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WorksheetsTA Theory
Total questions: 101
Worksheet time: 48mins
Who developed the theory of Transactional Analysis?
Sigmund Freud
Tom Hanks
Eric Berne
John B. Watson
Which ego state would you be in if you say, "you must"?
Parent
Adult
Child
What ego state would you be in if you said, " I can "?
Parent
Adult
Child
Which ego state would you be in if you said, " I wish"?
Parent
Adult
Child
Which type of ego state would you be in if you said, " I want"?
Parent
Adult
Child
Which ego state would you be in if you said, "I will"?
Parent
Adult
Child
What ego state would you be in if you said, " I need "?
Parent
Adult
Child
Which one is NOT a pane of Johari Window model?
blind spot
unknown area
hidden area
changing area
How to enlarge the open arena?
by giving time
by giving disclosure
by giving focus
by giving exposure
The unknown area of Johari Window is ___________.
the same as the blind area.
made up of private feelings & needs you don't want to share
an area you need to enlarge in order to build friendships.
an area that you don't know completely & never disappears.
Blind spot in Johari Window means _________.
the information is known by all
the information is known by you only
the information is known by others only
the information is not known by anyone
A (a) is a simplified representation or abstraction of reality.
A decision support system models (a) to support managers and business professionals during the decision-making process.
(a) analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.
What-if analysis checks the impact of a (a) in an assumption on the proposed solution.
(a) systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
The ultimate goal of AI is the ability to build a system that can mimic human intelligence.
True
False
A genetic algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
True
False
Sensitivity analysis, what-if analysis, and market basket analysis are the three quantitative models typically used by a DSS.
True
False
Consolidation, drill-down, and association detection are the three most common capabilities offered in an EIS.
True
False
Moving up through the organizational pyramid users move from requiring analytical information to transactional information.
True
False
Which of the following is not a reason for the growth of decision-making information systems?
People need to analyze large amounts of information
People no longer have to worry about protecting the corporate asset of organizational information
People must apply sophisticated analysis techniques to make good decisions
People must make decisions quickly
What can a model accomplish?
Calculate risks
Understand uncertainty
Manipulate time
All of the above
What is consolidation?
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
The ability to look at information from different perspectives
Enables users to get details, and details of details, of information
Finds the inputs necessary to achieve a goal such as a desired level of output
What is a category of AI that attempts to emulate the way the human brain works?
Intelligent system
Artificial intelligence
Neural network
Expert systems
Which of the following is the most commonly used form of AI in the business arena?
Intelligent system
Artificial intelligence
Neural network
Expert system
What is a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together as possible to one another and the different groups are as far apart as possible?
Association detection
Market basket analysis
Cluster analysis
Intelligent agent
Which of the following represents market basket analysis?
Analyzes Web site information
Analyzes checkout scanner information
Detects customers’ buying behavior
All of the above
What is time-series information?
Analyzes checkout scanner information
Time-stamped information collected at a particular frequency
Reveals the degree to which variables are related
Detects customers’ buying behavior
Which of the following is an incorrect enterprise view of information technology?
Processes are analytical for executives and transactional for analysts
Granularity is coarse for executives and fine for analysts
Processing is OLTP for executives and OLAP for analysts
None of the above
Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?
TPS, DSS, EIS
DSS, TPS, EIS
EIS, DSS, TPS
None of the above, it varies from organization to organization
What is the definition of a transformational leader?
Give benefits to your followers
Inspirational, influential and charismatic person
What do you achieve with transactional leadership?
Followers are motivated with rewards for reaching goals
Knowledge is shared and created at the group level
What are the stages of the transformation process?
Make a compelling case, inspire a shared vision, lead the transition, implement change
Conduct an analysis, ask questions to the team, implement change
Implement change, receive feedback, study the case to change
Which of the two leaderships seems better to you?
Transformation Leadership
Transactional Leadership
Which of the two leaderships is this?
Transactional Leadership
Transformational Leadership
En. Arif is a human resource manager with his company. Currently he is estimating the demand for employees, as well as the available supply. He is currently engaged in ______________
Forecasting
Hiring
Recruiting
Evaluating
A _____________ summarizes job tasks, while a ______________ explains knowledge and abilities necessary for the job.
Job analysis; job description
Job description; job specification
Job specification; job analysis
Job specification; job description
Which of the following are NOT formal types of employee training program?
Orientations
Corporate boot camps
Intranet self study programs
On the job training
Another word for outsource is _________________
Subcontract
Layoff
Fire
Intrapreneur
________ is the process of gathering information about the demands, responsibilities and worker requirements of each position in the organization.
Employee orientation
Performance monitoring
Compensation analysis
Job analysis
The ________ is a metaphor for discriminatory practices that have prevented women and minorities from advancing to executive level jobs.
high hurtle
glass ceiling
transparent entryway
wall of denial
________ include all the elements and processes from transforming raw materials to making the final products available to the ultimate customer.
Customer chains
Supply webs
Value chains
Supply chains
________ refers to contracting out certain business functions or operations to other companies.
Outsourcing
Scaling
Rescaling
Customization
A supply chain ________.
cannot be distinct for different departments
is applicable for services rather than goods
has only two components
coordinates the flow of goods and materials
________ refers to determining the right quantities of supplies and products to have on hand and tracking where those items are.
Customer relationship management
Summative evaluation
Quality control
Inventory control
The period of time between placing an order for supplies and receiving the material is called ________.
process forecast
run time
lead time
lag time
________ refers to overseeing all the activities involved in producing goods and services.
Facilities management
Capacity planning
Procurement
Operations management
The transformation of resources into goods or services that people need or want is refer to ____________.
Production
Facility Layout
_________The arrangement of production work centers and other elements such as materials, equipment and support departments) needed to process goods and services.
Facility Layout
Six Sigma
Bar chart showing the amount of time required to accomplish each part of the process is known as _______.
360 degree Review
Gantt Chart
__________is tool to solicits feedback from colleagues above below and around the employee to provide observations of the person’s performance in several skill and behavioral categories.
Flextime
360 degree Review
__________refer to cash payment based on the number of hours the employee has worked or the number of units the employee has produces.
Wages
Profit
___________ is refer to data-driven approach and methodology for eliminating defects in any process from manufacturing to transactional and from product to service.
Job sharing
Six Sigma
___________ is refer to the overall environment that results from job and work conditions.
Quality of work life (QWL)
Burnout
Scheduling that allows employees to choose their own work hours within certain limits is known as ________.
job sharing
flextime
These following are some of the consequences of the situation that contributed to initiate training need assessment, except :
The slowing down of production and the under utilization of machines and equipment.
An increase in the proportion of work rejected on inspection for not meeting the standards laid down.
Increased demands on supervisors’ time.
Job satisfaction because the worker is adequately prepared to do the job.
When general performance weakness have been observed or are anticipated in functions at or across divisional boundaries, indicated that the performance problem and training needs classification level of :
Individual
Organizational
Occupational
Transactional
These are some of training benefits for organization :
Improved employee work performance and productivity
Less absenteeism
Extra earning accrued through improved job performance and the enhancement of career and promotion prospect
Greater customer or client satisfaction
A systematic approach to training as follow : (1). Assess effectiveness of training; (2) Design training; (3) Investigate training and (4). Conduct training
The correct sequence of stages are :
1 – 2 – 3 – 4
1 – 3 – 4 – 2
3 – 2 – 4 – 1
3 – 4 – 2 – 1
Below statement refers to Training Need Assessment
The selection of the systematic design and development of training content
Seek to identify accurately the levels of the present situation in the target surveys, interview, observation, and others secondary data
Internal validation of measuring trainee’s performance
Is the method of determining if a training need exist and if it does what training is required to fill the gap
What are differences between training, education and development ?
Training : knowledge and skill for what you do now
Education : knowledge and skill for your next role
Experience : experiences and targeted assignments that grow you
All above statement correctly
Three occasions to determine training needs :
Proactive, Reactive, Preventive
Proactive, Reactive, Evaluative
Reactive, Proactive, Determinant
Reactive, Preventive, Determinant
Identify gaps in job performance; Identify causes of job performance; Identify solutions to close performance gap; Clarity and confirm if training is an appropriate solution. These are activities of phase :
Gather job performance data
Conduct a performance analysis
Conduct a cost-benefit analysis
Conduct a training plan design
Two of phases of proactive training needs are :
Gather information
List of training course
Interview stakeholders
Analyze information
When we know little about the topic or area and training is about something complicated, the best of survey method to use :
Observation
Focus Group Discussion
Interview
Questionnaire
It refers to learning that is provided in order to improve performance on the job
Case studies
Special course
Interview
Training
Test to measure one's present knowledge on the subject
Aptitude
Performance
Psychological
Physiological
It is the combination of on-the-job training and classroom instructions to trainees
orientation
in-basket
vestibule
apprenticeship
An appraisal method that involves behavior results in an unusual success or failure of the trainee in some parts of the job.
Essay
Critical incident
Checklist
Work standards
This training makes the seniors works as assistant to the juniors and allowed to take over the job.
Position rotation
Multiple management
Understudy
Management games
The three activities in Human Resource planning are
Planning, Programming and Evaluation
Planning, Predicting and Control
Forecasting, Programming and Implementing
Forecasting, Programming and Evaluation
The accepted methods commonly used as forecasting techniques are
Trends
Seasonal index
Correlation
Time series
The blatant impact of wrong staffing to the organization is
Lower productivity
Jeopardized operations
Chaos and instability
Demotivation
The fourth process in the staffing procedure is
Training and development
Performance appraisal
Selection
Induction and Orientation
Which is NOT a good source of possible applicants to the job?
Schools
Internet
Current employees
Competitors
What kind of training does a team building activity contribute?
role playing
behavior modelling
sensitivity training
transactional analysis
In the checklist method, which category is NOT included?
attendance and punctuality
hobbies and extra-curricular activities
interpersonal relationships
industry and enthusiasm
Which among the personal data in the application blanks is most scrutinized by the Hiring Officer?
ID picture
Age
Religion
Civil status
Which among the following considerations would an applicant be interested to know besides pay?
Position
Workplace
Co-workers
Superior
Which is NOT a physical examination?
X-ray
Urinalysis
Dental
Blood test
Trainees are evaluated on the basis of how well they have achieved the goals.
Assessment center
Work standards
MBO
OJT
Which is NOT a purpose of performance appraisal?
To motivate all employees
To determine merit pay increases
To determine training and development needs
To plan for future performance goals
It is where the trainee is placed in a situation almost exactly the same as the workplace where all elements are present.
Apprenticeship
Management games
Position rotation
Vestibule
It is the management's term referring to the personal records of each employee.
200 File
201 File
202 File
203 File
Which is NOT TRUE about separation?
It can be voluntary or involuntary
If someone resigns, he is entitled to his last pay normally called severance or separation pay.
Retirement is also a form of separation.
If made voluntary, there should be a written or verbal notice to management and separation takes effect after a 60-day notice.
What does S stand for in SWOT?
small
strong
strengths
slow
What does W in SWOT stand for?
weather
weaknesses
wrong
wide
What does O in SWOT stand for?
open
only
opportunities
open-minded
What does T in SWOT stand for?
true
threats
trade
troubles
Positive and controllable factors that contribute to the success of parks
Strength
Weaknesses
Opportunities
Threat
Negative factors that are beyond the control of the Parks Management.
Strength
Weaknesses
Opportunities
Threat
Positive factors that are not within the control of the business.
Strength
Weaknesses
Opportunities
Threat
Internal resources such as skilled, knowledgeable staff.
Strength
Weakness
Opportunity
Threat
Things your company lacks.
Strength
Weakness
Opportunity
Threat
Things your competitor does better than you.
Strength
Weakness
Opportunity
Threat
Resource limitations.
Strength
Weakness
Opportunity
Threat
The information in the SWOT must be?
Honest and Real
Theoretical
Unrealistic
Based on future events
Negative press/media coverage.
Strength
Weakness
Opportunity
Threat
You conduct a SWOT analysis and find out that a new competitor is opening within 5 miles of your store. This would be considered a __________.
Strength
Weakness
Opportunity
Threat
By identifying areas under the weaknesses section, how does this help you develop?
So that you can avoid them.
So that you can pretend they don't exist and ignore them
Use them to identify areas for development and focus on them
By allowing other people to see them and use them against you.
