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WorksheetsUSNI KOMBIS 2023
Total questions: 25
Worksheet time: 13mins
Name
Class
Date
1.
What are the uses of effective communication in business? Except…
a)
To reduce productivity
b)
Overcoming or avoiding conflict
c)
Help develop the potential of each employee
d)
Build a conducive and professional work atmosphere
2.
State the important benefits of information technology in the field of big business
a)
The emergence of new business opportunities (E-business)
b)
Reduce production and operational costs
c)
Simplify the process of communication and monitoring of each employee
d)
All the answers are correct
3.
The following are the effectiveness of internal communication that can have an impact on many areas of business, except…
a)
Staff motivation – and thus labor productivity
b)
Number and quality of ideas generated by staff
c)
Speed of response to market changes
d)
Slow communication
4.
What factors do managers consider before deciding on a good communication method?
a)
The importance of written records that messages have been sent and received
b)
Disadvantages of staff input or two-way communication
c)
The amount of data to be communicated - the faster and less detailed the message, the more likely it is that verbal communication will be adequate
d)
Cost - electronic media often require low-cost resources, but once acquired, email is cost-effective
5.
Which of the following is a weakness in oral and written communication?
a)
The weakness of oral communication is that it is easily influenced by noise, while written communication is often difficult to read
b)
The weakness of oral communication is that it is easy to understand, while written communication is more structured
c)
The weakness of oral communication is that it can be asked quickly, while in written communication there is no direct response
d)
The weakness of oral communication is the absence of permanent accurate records, while written communication is easy to distribute
6.
Which of the following is a common reason why communication barriers often occur?
a)
Failure in one of the stages of the communication process
b)
Poor attitudes of either the sender or the receiver
c)
Physical reasons
d)
All answers are correct
7.
A form of communication by saying words orally and directly to the interlocutor, is called?
a)
Formal communication
b)
Written communication
c)
Verbal communication
d)
Visual Communication
8.
Communication that is carried out through writing carried out in correspondence activities by post, is referred to as?
a)
Formal communication
b)
Written communication
c)
Verbal communication
d)
Visual Communication
9.
The following are steps that managers should take to minimize the impact of communication barriers, except
a)
Make sure the message is clear and precise, but detailed enough
b)
Keep the communication channel as long as possible
c)
Ensure communication channels are clear for all involved
d)
Make sure the physical condition matches the message you want to hear or receive in other ways
10.
What are the common problems of horizontal communication?
a)
Don't spread gossip and rumors that can disturb and cause insecurity
b)
Prospects and goals of different departments may conflict
c)
The same department may be able to understand the culture, ways of working, goals, problems, or technical language of others
d)
All answers are correct
11.
So much information and so many messages received that the most important ones cannot be easily identified and acted upon quickly – most likely by electronic media, referred to as?
a)
Communication barriers
b)
Communication media
c)
Effective communication
d)
Information overload
12.
Exchange of information between people or groups, with feedback, referred to as
a)
Effective communication
b)
Communication barriers
c)
Communication media
d)
Information overload
13.
The following is what is meant by the meaning of communication media
a)
The methods used to communicate a message
b)
Exchange of information between people or groups
c)
Reasons why communication fails
d)
All the answers are correct
14.
Unofficial channels of communication that exist between informal groups in an organization, are called?
a)
Communication barriers
b)
Effective communication
c)
Informal communication
d)
Communication media
15.
The official channels and routes of communication used in an organization are called?
a)
Communication barriers
b)
Formal communication networks
c)
Informal communication
d)
Communication media
16.
What is meant by effective communication is communication....
a)
One way
b)
As a transaction
c)
Two-way direction
d)
Which can bring us to the goal of communication
17.
The way to collect facts and information is through….
a)
Get to know the problem and formulate the problem
b)
Problem solving approach
c)
Style for decision making
d)
Dialogue and consultation
18.
Ways to overcome obstacles and improve communication to be more effective are:
a)
The communication conveyed by the communicator to the communicant gets a positive response
b)
The communication delivered by the communicator is challenged by the communicant.
c)
Maintaining an open communication climate
d)
Communication conveyed by the communicator to the communicant
19.
A letter sent to another party asking for a resolution to a certain problem is called a letter....
a)
Order
b)
Special
c)
Regular claim
d)
Credit routine
20.
Through reading activities, from all the information we read, it turns out that we are only able to absorb as much as ….
a)
10% - 20%
b)
30% - 40 %
c)
50% - 60%
d)
70% - 80%
21.
All messages we send and receive for official purpose is
a)
External Communication
b)
Business communication
c)
Feedback
22.
Message decoding is done by..
a)
Buyer
b)
Receiver
c)
Sender
23.
When the communication flows high level to lower..
a)
Downward
b)
Horizontal
c)
Upward
24.
“Emotion” is one of the communication barriers which belongs to the...
a)
Physical Barrier
b)
Socio-Psychological Barrier
c)
Semantic Barrier
25.
When the people within the organization communicate with each other..
a)
Internal Communication
b)
External Communication
c)
Horizontal Communication
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