WorksheetsFPL Tata - Sales Process
Total questions: 30
Worksheet time: 15mins
How many steps are there in Sales Process of Tata ?
5
6
7
8
What is the First Step in Sales Process ?
First Contact
Sales Initiation
Product Demo & Test Drive
Sales Closure
Booking & Follow Up to Delivery
What is the Second Step in Sales Process ?
First Contact
Sales Initiation
Product Demo & Test Drive
Sales Closure
Booking & Follow Up to Delivery
What is the Third Step in Sales Process ?
First Contact
Sales Initiation
Product Demo & Test Drive
Sales Closure
Booking & Follow Up to Delivery
What is the Fourth Step in Sales Process ?
First Contact
Sales Initiation
Product Demo & Test Drive
Sales Closure
Booking & Follow Up to Delivery
What is the Fifth Step in Sales Process ?
First Contact
Sales Initiation
Product Demo & Test Drive
Sales Closure
Booking & Follow Up to Delivery
What is the Sixth Step in Sales Process ?
First Contact
Value Added Services
Product Demo & Test Drive
Sales Closure
Delivery
What is the Seventh Step in Sales Process ?
First Contact
Value Added Services
Product Demo & Test Drive
Sales Closure
Post Delivery
What is the Eighth Step in Sales Process ?
First Contact
Value Added Services
Supporting Processes
Sales Closure
Post Delivery
A _______ is an opportunity to create a sale and a loyal customers ?
Test Drive Vehicle
Sales Consultant
Hostess
Prospect
Service Advisor
Tata Motors categorizes how many types of enquiries ?
3 Types
4 Types
5 Types
2 Types
What are the enquiry sources ?
1. Natural Leads
2. Digital / External Leads
3. Generated Leads
Web Booking
Cold Calling
Reference
1. Cloud Leads
2. Paper / Advertisement Leads
3. Service Leads
All of the Above
What is ATL ?
Attempt to Locate
Above the Line
Automated Tape Library
Advanced Technology Library
What is BTL ?
Battle the Line
Below the Line
Board to Locate
All of the Above
Customer expects _____________ that indicates interest in serving ?
Response
Professional & Friendly response
Social Relationship & response
Test Drive
What is SPOC ?
Sales Process Operating Consultant
Single Point of Contact
Sales Product & Operating Chips
Sales Productivity of Consultant
In how many rings any one has to answer customer calls ?
1 st Ring
2 Rings
3 Rings
4 Rings
In _____types all the Leads are categorized ?
2 Types
3 Types
4 Types
5 Types
_________ Leads are considered within 30 Days ?
Hot
Warm
Cold
None of the Above
_________ Leads are considered within 30 - 60 Days ?
Hot
Warm
Cold
None of the Above
_________ Leads are considered After 60 Days ?
Hot
Warm
Cold
None of the Above
Customer Advisor should contact the customer with in ______ minutes ?
10
15
20
30
60
Enact the ______ foot rule whereby all employees personally acknowledge with customers ?
5
6
10
15
Provide an enthusiastic welcome & Introduce within ______ Seconds ?
5
30
60
180
What would be the product demonstration time ?
15 Minutes
30 Minutes
20 Minutes
45 Minutes
360* walk around by starting the demo process from _______ Side ?
Front
Side
Driver
Where ever the customer stands
Rear
Highlight the features of the product by following the demo sequence using ______ ?
Test Drive
FAB
Configurator
FABE
By when CA has to complete all the follow ups in a day ?
By 12 Pm
By 2 Pm
By 4 Pm
By 6 Pm
If the Lead is Hot / Warm and there is no response then when should be the next follow up ?
next day at a different time
Same day at a different time
3 rd day at a lunch time
5th day at the same time
If the Lead is Cold and there is no response then when should be the next follow up ?
next day at a different time
Same day at a different time
Less than 3 days at a different time
5th day at the same time
