

reddetmek

d)

görmezden gelmek

7.

arrival time

a)

varış saati

b)

kalkış saati

c)

varmak

d)

uçağın kalkması

8.

ask for

a)

istemek

b)

almak

c)

vermek

d)

sormak

9.

at least X...........

(zıt anlamlısını işaretle)

a)

at most

b)

at less

c)

at more

d)

mostly

10.

available =...........

(eş anlamlısını işaretle)

a)

suitable

b)

busy

c)

absent

d)

unavailable

11.

bad line

a)

kötü hat

b)

telefonu açmak

c)

hat almak

d)

telefonu kapatmak

12.

pay the ..............

a)

bill

b)

moment

c)

buy

d)

some

13.

book = .......

a)

reserve

b)

reservation

c)

reside

d)

resentment

14.

buy online

a)

internetten satın almak

b)

internette satmak

c)

çevrimiçi olmak

d)

çevrimiçi görünmek

15.

call center

a)

çağrı merkezi

b)

müşteri hizmetleri

c)

merkezi aramak

d)

aramak

16.

call back =............

a)

get back

b)

get in touch

c)

keep in touch

d)

come back

17.

kontrol etmek

a)

check

b)

change

c)

charge

d)

chance

18.

comment

a)

yorum yapmak

b)

yorumlamak

c)

yorumsuz

d)

yorum yok

19.

communicate

a)

iletişim kurmak

b)

iletişime geçmek

c)

iletişim

d)

iletmek

20.

company

a)

şirket

b)

kampanya

c)

kamp

d)

birlikte

21.

complaint

a)

şikayet

b)

şikayet etmek

c)

şikayetlenmek

d)

şikayetçi olmak

22.

+ ve - 'ler

a)

pros and cons

b)

cons and pros

c)

disadvantages and advantages

d)

cons and disadvantages

23.

internet connection

a)

internet bağlantısı

b)

internete bağlanmak

c)

bağlantı

d)

internete girmek

24.

customer service

a)

müşteri hizmetleri

b)

çağrı merkezi

c)

cevapsız çağrı

d)

müşteri hattı

25.

....................the number

a)

dial

b)

hang up

c)

pick up

d)

hang on

26.

engaged

a)

meşgul

b)

kötü hat

c)

müsait

d)

nişan

27.

especially

a)

özellikle

b)

bazen

c)

genellikle

d)

hep

28.

face to face

a)

yüz yüze

b)

uzaktan uzağa

c)

netten görüşmek

d)

mesajlaşmak

29.

foreign

a)

yabancı

b)

tanıdık

c)

bilindik

d)

uzaktan akraba

30.

get information

a)

bilgi edinmek

b)

bilgi vermek

c)

bilgilendirmek

d)

bilgilendirici

31.

go on =..............

(eş anlamlısını işaretleyiniz)

a)

continue

b)

end

c)

finish

d)

break

32.

hang on = ................

(eş anlamlısını işaretleyin)

a)

hold on

b)

hang up

c)

pick up

d)

hang around

33.

pick up X.............

(zıt anlamlısını işaretleyin)

a)

hang up

b)

hold on

c)

hang on

d)

hang around

34.

improve = ...............

(eş anlamlısını işaretleyin)

a)

develop

b)

continue

c)

go on

d)

improvement

35.

keep in touch with somebody

a)

biriyle iletişim kurmak

b)

biriyle iletişimi kesmek

c)

iletişim kurmaya çabalamak

d)

iletişimsiz kalmak

36.

kind X .............

(zıt anlamlısını işaretleyin)

a)

rude

b)

tactful

c)

gentle

d)

polite

37.

the latest version

a)

son sürüm

b)

ilk sürüm

c)

prototip

d)

son sürüm öncesi

38.

Would you like to............................?

a)

leave a message

b)

pick up

c)

hang up

d)

get off

39.

letter

a)

mektup

b)

mesaj

c)

metin

d)

text

40.

memo

a)

hatırlatıcı not

b)

not almak

c)

not tutmak

d)

hatırlatmak

41.

miss

(hangisi anlamlarından biri değil)

a)

öz

b)

özlemek

c)

ıskalamak

d)

kaçırmak

42.

neighbour

a)

komşu

b)

mahalle

c)

civar

d)

tanıdık

43.

notice

a)

fark etmek

b)

fark

c)

farklı

d)

farksız

44.

old-fashioned

a)

eski moda

b)

son moda

c)

modaya uygun

d)

sıradan

45.

opinion

a)

fikir

b)

öne sürmek

c)

bence

d)

yani

46.

percent

a)

yüzde

b)

yüzdelik

c)

yüz

d)

anket

47.

press the ................

a)

button

b)

telephone

c)

mobile phone

d)

call

48.

price

a)

ücret

b)

avantaj

c)

basmak

d)

sağlamak

49.

provide

a)

sağlamak

b)

basmak

c)

ücret

d)

avantaj

50.

put somebody_________

a)

through

b)

to

c)

towards

d)

together

51.

warranty

a)

garanti

b)

varmak

c)

ayarlamak

d)

tek yön

52.

useful

a)

kullanışlı

b)

kullanışsız

c)

kullanmak

d)

kullanıcı

53.

usage

a)

kullanım

b)

kullanışlı

c)

kullanışsız

d)

kullanmak

54.

text a message

a)

mesaj yazmak

b)

mesaj almak

c)

mesaj

d)

mesaj metni

55.

suggestion

a)

teklif

b)

teklif etmek

c)

önermek

d)

kıyaslamak

56.

stranger

a)

yabancı

b)

tanıdık

c)

garip

d)

komşu

57.

social networks

a)

sosyal paylaşım siteleri

b)

sosyalleşmek

c)

sosyal çevre

d)

sosyal

58.

single

a)

tek yön bilet

b)

çift yön bilet

c)

gidiş dönüş

d)

uzun yolculuk

59.

ring

a)

zil çalmak

b)

telefonu açmak

c)

netten konuşmak

d)

cevap vermek

60.

result

a)

sonuç

b)

neden

c)

amaç

d)

vasıtasıyla

61.

I. Sure, I'll take a memo for her.

II. Hi it's Helen calling. Is Elizabeth there?

III. Yes, I would. Can you tell her to contact Mrs. Fowler?

IV. Hi, Helen. She has gone out. Would you like to leave a message?

V. Okay. Thank you so much. Have a nice day.

Which one is the CORRECT order?

a)

II-IV-III-I-V

b)

IV-I-II-III-V

c)

II-IV-I-III-V

d)

IV-II-I-III-V

62.

Zehra: To me, the best way to communicate with my friends is __________. You can share your opinions, music and videos online.

Avşin: I enjoy meeting and spending time with my friends, so whenever I want to get in touch with them, I prefer_________

Erva: I know it's not a modern way of communication, but I love________. In my opinion, it's both exciting and fun.

Which of the following words CANNOT you use in any of the sentences above?

a)

taking a memo

b)

writing a letter

c)

talking face to face

d)

using social networks

63.

Reception: Hello. This is Star Hotel. How may I help you?

Nisanur: Hi, I'd like to reserve a room for next Saturday.

Reception:_________?

Nisanur: A room for 2, me and my husband.

Reception: Alright.________? I'll check it.

Nisanur: Okay. I am waiting.

Reception:Thank you.______?

Nisanur: Sure. I'm Nisanur YILDIZ.

Which of the following DOES NOT complete the phone conversation above?

a)

How long will you stay at the hotel

b)

Can you hold on a moment please

c)

How many people is the room for

d)

Could I have your name and surname

64.

Begüm: I ordered a smart TV from your website 2 weeks ago, but it didn't reach me.

Jiyan: I want to buy a new laptop for my son as a birthday present.

Eda: I didn't like the camera you sent me. I want to give it back.

According to the sentences above, they DO NOT phone the call center to_______

a)

book a flight ticket

b)

return a product

c)

report a problem with delivery

d)

do the shopping

65.

Imagine that you are having a great dinner with all your family members. Suddenly, your home phone rings and you want to answer it.

According to the information above, what would you say to your family?

a)

I will take that

b)

I will talk to you after dinner

c)

We will meet next Saturday, then

d)

I'm very busy at the moment

66.

Semra: I think smartphones are useful. They are easy to carry and they provide you to keep in touch easily. However, they___________

Which of the following DOES NOT complete the sentence above?

a)

have an easy internet connection

b)

can cause some health problems

c)

disturb concentration

d)

have security risks

67.

Hi Yavuz, This is Semih. Thank you so much for inviting me to your birthday party. I'm really sorry, but I can't join you on Wednesday. I'm going to study for my exam. It's on Thursday and it's very important. Talk to you soon. Take care.

According to the information above, Yavuz_______

a)

is going to celebrate his new age with an event

b)

makes an excuse for not attending the party

c)

organizes a birthday party at the weekend

d)

has an important exam on Thursday

68.

  1. 1. Could I speak. (.......) A. you very well. It's a bad line

  2. 2. I can't hear. (.....) B. to Elizabeth, please?

  3. 3. Could you tell him. (.....) C. to call me back in an hour?

  4. 4. Can you hold. (.....) D. on a minute, please?

a)

1B-2A-3C-4D

b)

1B-2D-3C-4A

c)

1C-2A-3D-4B

d)

1B-2A-3D-4C

69.

You want to speak to your best friend, Nezir, but his sister answers the phone. She says Nezir isn't available right now. You want to leave a message for him.

I. Could you please repeat that? It's a bad line.

II. Would you like to leave a message?

III. Could you tell him to contact me?

IV. Can you tell him to get me back as soon as possible?

Which of the following CAN BE your message?

a)

III- IV

b)

Only II

c)

II-III

d)

Only IV

70.

Zeynep: If you want to make a phone call, you should_______ the number first.

Elanur: Mina is talking to someone on the phone. I mean she is__________.

Amine: I can't hear you well, Medine. It is a bad ________, I guess.

Which of the following CANNOT you use in any of the sentences above?

a)

available

b)

dial

c)

engaged

d)

line

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