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WorksheetsAnalytics: Advance Part 1
Total questions: 10
Worksheet time: 5mins
What is Metrics?
Compilations of reports
Report where you can use all the information and make it a chart
All quantitative information (related to numbers)
All qualitative information
What is Dashboard?
Compilation of drive link
Compilation of reports
Compilation of dataset
Compilation of excel
What is the definition of End-user update metric?
Number of ticket updated by end-user
Number of ticket updated by buyer
Number of ticket updated by merchant
Number of ticket updated by agent
What is the definition of Organization ID attribute?
ID given by zendesk for each agent
ID given by zendesk for each customer
ID given by zendesk for each merchant
ID given by zendesk for each organization
What is the step to create standard calculated metric?
Select widget visualization type > standard calculated metric
Select widget calculation > standard calculated metric
Select widget visualization chart configuration > standard calculated metric
Select widget result manipulation > standard calculated metric
How many type of calculated metrics available on Zendesk?
1 type
2 types
3 types
4 types
If you want to create custom attributes into specific order, which type you should choose?
Group
Set
Ordered Set
Renamed Set
Based on the image above, which types of custom attributes you will see this configuration?
Group
Set
Ordered Set
Renamed Set
Which data type that contain letter and special characters?
string
tier
number
distance
Which data type that show something true or false?
bin
tier
strin
yesno
