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WorksheetsEmail Basic Etiquette 12
Total questions: 80
Worksheet time: 50mins
Identify the correctly written email address format below:
andrew@yahoo
andrew@protonmail.com
andrew at gmail dot com
andrew.hotmail@com
True or False: Services such as Gmail offer free email accounts.
True
False
Maybe
I'm not sure, let me ask my mum
The ________ should be a brief description of what the email is about.
email body introduction
receipient
title
subject
Which of the following features or fields can an email have? Select all that apply.
URL web address bar.
Receipient
Attachments
Subject
Cc and Bcc
If you want to share an email you've received, you can ________ it.
archive
forward
reply
________ is another term for junk email.
Bcc
Malware
Spam
Attachment
If you create an email signature, it's best to include ________.
random thoughts
at least four phone numbers
list of your favorite movies
your preferred contact info
Which if the following is email address fields? Check all that is relevant.
From
To
Spam
BCC
What program from the following do you use to get to your emails?
Word
Browser (Chrome, Microsoft Edge, Opera, Safari, Firefox etc.)
Super Mario Bros.
Adobe Reader
New messages are stored in which folder?
Sent
Drafts
Inbox
Junk
How can you tell if you have not read an email?
The message appears in bold text
The message appears in red, bold text
The message appears in normal black text
The message appears in normal red text
When you need to send a file like a photo, document, video to a friend via email, this is called an
file
attachment
nonsense
something I would think I need to send.
When you send emails you can also add attachments. An attachment can be:
A photo
A word document
A music file
My cat
Which button do you click to create a new email message?
Send
Compose / New Message
Reply
Forward
How would you say the @ symbol out loud?
And
After
At
Am
You shouldn’t type in all capital letters because it means
Nothing special
That you are shouting
That it is okay to send that message to others
That the keyboard is broken
You should never never never
Attach unnecessary files to your email message
Write impolite things to the person you are emailing (i.e. Be rude)
Ask for or give out personal information
All of the above
If someone is rude to you in an email
Do not reply to the email and inform your parents or teacher
Be rude right back to them
Forward the email to everyone you know
All of the above
You can make yourself look good online if you
Spell all your words correctly
Say polite things to others
Write something that makes sense
All of the above
You should check your email......
Every single minute of the day
Only when you are told to
Often enough
Only when the mailbox is full and you get complaints.
Before you send an email
Make sure you have the correct email address
Reread the email and correct any errors
Make sure your message will not make anyone feel bad
All of the above
Why do websites track your online activity?
Collect information on the videos you watch
To keep a record of the things you search for online.
Can help them suggest more relevant searches, but it can also be used for advertising purposes.
All choices are correct.
Identify which tip that is NOT and email etiquette tip.
Limit Text Formatting *can look unprofessional
Be Clear & Concise
Include a greeting
USE ALL CAPS to emphasis your volume of voice.
Which item is NOT correct when sending an email attachment?
Mention included attachments in your email.
Make sure attachments do not need a specific application to be viewed.
Attach files before writing the email. Many forget after because they get distracted by writing the email.
It doesn’t matter about the size of the file and format because email can handle any type of file size.
Why is email safety a concern?
Email is not totally secure.
Email is a gateway for email scammers and cyber criminals
Email attachments can be dangerous to open when they are received unexpectedly and from unknown senders.
All choices are a email safety concern.
What parts of this email are MISSING?
Subject
Greeting
Body
Closing
Signature
Mark all the correct greetings.
Dear Ms. Lancaster,
Good morning, Mrs. Wade
What's up, Ms. Darby?
Some questions and conversations are best to have face-to-face because there’s a large risk of misunderstanding in email.
True
False
What should you be mindful of when writing an email?
Emails can be saved forever and forwarded to others.
Emails delete themselves after three days.
Emails are temporary and unimportant.
Emails replace the need to ever communicate verbally.
You need a greeting or salutation in emails.
True
False
Which of the following should NOT be included in a complaint?
A description of your concerns
Attempts you made to resolve a problem
TYPING IN ALL CAPS TO SHOW THAT YOU ARE ANGRY
Ideas for how the problem could be solved
What should be included in the subject line when you email a teacher?
Just your name
Nothing
The topic of your email
Your teacher's name
What is it important to do with every email?
Reread your email and fix any typos.
Make sure that your tone is appropriate.
Add a relevant subject line.
Have a great greeting and closing.
All of the above
Mark the correct email.
I have a question about the assignment. Can you please help me after school tomorrow?
I don't understand the assignment from Friday!!!!!!!! Please help!!!!!!!
When you receive an email that upsets you or makes you mad, you should
Wait until you are calm and think about how to respond appropriately
Write back immediately and vent your feelings
Write back in ALL CAPS with lots of exclamation points!!
Delete it
Email attachments can contain viruses or malware.
True
False
To protect sensitive information like credit card numbers, you'll want to shop from your ______________ Internet connection if possible.
School
Public
Starbucks
Home
Select important tips for using email in business. (Select all the Apply)
Use a basic email address, be professional and nothing to extreme
Use professional language
Be cautious and discreet. The company could read your email. Don’t gossip or talk about co-workers.
Check your recipients. Address the right people when sending a reply.
Be courteous & polite.
A message sent electronically.
letter
inbox
polite email for school or work
formal email
informal email
an email to a friend or family
formal email
informal email
Email to a principal.
formal email
informal email
Email to your teacher.
formal email
informal email
When looking at a website, one should always verify the information using a known reliable source
True
false
What is something to remember when communicating with a teacher?
Use slang
Be polite and professional
wear a hat
send compliments, lots of them
What type of communication should be included in emails to teachers or your coach?
informal
formal
sarcastic
silly
Why should you be mindful of your digital footprint when sending emails?
emails are archived so they never actually disappear
emails are erased and are never seen again
your footprint is not really that important, so really you don't need to worry about it
if your footprint is too big, you'll run out of storage
How should you greet your teacher properly?
Yo I need help!
Dear Ms. Spudville,
Sup!
Hey Ms. Spudville!!!!
Nothing
Should I use my teacher's first name when greeting them in an email?
Yes
No
When sending a message to a teacher, always...
use all CAPS
Be specific and follow email etiquette
Be super flattering to get what you want
Tell them all of the details, even the personal things that aren't relevant to the email.
What does "email etiquette" mean?
correct behavior for writing and answering email
proper way to reply to any messages online
rules for writing papers
N/A we text instead of use emails
To create a new email in Gmail, click the _____ button.
X
compose
new email
start
Always proofread your email for ________ errors before sending.
grammar
puncuation
capitalization
spelling
If you receive an email, it is good etiquette to reply within _____ hours.
12
24
48
168
If you are an advocate for yourself, people around you will NOT
See you as responsible
Think you are lazy
See you as an active learner
Think you care about your education
A Subject should contain the majority of the reason you are emailing
True
False
When sending a message to a teacher, always...
Use all CAPS
Be super flattering to get what you want
Be specific and polite
Tell them all of the details, relevant and irrelevant
Why should you be mindful of your digital footprint when sending emails?
emails are archived so they never actually disappear
emails are erased and are never seen again
your footprint is not really that important, so really you don't need to worry about it
if your footprint is too big, you'll run out of storage
You can put all relevant information in the subject line
True
False
Select the best option for a subject line
Can you write me a letter of recommendation? I have an interview tomorrow and I need to bring one with me. I would really appreciate it. I can pick it up by 2 pm
Request for Letter of Recommendation
Since I was your favorite student I know you will do this for me
Hey! I need a favor!
What is the purpose of an email's SUBJECT line?
To be catchy and interesting
Explain what the email will be about
To write the whole message of the email
When emailing a teacher ALWAYS include...
3 paragraphs
descriptive subject
emjois
full name and class period/section
Why is email etiquette important?
written communication is increasing all the time
without immediate response, it's easy to be misunderstood
with limited class time, email can be used to ask questions
it's not; texting and social media will take over the world.
What should you NOT use when sending a formal email?
Correct grammar and punctuation
Emojis
A subject
Complete sentences
Sarcasm and humor should be avoided in an email for school or work
True
False
Why should you avoid bright colors and fancy fonts in an email?
They are difficult to read
They are easy to read
It is actually OK to use these in an email
What's wrong with this email?
Dear Ms. Smith,
I will not be in class 2day. Can u let me know what I will be missing?
Sincerely,
Ashley Briggs
There is nothing wrong with it
It is impolite
It contains texting abbreviations
The most important reason to follow email etiquette standards is _____.
Professionalism
So you don't get in trouble
Because the teacher told you to
Identify this part of the email:
Sincerely,
Ella Schultz
Closing
Greeting
Body
The signature line in your email should contain the following _____.
Your first and last name
Your first name only
Your address and phone number
When emailing a teacher, you should expect a response _____.
Immediately
A week later
24 to 48 hours
What does Cc means in an email?
Carbon copy
Copy of copy
