WorksheetsDoes Your Comp Strive for 5?
Total questions: 12
Worksheet time: 5mins
What is the first thing a customer pays attention to when touring a property?
The Staff
Curb Appeal
Lobby
Amenities
When you shopped the comp...
How would you describe their landscaping?
Lush and mature like ours
Needs water
How do we greet our customers?
(multiple answers!)
Fly out of your seat
Come from behind the desk
Smile and introduce yourself
Ask if they need to speak to the Manager
When you shopped the comp...
did the agent fly out of their seat to greet you?
Yes, like Superman
No, not at all
What is included in a Hanover Uniform?
(multiple answers!)
Nametag/ID Badge
Blazer for Maintenance Team
Black or white for Leasing Team
Blazer at all times for Leasing Team
When you shopped the comp...
were they dressed for success?
No, I couldn't even tell they worked there
Yes, but they didn't look as sharp as we do
What order do we tour?
Amenities
Model
Vacant
When opening a Show List vacant, what should you look for?
(multiple answers)
Microwave and stove clock correct
Lights all working and turned OFF
Thermostat set accordingly
All blinds FULLY opened
Clean and smells fresh
When you shopped the comp...
did they show you a vacant?
Yes, it was Hanover made ready
Yes, they shouldn't have shown it
They didn't show me a vacant
When you shopped the comp...
how was your tour?
(select all that apply)
Saw the amenities, model and vacant
The agent made me feel welcome and chatted openly
They feature/benefit sold me
The building and tour route looked great
None of these apply
What should we do to follow up with EVERY prospect?
Call within 72 hours
Call within 24-48 hours
Give them the RM email to ask additional questions
When you shopped the comp...
did you get a follow up?
Phone call within 24-48 hours
None of these apply because they didn't get any of my information
