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WorksheetsFO Midterm Exam
Total questions: 35
Worksheet time: 22mins
This is the nerve center of the hotel. Type your answer in CAPITAL LETTERS.
(a)
A front office personnel should always wear a smile.
True
False
Wearing provocative outfits are allowed as a guest service officer.
True
False
The following are the reasons why do guests complain, except:
when expectations were not met
when guests do not receive what they thought they should receive
when guests exceed their expectations
when guests receive a wrong order for room service.
The following are tips for dealing with complaints, except:
try to remain calm
complaints should always resolved quickly
staff should be trained to deal with complaints
no provided records of customer complaints
This type of reservation system determines availability by using manual charts, calendars, booking sheets, or room racks. Type your answer in CAPITAL LETTERS.
(a)
One of the disadvantages of a computerized system is that it needs to manually check the accuracy of information.
True
False
A person who travels for the sole purpose of conducting business. Type your answer in CAPITAL LETTERS.
(a)
A selling process where you start at the lowest price and then sell up to the next level to meet the customer's needs. Type your answer in CAPITAL LETTERS
(a)
A selling technique that involves selling the products by offering alternatives. Type your answer in CAPITAL LETTERS.
(a)
The following are the different ways of writing a date, except:
16th June 2023
16/06/2023
16/06/23
06,16,23
Communication and (a) are the most important functions of the front desk operation. Type your answer in CAPITAL LETTERS.
Night shift hours
9:00 pm - 5:00 am
10:00 pm - 6:00 am
11:00 pm - 7:00 am
12:00 mn - 8:00 am
A guest should be greeted within (a) seconds upon entering the hotel.
The hotel should provide 24/6 customer service.
True
False
Phonetic Alphabet: S = (a)
Type your answer in CAPITAL LETTERS.
Phonetic Alphabet: Y = (a)
Type your answer in CAPITAL LETTERS.
Phonetic Alphabet: F = (a)
Type your answer in CAPITAL LETTERS.
Phonetic Alphabet: Q = (a)
Type your answer in CAPITAL LETTERS.
Phonetic Alphabet: W = (a)
Type your answer in CAPITAL LETTERS.
Sixteen hundred hours in time.
4 pm
4 am
1600 hrs
0400 hrs
Zero seven hundred hours in time.
7 pm
7 am
1900 hrs
0700 hrs
10 pm in written
Twenty two hundred hours
Ten hundred hours
2200 hrs
1000 hrs
Zero three hundred hours in time.
3 pm
3 am
1300 hrs
0300 hrs
ETA means (a)
Type your answer in CAPITAL LETTERS
A type of guarantee that often require by hotels in order to hold a reservation. Type your answer in CAPITAL LETTERS.
(a)
In the absence of any other form of guarantee, the hotel promises to hold the reservation until what time?
2 pm
4 pm
6 pm
8 pm
A negotiated rate for a group reservation is called (a) .
Type your answer in CAPITAL LETTERS.
MOP means (a) .
Type your answer in CAPITAL LETTERS.
For group reservations, the estimated number of rooms that will be required is called (a) .
Type your answer in CAPITAL LETTERS.
A type of cheque that is considered a safe method of payment provided they are signed in front of the staff member.
Type your answer in CAPITAL LETTERS.
(a)
A filing method that means the documents are filed according to a number.
Type your answer in CAPITAL LETTERS.
(a)
A filing method that means documents are filed according to location.
Type your answer in CAPITAL LETTERS.
(a)
ETD means (a)
Type your answer in CAPITAL LETTERS
A type of cheque that is good as cash.
Type your answer in CAPITAL LETTERS.
(a)
