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WorksheetsBSHM 2 - MICRO PERPECTIVE OF TOURISM & HOSPITALITY
Total questions: 162
Worksheet time: 1hrs 22mins
Tourism is derived from Hebrew word torah, what is the meaning of torah?
(a)
The 2 forms of tourism
Travel for pleasure
Travel for Buisiness
Travel for adventure
Travel for religiuos
The largest flower that seen in the Antique, Philippines and also in other countries like in Malaysia and Indonesia
(a)
During Elizabethan Period, crusaders and pilgrims were the only ones who traveled?
True
False
List of tourism products
accommodation
attractions
beach
transportation
food and beverages
A type of tourist includes holidays, sports and cultural tourism and visiting friends.
religious tourist
leisure and recreation tourist
adventure tourist
Inbound Tourist
Travel derived from the word?
(a)
In time of Renaissance, who are the only can completed the education which lasted for three years
noblemen
pilgrims
gentlemen
Kings
The term "spa" is derived from the Waloon word "espa" meaning is?
mineral
healthy
fountain
mountain
In the 19th century there are two developed, what are they?
Introduce new large hotel and restaurant
development of steam power and railway
the road discoveries and became to asphalt
launching of airbus
The first and most famous organized in travel?
(a)
In 20th century airbus type new introduction was introduced, what is the name of that airbus plane?
Boeing 707
Boeing 107
Beijing 707
Beijing 107
After world war 1, forms of travel began to change, due to the introduction of the?
railway system
airbus
ship
motor car
Who invented the airplane?
(a)
How many passengers that was Cook on his first excursion train trip?
30 passengers
40 passengers
50 passengers
60 passengers
During the Renaissance and Elizabethan Eras, 'spas' sought by young men as of what?
part in education
pleasure-seeking and social life
as fountain of youth
remedy for their illness
Which is the tagline of Philippine Tourism used today?
(a)
On what century became popular the travel for education?
(a)
The early Phoenicians toured the Mediterranean as of what?
(a)
Travel and exploration are basic to human nature?
True
False
Known as the act of travelling to a different location, for either business or pleasure purposes.
Tour
Travel
Tourism
Tourist
It refers to the relationship between guest and the host or the practice or act of being hospitable.
Tourism Industry
Hospitality Industry
F&B Industry
MICE Industry
The symbol used in Hospitality.
Plays a significant and crucial role in the entire process of developing and promoting tourism in the country or at a destination.
Any activity that people do for rest, relaxation, and enjoyment.
A person who spend at least one night in the country visited but less than one year.
Excursionist
Foreigner
Tourist
Traveler
Persons traveling in a period of less than 24 hours.
Tourists
Excursionists
Travelers
Visitors
Festival
Gastronomy
Fairs
Recreation
Monument
Museum
Religion
Historical Site
MICE stands for?
Meetings, Industry, Conventions, Expositions
Meetings, Industry, Conventions, Exhibitions
Meetings, Incentive Travel, Conventions, Expositions
Meetings, Incentive Travel, Conventions, Exhibitions
Which of the following functions is included in the rooms division of a hotel?
Reservations
Administration
Sales
Maintenance
In which of the following areas of a hotel are guests registered, assigned rooms and checked out?
Concierge
Front Office
Room service
Reservations
) In the travel and tourism industry, customer’s perceptions of value and worth are often associated with ......
Price
Profit
Place
Promotion
Which of the following is NOT a service in the hospitality industry?
Hotels
Flights
Restaurants
Garment
When a guest asking for a recommendation, employees should:
Recommend the option that is least expensive.
Recommend properly facilities, services, and activities before recommending those of outside business.
Avoid recommending several and facilities.
Permission from manager.
If a guest tells you in person about something they have lost, you should:
Accept responsibility for the lost.
Ask the guest to fill up lost & found slip immediately.
If all purpose, escort the guest to the lost & found dept.
Call the security to find-out the lost item.
Which of the following security rule apply to all employees?
A. Printed material containing guest information should be kept in a secure location.
B. Never announce a guest’s name with the room number loud enough for other to hear.
Both A and B of the above rules apply to all employees.
a. Not allowed to bring personal item to work place.
Which of the following required by the OHS?
MSDS for hazardous substances used in the workplace.
Never employee higher percentage of female than male as per OHS.
A training program covers key control procedures.
Hiring quotas for minority job applicants.
Phone call should be answered within how many rings?
2
3
4
5
What should you do if a guest approaches while you are filing paperwork?
Ask the guest to wait until you are available.
Ask a coworker to help the guest.
Stop filing and assist the guest.
Assist the guest after you have finished filing.
SOCIETY is the science of society, social institutions, and social relationships.
TRUE
TREU
FALSE
FASLE
One of the negative impact of tourism is the Introduction of undesirable activities such as gambling
TRUE
TREU
FALSE
FASLE
Meeting the needs of guests with kindness and goodwill.
hospitality
host
recreation
franchise
A place to sleep for one or more nights.
chain
brand
lodging
travel package
Any activity that people do for rest, relaxation, and enjoyment.
franchise
hospitality
recreation
independent business
Businesses that physically move travelers from one place to another.
travel package
travel industry
lodging
tourism
Business that is not connected legally or by contract to any other business.
independent business
franchise
Business that has more than one establishment under the same name and the same ownership.
chain
independent business
Businesses that provide overnight accommodations.
franchise
professional association
travel
lodging property
A name, logo, tagline, or any combination of these that distinguishes a product from its competitors.
brand
host
The right to do business using the brand and products of another business.
host
franchise
brand
ethics
The recreation industry consists of rental cars, buses, trains, airplanes, ships, and travel agents.
True
False
The hospitality industry has a tremendous impact on the economy by ____.
allowing professional associations to organize and direct employees
creating complex options for businesses
encouraging employees to meet customer needs
providing jobs for millions of people
All of the following are examples of the foodservice industry except a ____.
grocery store deli that makes sandwiches
school cafeteria
roadside rest stop that includes vending machines
travel agency
Which of the following words means the same as lodging and may be used to mean a place to sleep?
Accommodation
Bed-and-breakfast
Campground
Lodging industry
Businesses in the ____ industry include travel agencies, cruise companies, and meeting and convention planners.
lodging
recreation
tourism
travel
Which of the following is a major reason all segments of the hospitality industry must work together?
To give chains and franchises equal opportunity.
To ensure that both single- and multiunit businesses are involved.
To successfully meet customer needs.
To provide customers with minimum comforts and impressions.
Examples of multiunit businesses are ____.
chains and franchises
chains and single-unit businesses
franchises and independent businesses
franchises and single-unit businesses
A career and technical student organization (CTSO) such as FCCLA or DECA gives students the opportunity to ____.
develop a code of ethics for professional practice
develop interpersonal, leadership, career, and technical skills
improve the profession and industry
monitor legislation that impacts the hospitality industry
Which of the following is the major purpose of a professional association?
To promote travel and tourism nationally and globally.
To find locations for professional schools.
To train people in hospitality and tourism.
To improve individuals, the profession, and the industry.
A code of ethics is a ____.
chance to influence governmental agencies
method of networking
provision of information about the industry to the general public
statement of proper, professional behavior
Organization for students with an interest in a career area, such as hospitality or business.
career and technical student organization (CTSO)
franchise fee
travel package
franchise agreement
It defined as a particular activities selected by choice and was undertaken the outside of the home environment.
Hospitality
Tourism
Hospitality and tourism
Travelling
It is the difference between the local travelling withins a person's home community
Length of stay
Distance
Tourist
Residence of the traveler
It is the geographical unit where the tourist visits and stay the success of a tourist destination
Tourist product
Tourist destination
Attractions
Independent tour
What do you called to the accommodation that has a housekeeping to clean your hotel or where you stay
Service accommodations
Non service accomodations
Hotels
Motels
Where do the tourist usually stay for a vacation
Hotels
Motels
Inn
apartment
What do you call when you see any buildings surrounds you
Superstructure
Infrastructure
Malls
Investments
What do you call about the landforms, mountains and falls that you see
nature
Scenery
Man made
Natural resources
Matt is the curator at a large national museum. He researches and catalogs new art pieces that are submitted to the museum. What education might have been necessary for Matt to attain this position?
high school diploma
associate degree in performing arts
bachelor's degree in art history
doctorate in computer sciences
Randall is the general manager for a company that rents surf equipment, including scuba gear, snorkeling masks, and paddleboards. Randall's job belongs in the _____ pathway of the Hospitality and Tourism cluster.
Lodging
Travel and Tourism
Recreation, Amusements, and Attractions
Restaurant and Food/Beverage Services
Ona went to school to learn how to decorate beautiful wedding cakes. Now she decorates cakes for events all over the country. Ona's career belongs in the _____ pathway of the Hospitality and Tourism cluster.
Lodging
Travel and Tourism
Recreation, Amusements, and Attractions
Restaurant and Food/Beverage Services
Steve is a general maintenance person for a small hotel chain. He is called when a guest is having difficulty with their air conditioner or television. The pathway of the Hospitality and Tourism cluster that Steve works in is:
Lodging.
Travel and Tourism.
Recreation, Amusements, and Attractions.
Restaurant and Food/Beverage Services.
Caleb is a bus driver who takes passengers through scenic mountains and points out the various rock formations along the way. Caleb works in the _____ pathway of the Hospitality and Tourism cluster.
Lodging
Travel and Tourism
Recreation, Amusements, and Attractions
Restaurant and Food/Beverage Services
Kiara is a hostess at a fine French restaurant. She helps people make reservations and escorts them to their table when they arrive. The Hospitality and Tourism pathway that Kiara works in is:
Lodging.
Travel and Tourism.
Recreation, Amusements, and Attractions.
Restaurant and Food/Beverage Services.
Naomi is a wildlife resource officer at a local preserve. She takes students on hikes into the preserve and teaches them about the wildlife that is found there. What quality might be beneficial to Naomi in her career?
Naomi is great with computers.
Naomi loves to be outdoors.
Naomi is artistic and loves to paint.
Naomi is good at math calculations.
Veronica is a travel agent for a large website. She helps people book their flights, hotels, and car rentals, as well as any tours they may want to take on their vacation. What skill might be useful to Veronica in her career?
Veronica is artistic and enjoys painting.
Veronica is an excellent photographer.
Veronica studied graphic design in college.
Veronica is great with computers.
Benjamin has a degree in ecology and is passionate about conservation. What company might be interested in hiring Benjamin?
an eco-tour company looking for a guide
a bakery that specializes in donuts
a hotel chain in need of an advertisement executive
an amusement park looking for a security officer
Carla is an event coordinator who organizes large trade shows. What education might Carla have needed to prepare her for her career?
associate degree in food science
bachelor's degree in hospitality service
master's degree in elementary education
doctorate in veterinary sciences
Olivia is a ski instructor for a popular ski resort. What might be one task that Olivia performs as part of her job?
advertising the ski resort's winter specials
writing paychecks for the other instructors
performing maintenance on the ski lifts
teaching a group of young skiers how to properly stop
Chelsea's goal is to someday have her own restaurant. Taking cooking classes in high school would help prepare Chelsea for her future career.
True
Falise
At a resort, the housekeeper and the concierge may have different levels of education and perform different tasks in their lines of work, but they both still work in the Lodging pathway of the Hospitality and Tourism cluster.
True
False
This form of tourism involves residents of a given country traveling only within that country.
Health and Wellness Tourism
Adventure Tourism
Domestic Tourism
Mass Tourism
Leisure Tourism
It is the most popular form of tourism as it is the cheapest way to go on a vacation and is often sold as a package deal.
Health and Wellness Tourism
Adventure Tourism
Domestic Tourism
Mass Tourism
Leisure Tourism
This form of tourism aims to maintain or restore the health and well-being of the traveler through physical and psychological activities.
Health and Wellness Tourism
Adventure Tourism
Domestic Tourism
Mass Tourism
Leisure Tourism
This form of tourism involves a certain degree of physical activity while engaging with nature.
Health and Wellness Tourism
Adventure Tourism
Domestic Tourism
Mass Tourism
Leisure Tourism
This other form of tourism is for the tourists who often travel to experience a change of environment, enjoy good sceneries, learn or try new exciting things, or just about anything to unwind.
Health and Wellness Tourism
Adventure Tourism
Domestic Tourism
Mass Tourism
Leisure Tourism
Which of the following is not considered as travel constraints?
Lack of money
Family Commitments
Fears of travel
None of the above
Which of the following is not considered as tourist motivations?
The need for escape
Sports
Personal Values
Money
What motivation integrate a person’s behavior and influences his decisions for traveling?
Internal Factor
External Factor
Both A and B
None of the above
Which of the following pertains to the desire to meet other people, visit friends or relatives, escape from routine, from family and neighbors?
Interpersonal motivators
Cultural motivators
Physical motivators
Status & Prestige motivators
Which of the following includes the desire to know about other countries? Their music, art, folklore, dances, paintings.
Interpersonal motivators
Cultural motivators
Physical motivators
Status & Prestige motivators
Which of the following includes those related to physical rest, sports participation, beach recreation, relaxing entertainment, and other motivations directly connected with health?
Interpersonal motivators
Cultural motivators
Physical motivators
Status & Prestige motivators
What motivator concerns ego needs and personal development? Included in this group are trips related to business, conventions, study, and pursuit of hobbies and education.
Interpersonal motivators
Cultural motivators
Physical motivators
Status & Prestige motivators
Which of the following is not included in the social needs of Maslow's Hierarchy?
Love
Self-respect
Affection
Giving and receiving
Which of the following is not included in the Self-Esteem of Maslow Hierarchy?
Safety and security
Self-Respect
Esteem for others
None of the above
Which of the following has the desire to meet other people, visit friends and relatives?
Status and Prestige Travelers
Business Travelers
Interpersonal Motivators
Incentive Travelers
What kind of traveler whose trips are shouldered by the company?
Incentive Travelers
Business Travelers
Family Travelers
Pleasure Travelers
Which of the following is the best meaning for aesthetics?
Acquiring knowledge
Desires
Appreciation of Beauty
Development
What is the best definition for travel?
It means to satisfy a need and want.
It means the movement of people between distant geographical locations.
Both statements are correct
None of the above
The place or destination of travel affects the tourism business to a great extent.
The economy of the country
Historical/cultural importance
Research Importance
Religious Importance
When a country is undergoing economic turbulence and when people are facing unemployment issues, tourism is affected adversely.
Technology
Research importance
The economy of the country
Religious importance
Tourism is in its best form when the destination boasts of a conducive climate.
Environment at destination
Research importance
Research importance
Religious importance
Bea is going to her family reunion this Saturday. What motivates her to travel?
Physical Motivator
Cultural Motivator
Interpersonal Motivator
Status and Prestige Motivator
Your mother made a reservation at a famous spa in Manila. What is her motivation to travel?
Physical Motivator
Cultural Motivator
Interpersonal Motivator
Status and Prestige Motivator
Thomas wants to learn about the culture of the Aetas. What is his motivation to travel?
Physical Motivator
Cultural Motivator
Interpersonal Motivator
Status and Prestige Motivator
Diane has a business conference in Hong Kong. What motivates her to travel?
Physical Motivator
Cultural Motivator
Interpersonal Motivator
Status and Prestige Motivator
Cultural Motivators include the desire to know about other countries their music, art, folklore, dances, paintings, and religion.
True
False
Status and Prestige motivators are trips related to business conventions, study, and pursuit of hobbies and education.
True
False
Interpersonal Motivators include those related to physical rest, sports participation, beach recreation, relaxing entertainment, and other motivations directly connected with health.
True
False
Physical Motivators pertain to the desire to meet other people, visit friends or relatives, escape from routine, from family, and neighbors.
True
False
Tourists do not go on vacations just to relax and have fun, to experience another culture, or to educate themselves and their children.
True
False
Lack of money is the major travel constraint. Less money means less travel.
True
False
Lack of security in public places, hotels, and travel centers causes people to prefer to remain in the security of their neighborhood and home.
True
False
Some people do not want to travel because of fears of travel.
True
False
Airline Group and Arrangements is the most significant development in group travel.
True
False
Individual Mass Tourist is the least adventurous. He buys a package tour in which the itinerary of his trip is fixed in advance and his stops are well prepared and guided. He seldom makes decisions for himself. He prefers a familiar environment rather than a new environment.
True
False
Organized Mass Tourist is similar to the organized mass tourist, except that the individual mass tourist has a certain degree of control over his time and itinerary and is not bound to a group.
True
False
The Drifter is a type of tourist who arranges his trip by himself and looks for comfortable accommodations and reliable means of transportation. He tries to associate with the people he visits and to speak their language.
True
False
The Explorer goes the farthest away from the accustomed ways of life of his own country. He is almost totally immersed in his host culture. He tries to live the way the people he visits live and to share their shelter, food, and habits.
True
False
Interpersonal Motivators have the desire to meet other people, visit friends and relatives.
True
False
Midcentrics are those individuals who are in the midrange between allocentric and psychometrics.
True
False
Young Adults are individuals who are 50 years of age and over who have the money, time, and the desire to travel extensively.
True
False
Psychocentrics are travelers who are not adventurous.
True
False
Club Mediterranee is the most popular travel club which originated in Western Europe and then spread to North America and other areas of the world.
True
False
Self-Actualization means appreciation of beauty.
True
False
Aesthetics means personal self-fulfillment.
True
False
Explain the PUSH/PULL Factor Model. 10 POINTS. PLEASE DO NOT ENTER, TO AVOID SKIPPING THIS QUESTION.
It is a major source of enjoyment and satisfaction to tourists.
Music
Arts
History
I am the set of attitudes, values, and beliefs that are shared by a society. What am I?
Tourism
Culture
Religion
It includes all aspects of travel in which people learn about each other's way of life..
Cultural Tourism
Cultural Heritage
Culture Shock
It is also referred to as gifts or souvenirs.
Religion
Handicraft
Art
What particular factor is that a country reveals its cultural heritage.
Education
Government
History
Knowledge of the culture of a country is not necessarily important as it is their own culture.
TRUE
FALSE
Lack of understanding and inability to communicate might result to culture shock.
TRUE
FALSE
The literary achievements of a country form an important part of travel motivation.
TRUE
FALSE
The car rental business is a world-wide industry,
True
False
Tourism is a service. It is an intangible experience.
TRUE
FALSE
The concept of the product life cycle is useful to the markets as an additional guide on what strategies should be used in choosing, attracting and serving target markets.
TRUE
FALSE
Price is the result of supply and demand.
TRUE
FALSE
Good promotion is good communication.
TRUE
FALSE
Tourism Promotion means stimulating sales through the dissemination of information.
TRUE
FALSE
The communication system is made up of the sender, receiver, and a message.
TRUE
FALSE
Persuasive promotion putting promotional efforts in devising persuasive messages and sending them through several channels.
TRUE
FALSE
Reminder promotion keeping the services/product in the public’s mind.
TRUE
FALSE
Promotion mix is the tool that conveys the message to the customers.
TRUE
FALSE
Tourism is composed of several components such as transportation, lodging, food and beverage, attractions, activities and the like.
TRUE
FALSE
Tourism product is that travel intermediaries are a necessity.
TRUE
FALSE
Tourism is that the demand is highly elastic, seasonal in character and subject to change in taste and fashion.
TRUE
FALSE
Destinations use geographically based studies to identify primary, secondary and in some cases, tertiary markets.
TRUE
FALSE
A type of tourist includes holidays, sports and cultural tourism and visiting friends.
religious tourist
leisure and recreation tourist
adventure tourist
Inbound Tourist
The term "spa" is derived from the Waloon word "espa" meaning is?
mineral
healthy
fountain
mountain
