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WorksheetsISEC Screening Exam - 2025
Total questions: 50
Worksheet time: 7mins
Which of the following represents the INFINITI target audience?
Young Professionals
Active Adventurers
Trend Setters
Progressive Challengers
Who are our main competitors brand as per INFINITI GLOBAL?
Audi, BMW, Mercedes & Lexus
Nissan, Ford & Toyota
Maserati, Ferrari & Lamborghini
TATA Motors, Lada & Maruti Suzuki
What are the key elements of a strong Brand?
Solid and consistent marketing activities
Reliable products
Loyal customers
All of the above
What are INFINITI 3 values?
Total, Ownership, Experience
Human, Daring, Forward
Empower the drive
Treated as an honored guest
Where is INFINITI headquartered?
Rolle
Tokyo
Hong Kong
Yokohama
One of these options is NOT a dimension of Emotional Intelligence
Social experience
Self-awareness
Self-management
Social skills
Customer Engagement is meeting or exceeding the rational needs of the customers
Meeting the rational needs of the customers
Exceeding the rational needs of the customers
Meeting or exceeding the rational needs of the customers
Meeting or exceeding the emotional needs of the customers
Self-awareness is:
Identifying your own emotions.
Managing your own emotions.
Identifying people's emotions.
Motivation.
ONE of these options is key to self-management
Humility
Self-discipline
Integrity
Reflection
Social awareness requires
Intellectual abilities.
Spiritual intelligence.
Both A & B.
None of the above.
Attention to details is:
Most likely unnoticed by Customers
A waste of time
Not necessary
A great way to add value and enhance Customer experience
Select 2 of our Aftersales main competitive advantages over our competitors:
Genuine spare parts
INFINITI Courtesy Vehicle
INFINITI Express Service
Trained Technicians
In 1989, when INFINITI and TOE were launched in the USA, TOE was labelled:
The first Total Ownership Experience launched outside of Japan
The first Total Ownership Experience launched by a Japanese brand
The USA first Total Ownership Experience
The world's first Total Ownership Experience
Out of 4, how many TOE pillars are related to INFINITI sales consultant's behaviors?
1
2
3
4
Which 1 of the 4 TOE pillars is related to delivering the ''Extra Mile" service?
A premium product designed and engineered around you
Presented in an engaging environment that facilitates a natural and inviting experience
Where you are treated as an honored guest
With exceptionally civilized, anticipatory and seamless service at every touch point
What is the benefit of the IREDI concept?
Represents a new and unique experience
Delivers a standard experience across the region
Both A & B
During the prospecting stage, where do we look for prospects?
Family
Friends
Social contact
All of the above
Why is it important to update the status of the leads on Sales Force?
To promote the brand
To deliver TOE
To assist marketing & CRM teams to allocate marketing budgets on the most beneficial channels/activities/campaigns
None of the above
During the consulting stage, you need to:
Present the vehicle in the best way
Be an active listener
Greet the customer in the best way
Show hospitality
The ultimate goal of consulting stage is to find:
Client’s hot buttons
Open-ended questions
If the customer wants to trade-in his/her vehicle
Seal the deal
In FABS technique of upselling FAB stands for Feature, Advantage, Benefit. What does S stand for?
Success
Story
Score
Sort
The objective of the guest drive stage is to:
Find out the client’s hot buttons
Provide a dynamic demonstration of the features and benefits
Obtain the customer’s driving license copy
None of the above
Total Ownership Experience (TOE) is: (Multiple Answer)
The heart and soul of INFINITI
Our highest business priority
Our greatest differentiator
At which stage should the trade-in be offered?
Investment proposal & financial transaction
Presentation
Guest drive
Consultation
During the handover stage, when the documents should be ready?
Once the Customer arrives
Before the Customer arrives
After vehicle's orientation
During the vehicle's orientation
What is the correct order of the Objection Handling technique?
Listen - Explore - Acknowledge –Respond
Listen - Acknowledge - Explore – Respond
Acknowledge – Listen – Explore – Respond
Explore – Listen –Respond - Acknowledge
QX50's standard sliding 2nd-row seat can be adjusted approximately ____.
127 mm
154 mm
152 mm
305 mm
Which of the following QX50 features should you point out when demonstrating QX50's Drive Mode Selector? (Multiple Answers)
In Sport mode, notice the immediate engine response and how high the engine revs
In Standard mode, notice that the engine doesn’t rev as high
In Eco mode, notice that the throttle isn’t as sensitive, and the engine does not rev as high
Which of the following statements are true for QX50's Variable Compression Ratio engine?
The variable compression engine reacts to road conditions and instantly selects the most suitable compression ratio, from 8:1 (maximum acceleration power) to 14:1 (maximum fuel efficiency).
The variable compression engine reacts to driver input and instantly selects the most suitable compression ratio, from 14:1 (maximum acceleration power) to 8:1 (maximum fuel efficiency).
The variable compression engine reacts to driver input and instantly selects the most suitable compression ratio, from 8:1 (maximum acceleration power) to 14:1 (maximum fuel efficiency).
The variable compression engine lets the driver select the most suitable compression ratio, from 8:1 (maximum acceleration power) to 14:1 (maximum fuel efficiency).
QX50 has which of the following engines?
3.7-litre DOHC V6
2.0-litre DOHC turbo
2.0-liter DOHC 16-valve Variable Compression Turbo
2.5-litre DOHC V6
What is an advantage for QX50's Type-C USB ports?
It can work without using bulky USB cables.
It takes up less space than Type-A USB ports
It can charge compatible devices faster and transmit data at almost double the speed of Type-A USB ports.
Which of the following Q50 features uses charged ions to help trap airborne allergens.
Grape-seed polyphenol filter.
Plasmacluster® air purifier
In-cabin microfilter
Auto Air Recirculation
What is the engine type of the 2025 INFINITI QX80?
3.5L V6 Twin Turbo
4.0L V8
3.0L Inline-6
2.5L Turbocharged I4
What is the torque output of the 2025 INFINITI QX80?
600 Nm
650 Nm
700 Nm
750 Nm
What is the size of the dual touchscreens in the 2025 INFINITI QX80?
12.3 inches
13.5 inches
14.3 inches
15.6 inches
How does the Invisible hood view feature of QX80 2025 improve safety ?
Prevents collisions with small objects
Detects pedestrians
Avoid potholes
All of above
What are the advantages of QX55’s Rear Automatic Braking (RAB)?
Helps detect large stationary objects when backing up.
May apply the brakes to help avoid a collision.
Warns the driver of a potential collision with audible warnings.
All of the above
QX55's __________ in key structural portions of the body assembly reduces weight while enhancing rigidity and crash protection
1. Body undercoating
2. Ultra-high-tensile steel
3. Laser-welded roof panel
Answers 2 and 3
Which of the following is a benefit to QX55's electric parking brake? (Multiple Answers)
It is activated and released using a switch on the center console.
It releases automatically when the accelerator pedal is pressed when the transmission is in gear and the driver's seat belt is fastened.
It offers regenerative braking when applying the brakes.
What are the advantages of QX55’s Rear Automatic Braking (RAB)?
Helps detect large stationary objects when backing up.
May apply the brakes to help avoid a collision.
Warns the driver of a potential collision with audible warnings
All the above
When does QX60’s rear seat belt reminder illuminate its indicator light in the Vehicle Information Display?
When the ignition is turned ON only
When the ignition is turned ON and if any of the buckled rear seat belts are then unbuckled
Each time the vehicle’s transmission is shifted from Park to Drive
If a rear door is opened when the vehicle is in Drive
When demonstrating QX60’s maneuverability and Parking Assistance, what feature should you present when slowly backing out of a parking space?
Electric Power Steering (EPS)
Rear Cross Traffic Alert (RCTA)
Rear Automatic Braking (RAB) Driver attention alert
Around View® Monitor (AVM)
When delivering QX60, what warning should you give drivers about the Head-Up Display?
Do not use the feature at night.
Do not use the feature when driving in heavy traffic
The display may be difficult to see if wearing polarized sunglasses.
Rainy conditions may blur the image.
What is the power of QX60's 3.5-liter DOHC V6 engine?
402 HP@ 6,400 rpm
279 Hp @ 6,400 rpm
279 hp@ 4,400 rpm
402 hp@ 4,400 rpm
When demonstrating QX60’s INFINITI Drive Mode Selector, what should you point out when the selector is set to Standard mode?
The solid green light on instrument panel indicates it is in Standard mode.
The immediate engine response
The throttle isn’t as sensitive.
The engine doesn’t rev as high.
What technology does the QX80 2025 use to automatically adjust climate control for passengers?
Smartphone app
Manual controls
Voice recognition
Biometric Cooling
What is the unique feature of the grille on the 2025 INFINITI QX80?
Bamboo-inspired vertical lines
Illuminated emblem
Both A and B
None of the above
What is the feature called that provides a 180° view ahead for navigating corners for QX80 2025?
Invisible Hood View
Front Wide View
Surround View Monitor
Adaptive Cornering View
What is the unique lighting feature of the 2025 INFINITI QX80?
Ambient Lighting with 64 colors
INFINITI Light Path (Exterior Light Carpet)
LED Matrix Headlights
Laser Tail Lights
In INFINITI QX80 2025's CCS, What is the purpose of Curfew Alert?
It alert the user when the car which is locked is opened without authorization.
It allows customer to monitor the time and day when the vehicle should not be driven.
It allow the customer to set a speed threshold and to receive an alert if the vehicle exceed it
It reminds the driver with routine car maintenance
