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WorksheetsS | M03 Pre-exam
Total questions: 25
Worksheet time: 25mins
Name
Class
Date
1.
What plays an important role in the overall fairness of the performance evaluation system?
a)
Good documentation
b)
Goal setting
c)
Employee’s self-assessment
d)
Performance appraisal errors
2.
Which of the following is the most important reason to train managers on performance management processes?
a)
Increase effectiveness of HR
b)
Manage risk exposure
c)
Support organizational goals
d)
Prevent attrition
3.
What is the best approach to create a positive Return On Investment (ROI) for a training plan?
a)
Increase the training budget until productivity goals are met
b)
Change the current key performance indicators
c)
Establish a learning effectiveness measurement approach
d)
Implement the balance scorecard methodology
4.
In the measurement of job performance, the use of descriptive words such as "above average, average and below average" on a rating scale is called a
a)
standard rating scale.
b)
benchmark rating scale.
c)
performance rating scale.
d)
behaviorally anchored rating scale.
5.
In order to attract and retain talented employees, managers will need to:
a)
delegate development responsibilities to HR.
b)
identify development opportunities for their staff
c)
work closely with the internal recruitment team.
d)
create new positions to engage the people they manage.
6.
Effective succession planning systems are integrated with an organization's:
a)
recruitment and retention plans.
b)
mission statement.
c)
compensation and benefit programs.
d)
performance management process.
7.
Volunteering, networking, and expanding business knowledge are ways to:
a)
develop professionally.
b)
hire successfully.
c)
get leadership experience.
d)
give back to the community.
8.
What is the most common mistake in succession planning?
a)
Focusing only on top management
b)
Looking only internally for candidates
c)
Communicating processes only to supervisors
d)
Relying only on performance evaluations
9.
Which of the following is the most important solution to address lack of trust in the knowledge transfer process?
a)
Encouraging innovation
b)
Improving communication
c)
Increasing rewards
d)
Implementing job rotations
10.
A company is struggling with hiring new employees due to a tight labor market. How does this impact the company's talent development plan?
a)
Other companies do a better job of attracting and developing their employees.
b)
Talent management is likely to become a key source as a competitive advantage
c)
The responsibility for talent development must shift from the corporation to the individual.
d)
The job requirements have become more complex over time but the level of candidates' proficiency has not improved much.
11.
A trainee learning carpentry or plumbing who learns by working alongside a skilled crafts worker is called
a)
journeyman.
b)
an apprentice.
c)
a novice.
d)
a blue-collar assistant.
12.
An important advantage of on-the-job training is that it
a)
allows employees to learn at their own rate without any pressure to produce.
b)
provides immediate transfer of training.
c)
reduces the costs of supervision.
d)
provides for greater group interaction.
13.
The first step in designing a training program is to
a)
translate the training needs into behavioral objectives.
b)
determine whether the training will take place on- or off-site.
c)
identify how the training will be evaluated.
d)
estimate the amount of time needed for the training.
14.
The first step of the systems model of training is to
a)
pretest trainees
b)
develop criteria
c)
conduct training
d)
assess training needs
15.
The BEST method for conducting a training needs analysis when data needs to be obtained from a large number of employees is
a)
interviews.
b)
observations.
c)
questionnaires.
d)
focus groups.
16.
What is the MAIN drawback of overcoming resistance to change through a strategy of education and communication?
a)
Too expensive
b)
Can be very time consuming
c)
Tends to breed suspicion
d)
Tends to be resented by union leaders
17.
________ is not a valid criticism to lecture as a training method.
a)
It provides no practice
b)
Only a small amount of information can be transmitted
c)
It doesn’t allow active participation
d)
It provides no feedback to learner
18.
The MAJOR benefit of using a computer simulation such as a business game in a training program is that
a)
It produces higher ratings of the training program since business games are fun.
b)
It allows participants to examine the long-term consequences of their decisions.
c)
It creates a learning environment that is real rather than artificial.
d)
It allows participants to invest small sums with the potential of earning a reasonable profit.
19.
If evaluators compare the company's absenteeism and turnover rates from before and after a training program, which type of criteria are the evaluators using?
a)
behaviors
b)
results
c)
reactions
d)
learning
20.
The four criteria proposed for evaluating training programs include reactions, learning, results, and
a)
motivation.
b)
attitudes.
c)
behavior.
d)
feedback.
21.
The BEST reason for presenting a training program is because
a)
it has been highly advertised.
b)
competitors are using the training.
c)
it contributes to the organization's goals and objectives.
d)
of concern about federal agency pressure.
22.
A major benefit of off-the-job training is that
a)
it is generally less expensive
b)
it provides immediate transfer of training
c)
employees produce while they learn
d)
job-related distractions are minimized
23.
Which of the following is usually the main role of employees during contributions appraisals?
a)
to defend their work performance
b)
to sit quietly and listen to their supervisors
c)
to complete skills and interest inventories
d)
to set goals and plans for the future
24.
The BEST strategy for reducing the problems of transfer of training is
a)
to have the trainee develop an action plan for implementing the new learning.
b)
to have the trainee practice the learning longer in each training session.
c)
to provide more immediate feedback during the training period.
d)
to lengthen the training time over additional training periods.
25.
What is a characteristic of an adult learner?
a)
Directed by others
b)
Resistant to change
c)
Inflexible
d)
Focus on “real-world” issues
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