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Worksheets100-124
Total questions: 24
Worksheet time: 14mins
business, that buys products from wholesalers or manufacturers and resells them to the ultimate consumer.
retailer
supplier
freight forwarder
warehouse manager
merchandising
Translate: retailer
розничный торговец
распространитель
оптовик
закупщик
подрядчик
the purchasing of goods (materials, parts, supplies, equipment) required to run an enterprise.
procurement
shipment
storage
warehousing
supply chain
Translate: procurement
снабжение
закупочная деятельность
обеспечение
торговля
производство
When asking for information we always use _____ _____ .
polite language
direct questions
straight enquiries
official talk
personal information
We often start with a more general request for information before we ask more _____ ______.
specific questions
official respond
detailed quotation
polite language
personal information
Indirect questions such as Could you tell me how much it would cost? are more polite than _____ _____.
direct questions
official talk
official respond
straight enquiries
indirect questions
Customers may need _____ on transport options, freight and insurance rates, shipping and packing details, the route, details regarding weight, dimensions, and measurements.
advice
invoice
check
request
quotation
Sometimes you need to provide the customer with several ______ before a decision can be made.
alternatives
solution
decisions
practices
tests
Customers may need advice on…
transport options
freight and insurance rates
shipping and packing details
air transportation
consolidation of shipments
Examples of making enquiries
I’d like to ask/enquire about …
I’m calling about …
I’m writing about/with regard to …
How much would it cost?
How long does it take?
Examples of advising the customer
For this consignment I would recommend …
I suggest that you …
You should also consider …
It would also be possible to …
Could you tell me…
Examples of offering alternatives
Another option would be to …
Of course it would also be possible to …
Alternatively, you could …
With regard to …
That depends on …
Examples of offering alternatives
Another option would be to …
Of course it would also be possible to …
Alternatively, you could …
With regard to …
That depends on …
______ vehicle carefully.
Examine
Require
Ensure
Make sure
Unload
Do not place items __________ across the wagon.
diagonally
attentively
closer
continuously
straight
When loading is complete, ensure that it fully complies with the _________ given in our Rail Instructions Manual.
instructions
points
orders
consignments
sentences
Examine load carefully and make ________ it is undamaged and suitable for loading.
sure
right
possible
care
safe
___________ longer, heavier pieces on the bottom of the load.
Place
Stay
Load
Make
Do
Make sure that load is _________ .
secure
heavy
large
right
light
Ensure vehicle is _________ to be loaded.
fit
made
delivered
managed
done
Strap _________ loads.
overhanging
overweight
heavy
container
distinguishing
When checking the vehicle, give special ___________ to door securing mechanisms.
attention
information
caution
notice
note
Examine vehicle and load _________ after loading.
carefully
fit
specially
specifically
directly
