WorksheetsOverview of Marketing (BA1112G)
Total questions: 25
Worksheet time: 13mins
A product may be defined as everything, both favourable and unfavourable, that a person receives in an exchange.
TRUE
FALSE
Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals.
TRUE
FALSE
The way to achieve customer satisfaction and value is to offer the lowest price.
TRUE
FALSE
Societal orientation is defined as producing, promoting, and selling products.
TRUE
FALSE
The fundamental problem with a sales orientation is a lack of understanding of the marketplace needs and wants.
TRUE
FALSE
Social, demographic, economic and technological factors are examples of internal environmental factors.
TRUE
FALSE
An economic recession has increased demand for products and services in the market.
TRUE
FALSE
Competitive advantage is a core element in creating value in market orientation concept.
TRUE
FALSE
A person's lifestyle is a mood of living as identified by a person's activities, interest, income, and opinions.
TRUE
FALSE
A good or service that doesn’t meet a consumer’s need results in low customer value.
TRUE
FALSE
In marketing, it is the manager’s viewpoint that matters, not the customer’s.
TRUE
FALSE
Marketing discourages the development and spread of new ideas, goods, and services.
TRUE
FALSE
Marketing plays an essential role in creating customer satisfaction.
TRUE
FALSE
The marketing concept says that a firm should aim all its efforts at satisfying customers, even if this proves to be unprofitable.
TRUE
FALSE
The term "marketing orientation" means making products that are easy to produce and then trying to sell them.
TRUE
FALSE
Promotion seeks to modify behaviour and thoughts. The goals and tasks of promotion are:
informing, recalling, and reminding
informing, seeking, and reminding
recalling, persuading, and reminding
informing, persuading and reminding
All of the following statements about price are true EXCEPT:
price can relate to anything with perceived value, not just money
price is that which is given up in an exchange to acquire a product
price means the same thing to the consumer and the seller
the price paid is based on the satisfaction consumers expect to receive from a product.
Which of the following is not a good reason to study marketing?
Marketing effects your day-to-day life as consumer
Marketing is a key function in business.
Marketing teaches businesses how to sell products that people do not need
Marketing offers career opportunities
The most difficult external variable for marketing managers to focus or influence would be _______________.
Demographic factor
Social factor
Economic factor
Supplier factor
A company that sets its goals and strategies based on what is current equipment can produce, what products engineering can design and what the company itself can do the best, has a(n) _______________ orientation.
Sales
Market
Societal
Production
Marketing managers cannot control _______________, but they can sometimes influence it.
Product pricing
the external environment
the sales force
the distribution strategy
Best Buy has become the nation's largest specialty retailer by focusing on the customers’ needs and wants. This philosophy is based on ______ orientation.
Sales
market
retail
production
____________ is a set of activities used to implement a management orientation that stresses fulfilling the consumers need.
Marketing
Customer management
Public relation
Promotion
_____ is the father of Modern Marketing.
Abraham Maslow
Lester Wunderman
Peter Drucker
Philip Kotler
Marketing is a process which aims at ________.
Production
Profit-making
Satisfaction of customer needs
Selling products
