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WorksheetsGo Beyond the Sales LAP Quiz
Total questions: 10
Worksheet time: 5mins
A career that involves responding to consumer needs and wants through planned, personalized communications intended to influence purchase decisions and ensure satisfaction
Sales
Warranty
Suggestion selling
Repeat business
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Customer satisfaction
Customer service
Reputation
Salesperson
A measure of how well a business has met its customers' expectations
Customer feedback
Customer loyalty
Customer satisfaction
Customer service
Evaluative or corrective information given by the customer to the salesperson
Customer loyalty
Customer satisfaction
Customer loyalty
Customer feedback
The customer's preference for a business; usually expressed in regular purchases from the business
Customer loyalty
Customer feedback
Customer satisfaction
Customer service
The people who buy goods and services
Prospect
Customers
Salesperson
Warranty
Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid
Credit
Sales
Profit
Warranty
A person's or business's good name; quality of character
Profit
Prospect
Repeat business
Reputation
Customers who continue to buy from a company, salesperson, etc.
Prospect
Repeat business
Reputation
Credit
The point in a sales presentation at which the customer makes a favorable buying decision
Sales close
Sales presentation
Advertising
Credit
