NEW
Font size
WorksheetsBilling
Total questions: 10
Worksheet time: 5mins
if cst subscribed on super 100 G and ask to make early renewal from CSO will be available ?
TRUE
FALSE
If cst asked about renewal date CCA will create SR :
FBB Non-Tech Inquiry-- Billing-- Renewal date
FBB Non-Tech Inquiry--Billing--Balance
FBB Non-Tech Inquiry --Billing --Bill Amount
In case customer inquiring about his recharged balance but added on wrong service number CCA will create SR :
FBB Non-Tech Inquiry --Billing--Recharge on Wrong number
FBB Non-Tech Request--Payment--CST has to complete the payment
if the customer paid through Fawry and the payment is not clear If we find Outage we will inform CST to wait 24 h from the time he pay
TRUE
FALSE
if cst asked about payment methods CCA will create SR :
FBB Non-Tech Inquiry--Payment Methods--General Info
FBB Non-Tech Inquiry--Billing--Balance
CST asked about ( Bank check ) payment method, SR will be
FBB Non-Tech Inquiry--Payment Methods--Bank Check
FBB Non Tech follow up -- Payment Not Clear -- Online Payment Deduction
FBB Non-Tech Inquiry--Payment Methods--Aggregators outage
in case CST disabled by mistake CCA will create TT with sla :
1 WH
2 H
1 Day
We can Compensate cst if he change his offering By mistake through E-care within…………… from his Action
24 h
48 h
In case the speed of the customer on the Matrix is less than his speed on BSS, we will make TT with SLA 24 hours
TRUE
FALSE
if cst downgraded by mistake CCA will create TT with sla :
2 WH
2 H
2 Days
