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Worksheetsconflict resolution
Total questions: 71
Worksheet time: 50mins
It is okay to hit someone you don't agree with.
True
False
This is a good example of how to deal with conflict.
True
False
Setting a time for discussion is never a good idea.
True
False
It is important that each person in a conflict be willing to compromise.
True
False
It is always good to say " you make me angry when you....".
True
False
Try to see things through the other person's perspective.
True
False
Which IS a method of conflict resolution?
Yelling
Meditation
Debate
Looking at both sides
Your friend borrows your sunglasses and loses them. What should you do?
Express anger and emotion
Explain your feelings and ask for a replacement
Address how they need to be better
Lose their sunglasses in return
You're being accused of breaking something you didn't. What should you do?
Argue your case immediately.
Figure out who broke the item.
Make a plan to pay for the broken item.
Stay calm, honest, and explain your side. Try to calm the other side.
Which of the following is something you can control?
Feeling disappointed
Disagreeing with your parents
Yelling at your best friend
A difficult classmate
A mediator helps settle disputes between two parties. A mediator is similar to:
A ballplayer
A lawyer
A judge
A businessperson
Is any clash of ideas or interests.
Take a break
Emotions
Conflict
Others Behavior
Which statement below is not a conflict resolution skill:
Be respectful.
Allow the other person to speak.
Focus on the real issue.
Call the person names and shout at them.
Conflict resolution is when you try to solve a problem in a way that:
Starts a fight.
Makes you angry.
Makes everyone happy.
Makes others crazy.
Which of the following is something you can control?
Feeling disappointed
Disagreeing with your parents
Yelling at your best friend
A difficult classmate
When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?
understand
talk
diagree
smile
Albert wants to play basketball, while John wants to stay inside and play a video game. Which of the following is a compromise?
They play each game for an hour.
They don't hand out at all.
They play basketball.
They argue until one person gives in.
Which of the following emotions is the worst one to express when you're tying to resolve a conflict?
amusement
sadness
confusion
rage
A mediator helps settle disputes between two parties. A mediator is a similar to:
a ballplay
a lawyer
a judge
a businessperson
What's the most likely outcome of yelling at someone you disagree with?
They see your side of things.
They want to be your friend.
They don't really care.
They get angry.
Someone who must always get her way is most often view as:
selfish
persuasive
unintelligent
helpful
You are made that your mother thew out your comic books. What could you say to her to avoid conflict?
"How could you do something so horrible?"
"You have no right to touch my things!"
That was really mean and thoughtless."
"I'm upset that you threw away my comics."
If you're arguing with a classmate, who's the best person to mediate the dispute?
You
Your best friend
Your teacher
Your classmate's brother
Place the following steps for resolving a conflict in order: A) Breathe deeply; B) Suggest a compromise; C) Listen to what another person says
C,B,A
A, C, B
B, A, C
A, B, C
Which is NOT a method of conflict resolution?
Negotiate
Investigate
Mediate
Win-Win Attitude
Which IS a method of conflict resolution?
Yelling
Meditation
Debate
Looking at both sides
Which of these counts as a conflict?
A fight
Two competing ideas for a project
Schedule conflicts
All of the Above
What's a good method for resolving conflict?
Agree to their first proposal to calm everyone down
Speak in "you" statements so they feel heard
Explain your needs clearly
Make it personal
You can't go wrong if you are...
Honest
A good debater
On time
More informed
To resolve a conflict you need to...
Find a middle ground
Sacrifice some of your position
Agree on a mutual end goal
All of the above
If a solution fails...
You have failed
The solution needs to be rethought
You should work with someone else
The other person has failed
After finding a solution...
Accept it, regardless of results
Work so it fails to prove you were right
Check in later to see if everyone is happy with it
Carry it out for a day to see if it works immediately
Your friend borrows your sunglasses and loses them. What should you do?
Express anger and emotion
Explain your feelings and ask for a replacement
Address how they need to be better
Lose their sunglasses in return
You're being accused of breaking something you didn't. What should you do?
Argue your case immediately.
Figure out who broke the item.
Make a plan to pay for the broken item.
Stay calm, honest, and explain your side. Try to calm the other side.
Which of the following is not a myth about anger?
A. Getting angry is the only way to get things done
B. There are many ways to deal with anger
C. Strongly confronting angry people will back them down
D. Ignore it and it will go away
“Controlling yourself” includes which of the following techniques?
A. Holding your breathe
B. Negative self-talk
C. Counting to three
D. Relaxing
Which of the following is one of the most effective anger management techniques?
A. Think before you speak
B. Get some exercise
C. Respond rather than react
D. Use humor
Which of the following is a sign of when to seek help?
A. Knowing what anger is
B. Determining what triggers your anger
C. Responding in a passive-aggressive manner
D. Exploring underlying feelings
Learning better ways to communicate is a useful technique for anger management.
A. True
B. False
While outwardly submissive, indecisive, and helpless, inside there may be inner conflict, tension, stress, and an inability to meet one’s own needs fueling feelings of frustration and anger. This defines which type of behavior?
A. Aggressive
B. Passive-aggressive
C. Passive
D. Assertive
This type of behavior involves expressing, beliefs, feelings, and preferences in away which is direct, honest, and appropriate and shows a high degree of respect.
A. Aggressive
B. Passive-aggressive
C. Passive
D. Assertive
Behavior that demands self-expression, attacks, or humiliates other people, generally in a way which shows lack of respect for others is which of the following?
A. Aggressive
B. Passive-aggressive
C. Passive
D. Assertive
Which of the following is not one of the six types of difficult people?
A. Uncooperative
B. inconsistent
C. Assertive
D. Whining
Which of the following is a strategy for dealing with difficult people?
A. Stop wishing they were different
B. Argue and don’t acknowledge them
C. Judge others prior to communication
D. Listen to what is being said without keeping an open mind
All the THOUGHTS list below should be avoided except for
A. My way thinking
B. Find areas of agreement
C. blaming
D. I can’t vs I won’t
Find areas of agreement is what step in Conflict Resolution
A. Step 1
B. Step 2
C. Step 5
D. Step 7
The second step in Conflict Resolution is
A. Develop a clear plan
B. Have the end goal in mind
C. Find areas of agreement
D. Look at both sides
The first step in Conflict Resolution is
A. Develop a clear plan
B. Have the end goal in mind
C. Find areas of agreement
D. Look at both sides
The officer in Utah who arrested the nurse because she refused to draw blood violated all the Conflict Resolution steps except for
A. Develop a clear plan
B. Have the end goal in mind
C. Look at both sides
D. Do not play word games
The officer in Fort Worth violated which of the following Critical Decision Making rules
A. Set a goal
B. Collect information
C. Determine if you have the authority/policy in place
D. Explore your options
E. Reassess
What is a conflict?
a problem (with 2 people who can't agree)
when you wake up angry
when you lose in a video game
is it OKAY to feel strong emotions when a conflict arises?
yes
no
Responding to a conflict with anger, rage, and violence can cause what?
a school wide party
the other person to act the same way
you will win the argument
If you get angry and show rage every time you have a conflict what can happen?
people will want to be like you
you will win a prize
you will have a tough time keeping friends
you will be the best kid in school
When you get angry the first thing you should do is...
stop and recognize what you are feeling
punch something
run away
scream
When faced with a conflict that makes you angry or upset a thing to do is...
punch something
throw something
yell at someone
count backwards from 10 and breath
What should you do when discussing a conflict to help work it out?
make eye contact
nod to show your understanding
listen
all of the above
In a conflict the enemy is...
you
the problem trying to be solved
your friend
your dog fluffy
Someone who helps two people solve a conflict that is not part of it is...
a medium
a monk
a mastermind
a mediator
If a compromise is made and there is no loser we end up with a_____?
lose-lose situation
win-lose situation
a lose-win situation
win-win situation
