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Overview of Marketing (BA1112G)

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

A product may be defined as everything, both favourable and unfavourable, that a person receives in an exchange.

a)

TRUE

b)

FALSE

2.

Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals.

a)

TRUE

b)

FALSE

3.

The way to achieve customer satisfaction and value is to offer the lowest price.

a)

TRUE

b)

FALSE

4.

Societal orientation is defined as producing, promoting, and selling products.

a)

TRUE

b)

FALSE

5.

The fundamental problem with a sales orientation is a lack of understanding of the marketplace needs and wants.

a)

TRUE

b)

FALSE

6.

Social, demographic, economic and technological factors are examples of internal environmental factors.

a)

TRUE

b)

FALSE

7.

An economic recession has increased demand for products and services in the market.

a)

TRUE

b)

FALSE

8.

Competitive advantage is a core element in creating value in market orientation concept.

a)

TRUE

b)

FALSE

9.

A person's lifestyle is a mood of living as identified by a person's activities, interest, income, and opinions.

a)

TRUE

b)

FALSE

10.

A good or service that doesn’t meet a consumer’s need results in low customer value. 

a)

TRUE

b)

FALSE

11.

In marketing, it is the manager’s viewpoint that matters, not the customer’s.

a)

TRUE

b)

FALSE

12.

Marketing discourages the development and spread of new ideas, goods, and services.

a)

TRUE

b)

FALSE

13.

Marketing plays an essential role in creating customer satisfaction.

a)

TRUE

b)

FALSE

14.

The marketing concept says that a firm should aim all its efforts at satisfying customers, even if this proves to be unprofitable.

a)

TRUE

b)

FALSE

15.

The term "marketing orientation" means making products that are easy to produce and then trying to sell them.

a)

TRUE

b)

FALSE

16.

Promotion seeks to modify behaviour and thoughts. The goals and tasks of promotion are:

a)

   informing, recalling, and reminding

b)

   informing, seeking, and reminding

c)

recalling, persuading, and reminding

d)

informing, persuading and reminding

17.

All of the following statements about price are true EXCEPT:

a)

price can relate to anything with perceived value, not just money

b)

price is that which is given up in an exchange to acquire a product

c)

price means the same thing to the consumer and the seller

d)

the price paid is based on the satisfaction consumers expect to receive from a product.

18.

Which of the following is not a good reason to study marketing?

a)

Marketing effects your day-to-day life as consumer

b)

   Marketing is a key function in business.

c)

Marketing teaches businesses how to sell products that people do not need

d)

Marketing offers career opportunities

19.

The most difficult external variable for marketing managers to focus or influence would be _______________.

a)

Demographic factor

b)

Social factor

c)

Economic factor

d)

Supplier factor

20.

A company that sets its goals and strategies based on what is current equipment can produce, what products engineering can design and what the company itself can do the best, has a(n) _______________ orientation.

a)

Sales

b)

Market

c)

Societal

d)

Production

21.

Marketing managers cannot control _______________, but they can sometimes influence it.

a)

Product pricing

b)

the external environment

c)

the sales force

d)

the distribution strategy

22.

Best Buy has become the nation's largest specialty retailer by focusing on the customers’ needs and wants. This philosophy is based on ______ orientation.

a)

Sales

b)

market

c)

retail

d)

production

23.

____________ is a set of activities used to implement a management orientation that stresses fulfilling the consumers need.

a)

Marketing

b)

Customer management

c)

Public relation

d)

Promotion

24.

_____ is the father of Modern Marketing.

a)

Abraham Maslow

b)

Lester Wunderman

c)

Peter Drucker

d)

Philip Kotler

25.

Marketing is a process which aims at ________.

a)

Production

b)

Profit-making

c)

Satisfaction of customer needs

d)

Selling products