The five (5) normal and expectable stress reactions include:

Any premeditated, politically motivates attack against information, computer systems, computer programs, and data which results in violence against non-combatant targets by sub-national groups or clandestine agents (hacking):

Civil liability is the potential for responsibility of payment to an aggrieved party due to the violation of a civil law.

A group of responders trained to deal with unusually dangerous or violent situations and having special weapons more powerful than standard issue.

What is the name of the incident time that will be initiated by the PST to prompt the incident commander to respond with a status update?

The ANI/ALI provides the 911 call taker with a cell phone number and the closest tower available

The Amber Alert contains critical information about:

APCO is an acronym for:

Any silent open line must be considered a TDD/TTY call until proven otherwise.

A division of a law enforcement agency that investigates citizen complaints of police misconduct, and handles internal disciplinary matters is:

When incoming phone calls are automatically presented to PSTs according to availability and the length of time which has elapsed since their last phone call.

An inference is something that is known to exist or has happened. It can be verified and proven.

The technology that allows the PST to see a 911 caller's approximate location on an electronic map:

SIgnals, codes, and other terminology provide ways of classifying incidents. The PST must pay close attention to the actual complaint in order to classify the incident correctly.S

CJIS is an acronym for:

CYMBALS is commonly used to obtain subject description.

K9, dive teams and SWAT are resources used in:

The terrible ten of public safety includes:

Reading the call notes prior to dispatching and relaying the information in a logical order wilt assist in the timely dispatching of resources.

In 1981, California recognized the "voices behind the headset", by declaring the first:

An incident where the number and severity of causalities exceeds the capability of the responder's initial resources is known as a:

Be on the lookout (BOLO) and attempt to locate (ATL) are terms used to establish, maintain, and/or broadcast a description of persons or property of interest.

911 calls transferred from a primary PSAP are received by a:

NCIC is an acronym for

The acronym for intoxication from ethyl alcohol is ETOH.

PSTs are required to make proper notifications during significant events. Failure to make proper notifications can result in:

When obtaining information, the most vital information should be obtained first. What is considered the most vital information?

Air Rescue Transport Unit is a licensed aeronautical transport unit used for the purpose of transporting only medically ill patients.

All PST certifications expire, every odd year on:

Which federal agency provides a coordinated response to a disaster when local and state resources are overwhelmed?

Elevator malfunctions are considered a fire incident type.

Verbal communication skills include:

Recycling centers are not considered a hazardous material disposal site.

The comprehensive program that includes assistance to individual states in developing programs that would lead to the establishment of predetermined and preselected teams of trained Individuals who can be mobilized quickly and deployed to assist communications centers during disasters is known as:

Many fire incidents require as additional law enforcement and EMS response.

A method which provides PSTs and supervisors the opportunity to regularly monitor work performance and take corrective action in the form of training:

An incorrect response can result if the PST makes improper inferences and assumptions while attempting to gather facts.

A non-emergency is described as:

Natural disasters are caused by one or more, deliberate or negligent actions of a person. Examples include plane crashes, train derailments, nuclear accidents, rioting, mass shootings, and major automobile crashe

Off-road truck is a four-wheel drive vehicle that is capable of responding to off-road incidents

A feeling of deep sympathy and sorrows for another who is stricken by misfortune accompanied by a strong desire to alleviate the suffering.

TTY is an acronym for:

The Public Information Officer's (PIO) primary responsibility is to bridge information between the agency and the public.

The primary role of the call taker is:

Withdrawal and changes in eating are cognitive reactions to stress,

Which one of the following stress reactions is an example of emotional stress?

PSTs are not responsible for requesting wreckers or utility services.

The Wireless Communications and Public Safety Act (911 ACT) established 911 as the national emergency phone number in:

The mental process of selecting a course of action from two or more possible alternatives is referred to as:

RITS is a component of CISM.

A response matrix which determines the number and type of units that will respond:

Verbiage such as, in-progress, just occurred and delayed/past event are essential in determining incident prioritization

A base station is:

Project 25 (P25): P25 radio protocols include built-in methods to access mutual aid. P25 called for a 700 MHz frequency to be built in to modem radios so that agencies can communicate regardless of the frequency they use for internal radio traffic,

Left side of a structure as established by incident command:

PSTs are qualified to give legal advice.

CALEA is an acronym for:

Hyperthermia is a state of abnormally low internal body temperature.

An urgent message which takes precedence over routine radio traffic, which may involve the use

of alert tones:

Trailers that contain multiple methods of communication equipment to be used in the field; radio, FIN, VoIP, satellite, cellular/ and more:

Natural

disasters can be classified a mass-casualty incident.

Writ of bodily attachment is a warrant issued as a result of criminal contempt.

Internationally recognized distress signa

In

2016, how many law enforcement officer line of duty deaths occurred in the United States:

Anticipating responder's needs is a top priority for the PST.

Which component is not part of the communication cycle?

In 2006, the U.S. Supreme Court ruled that 911 calls could be used as evidence if the victim was not present in court to testify on their behalf.

An audible alarm which notifies other firefighters when a team member becomes motionless:

SCOTUS is an acronym for Supreme Court of the United States.

HIPAA does not prevent PSTs from relaying information to responding units.

Field units must avoid secondary contamination:

Improperly logging information could result in violations of user agreements, civil lawsuits, fines, and licensure revocations.

Complete cessation of breathing:

Over-modulating cuts off the beginning and end of a radio transmission.

Syncope is also known as:

Under control is a status called by incident command when the situation is no longer escalating.

Public Records Law is also known as:

TERT teams were deployed to Louisiana after Hurricane Katrina.

Command is the only position which must always be staffed.

Florida's central database for tracking crime-related data.

Effective communication is essential to understanding the message has been received and understood. Public safety agencies may utilize the phonetic alphabet when interacting with field personnel and the public to ensure understanding.

E911 is also known as:

NFPA is an acronym for National Fire Prevention Association.

Federal law which protects the confidentiality of all patients in the U.S.

An intentional act in response to dangerous incidents, such as bomb threats and active shooter incidents.

A missing person is anyone wrongfully taking or carrying away of one person by another by force, fraud, or persuasion.

The abrupt loss of effective heart function is known as a:

Basic life support is emergency medical care provided only by emergency medical technicians that involves non-invasive procedures.

When did it become required for a 911 PST at a public answering point to become state certified?

PSTs are expected to maintain a high standard of professionalism. This includes:

During a hazardous material incident the PST will assist field units and help prevent citizens from coming into contact with contaminants.

A dispatch supervisor gossiping online about the Chief of Police is considered:

It is not necessary to stay on the line when transferring a 911 call.

A house fire with injuries requires which response:

Like good interpersonal skills, professional customer service skills are essential to successfully interacting with the public and field units.

A standardized system to aid local law enforcement in the rescue of an elderly person with a cognitive impairment who is lost or missing:

A 24/7/365 emergency call center that provides immediate information and assistance to anyone involved in a chemical or hazardous material incident:

A serious line of duty injury can create significant distress to the telecommunicator.

Cardiac arrest is failure of lung function; patient has no pulse.