WorksheetsLucian
Total questions: 65
Worksheet time: 33mins
Northern Trail Outfitters wants to use contract hierarchy in its Org to display contact association.
What should the Administrator take into consideration regarding the contact hierarchy?
Customizing hierarchy columns changes the recently viewed Contacts list view.
Contacts displays in the contact hierarchy are limited to record-level access by User.
Contact Hierarchy is limited to only 3,000 contacts at one time.
Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
An Administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which 2 prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers.
Users need to connect an authenticator app to their Salesforce account.
Users need to get a security token from a trusted network using Reset My Security Token.
Users need to download and install an authenticator app on their mobile device.
Users need to enter a verification code from email or SMS, whichever has higher priority.
An Administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
Set up Big Deal Alerts for the amount.
Enable Opportunity Update Reminders.
Opportunity warning in Kanban View.
Add a Key Deals component on the homepage.
Cloud Kicks has a Customer Service Agent going on leave and needs to change the ownership of multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers.
A User with Read Permission on account.
A User with manager role above the agent.
A User with the System Administrator profile.
A User with the Manage Cases Permission.
When an Opportunity closes at Cloud Kicks, the company would like to automatically create a renewal opportunity.
Which 2 automation tools should an Administrator use to accomplish this request? Choose 2 answers.
Approval Process
Flow Builder
WorkFlow Rule
Process Builder
Cloud Kicks has the organization-wide sharing default set to private on the "shoe object". The Sales Manager should be able to view a report containing shoe records for all of the sales reps on their team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers.
Custom report type
Folder access
Report subscription
Field level security
Role Hierarchy
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which 3 of the standard objects are available to an Administrator considering a support use case?
Choose 3 answers.
Contract
Case
Ticket
Request
Account
Users at DreamHouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an Administrator create the dashboard without changing any sharing setting?
Update the dashboard to folder settings to "Manager" for the sales reps role.
Add a filter to the dashboard to filter the opportunities by owner role.
Build individual dashboards for profiles that need to see the enterprise results.
Create a dashboard with the running User set as someone who can see all Opportunities.
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer.
Which 2 automation tools should the Administrator use?
Choose 2 answers.
Process Builder
WorkFlow Rule
Field Update
Outbound Message
The Sales Director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which 2 features should the Administrator configure?
Choose 2 answers.
Sales Quotes
Opportunity List View
Forecasting
Opportunity Stages
Which three aspects of standard fields should an Administrator customize?
Choose 3 answers.
Picklist Values
Help Text
Field History Tracking
Decimal Places
Field Name
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case Related List from the Account Record. Sales users want to see Case, Created Date, and Status; while Customer Care would like to see Owner, Status, and Contact.
What should the administrator use to achieve this?
Related Lookup Filters
Compact Layout Editor
Page Layout Editor
Search Layout Editor
Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the Administrator use to complete this request?
Use a record trigger Flow.
Use a scheduled Process Builder.
Use a Roll-Up Summary.
Use a scheduled Flow.
The Cloud Kicks Sales Manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should the Administrator add to the homepage to meet this requirement?
Choose 3 Answers.
Activities
Path
Assistant
Key Deals
Performance Chart
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate Sales Teams that focus on different energy markets. The Service Team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
Create three sales processes. Create three record types and one page layout.
Create one sales process. Create three record types and three page layouts.
Create three sales processes. Create three record types and three page layouts.
Create one sales process. Create one record type and three page layouts.
At Cloud Kicks, Sales Reps use discounts on the Opportunity Record to help win sales on products. When an Opportunity is won, they then have to manually apply the discount on the related opportunity products. The Sales Manager has asked if there is a way to automate this time consuming task.
What should the Administrator use to deliver this requirement?
Flow Builder
Approval Process
Prebuild Macro
Formula Field
The Administrator at Cloud Kicks has a Custom Picklist Field on Lead, Which is missing on the Contact when leads are converted.
Which 2 items should the Administrator do to make sure these values are populated?
Choose 2 answers.
Create a custom picklist field on Contact.
Update the Picklist value with a Validation Rule.
Map the Picklist Field on the Lead to the Contact.
Set the Picklist Field to be required on the Lead Object.
Which two solutions could an Administrator find on the AppExchange to enhance their organization?
Choose 2 answers.
Communities
Consultants
Components
Customers
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an Administrator do to meet the requirement?
Enable creation of recurring tasks.
Flow to create recurring
tasks.
Workflow Rule to create recurring tasks.
Turn on Recurring Activities.
New Leads need to be routed to the correct Sales Person based on the Lead address.
How should the Administrator configure this requirement?
Create Formula Field.
Use Lead Assignment Rules.
Assign with an Escalation Rule.
Configure a Validation Rule.
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?
Dynamic forms
Path key fields
Opportunity processes
Workflow rules
The Administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
Weekly Data Export
Mass Delete Records
Data Loader
Data Import Wizard
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there could be multiple designs for one product across various stages.
Which 2 steps should the Administrator
configure to meet this requirement?
Choose 2 answers
Create a Custom Object for shoe design.
Configure a Custom Lookup Field for shoe design on the product object.
Add a custom master detail field for shoe design on the Product Object.
Use the Standard Object for designs.
The VP of sales at Universal Containers wants to prevent members of the Sales Team from changing an opportunity to a date in the past.
What should an Administrator configure to meet this requirement?
Assignment Rule
Validation Rule
Field-Level Security
Approval Process
What are 3 characteristics of a master-detail relationship?
Choose 3 answers
The master object can be a standard or custom object.
Permissions for the detail record are set independently of the master.
Each object can have up to five master-detail relationships.
Roll-up summaries are supported in master-detail relationships.
The owner field on the detail records is the owner of the master record.
The Marketing Director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.
What tool should the Administrator use to fulfill this request?
Lead Conversion
Require Field
Workflow Rule
Validation Rule
Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for
tracking data privacy information?
Case and Opportunity
Account and User
Contact, Lead, and Person Account
Individual, User, and Account
When users log in to Salesforce via the user interface, which 2 settings does the system check for authentication?
Choose 2 answers.
The user's Two-Factor Authentication for API Logins permission
The role IP address restrictions
The user's profile login hours restrictions
The user's Two-Factor Authentication for User Interface Logins permission
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account Page. When an Account is deleted, the shipments should remain.
What type of relationship should the Administrator make
between Shipments and Account?
Shipments should have a lookup to Account.
Accounts should have a lookup to Shipments.
Shipments should have a master-detail to Accounts.
Accounts should have a master-detail to Shipments.
The Administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
Page Layout
Component Filter
Lightning page
Home page
Cloud Kicks want its reports to show a Fiscal Year that
starts on February 1 and has 12 months.
How Should the Administrator Address this requirement?
Set the Fiscal Year to Custom and the starting month as February.
Set the Fiscal Year to Custom and the duration to 4 quarters.
Set the Fiscal Year to Standard and the starting month as February.
Set the Fiscal Year to Standard and the duration to 12 months.
An Administrator created a record trigger flow to update contacts.
How should the Administrator reference the values of
the active record the flow is running on?
Use the {!Contact.Id} global variable
Use the {!Account.Id} record variable
Use the $Record global variable
Use the Get Records element to find the Id
An Administrator at Universal Containers is reviewing current security settings in the company's Salesforce Org.
What should the Administrator do to prevent
unauthorized access to Salesforce?
Disable TLS requirements for sessions
Enable multi factor authentication
Customize organization wide default
Enable caching and autocomplete on login page
A Sales Rep has left the company and an Administrator has been asked to
re-assign all their accounts and opportunities to a new Sales Rep and keep the teams as is.
Which tool should an Administrator use to accomplish this?
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the Administrator address this issue?
Remove validation rules so that the users are able to process without complete records.
Create a permission set to allow users to bypass the error.
Use a fault connector and display a screen with text explaining what went wrong and how to correct it.
Uncheck the end user Flow Errors box in setup.
The Sales Manager at Dream House Realty wants the Sales Users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an Administrator do to accomplish this request?
Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
The Administrator at Universal Containers wants to add branding to Salesforce.
Which 2 considerations should the Administrator keep in mind?
Choose 2 Answers.
Only one theme can be active at a time, and a theme applies to the entire org.
Themes apply to salesforce classic and to the salesforce mobile app.
Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
Chatter external users see the built-in Lightning theme only.
The Administrator at Cloud Kicks has created an approval process for time off requests. Which 2 automated actions are available to be added as part of the approval process?
Choose 2 answers
Field Update
Chatter Post
Auto launched Flow
Email Alert
Support Agents at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case Page Layout.
How should an Administrator meet this requirement?
Create a custom object to capture popular case resolutions.
Use an interview flow to capture Case details.
Direct users to Global Search to look for similar cases.
Configure Knowledge with articles and data categories.
An Administrator at Cloud Kicks needs to export a file of Closed Won Opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the Administrator export this file?
Data Export Wizard
Data Import Wizard
Data Export Wizard
Data Loader
You want to use an External Data Object Table from Heroku carrying Product Category information. The data need to be included in Salesforce and searchable. What do you have to do before you can use the connection (choose two):
Press “validate and sync”
Choose “include in Salesforce searches” option
Choose “include as index field”
URL / choose the URL (?)
A developer executes following code in Console. What will happen?
Insert all records
Error will occur
Insert 200 only
Records inserted
With identity verification, what happens when a user logs in from outside a trusted IP range?
The user is denied access to Salesforce
The user must also login through a social media platform to continue
The user is sent a verification code that they must enter in order to continue
None
True or False: You work with outbound change sets in your Sandbox and inbound change sets in the Production environment.
True
False
What is the point-and-click tool an Admin can use to deploy changes from a known sandbox to production?
Developer tools
Change Sets
Sandbox Refreshes
Sandbox Migration Tool
Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal?
Process Builder
Lightning for Outlook
Web-to-case
SMS-to-case
Email-to-case
how much is a obtuse angle
(a)
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of approval process? Choose 2 answers
Email Alert
Field Update
Chatter Post
Autolaunched Flow
Cloud Kicks has the organization-wide defaults for Opportunity set to Private.
Which two features should the administrator use to open up access to opportunity records for sales users working on collaborative deals? Choose 2 answers
Profiles
Sharing set
Sharing rules
Role hierarchy
ACME Inc. has hired a UX Designer to help with the design of its Experience Cloud site. ACME wants to understand the structure and layout of the navigation menu.
Which activity is best suited to explore end-users mental models of the sites IA?
Task Analysis
Task Analysis
Process Map
Card Sorting
ACME Inc. is considering enabling Lightning Console Layout and they have asked their UX Designer to weigh in on the Service Agent benefits.
Which of the following is NOT a feature of Console?
Resize Pinned Lists to See More Information
Work on multiple cases simultaneously
Automatic case closing when on lunch
Navigate More Quickly Using Keyboard Shortcuts
A UX Designer interviews a user who spends most of their time Troubleshooting customer issues, Updating existing customers, Viewing the status of cases.
Which Salesforce persona does this user align with?
Support Manager
Case Solver
Team Leader
Service Admin
Universal Containers (UC) has a Web -to -Case form on its Lightning Customer Community.UC they want to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
Create Assignment Rules based on the picklist values to move Cases to a Queue.
Create an Escalation Rule entry for each picklist value and set to zero minutes.
Create Record Types for each picklist value and assign to each product team’s profile.
An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.
What workflow action should the administrator use to accomplish this?
Custom Notification
Outbound Message
Assign Task
Create a Record
Sales management at Universal Containers needs to display the amount of all open and all closed won opportunities on each account record.
Which feature should a system administrator use to meet this requirement?
Calculated columns in the related list
Cross-object formula fields
Workflow rules with fields updates
Roll-up summary fields
The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.
Which scenario could prevent the administrator from fulfilling this requirement?
A junction object is required to support the lookup.
The lookup field in all the records contains a value.
Roll-up summary fields exist on the master object.
The lookup field is required for saving records.
How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?
Create a dashboard to run as a specified user.
Create a dashboard for all opportunities in the region.
Create a dashboard with multiple components.
Create a dashboard to run as the logged -In user.
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.
How should an administrator meet this requirement?
Create an auto-response rule on the opportunity object
Create a validation rule that evaluates the account rating
Create a workflow rule on the opportunity object
Create an escalation rule based on the opportunity amount
ACME Inc. is building a new community portal using Experience Cloud.
ACME’s UX Designer is asked to provide examples of out-of-the-box builder functionality that will make for great customer engagement.
In which ways does Experience Builder support Personalization?
Data from your cases are mined and used to promote products
Facebook authentication allows friends to find you
Recommendations are based on individual interests
Deals with brands like Tesla ensure you never miss a Tesla ad
Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout.
Which type of field should an administrator create to accomplish this?
Custom Account field
Standard Account field
Master-detail relationship field
Cross-object formula field
Why does Salesforce not include demographic data in it’s personas?
It’s not ethical
Because Salesforce has a wide range of users
It costs more to access the data
Biases help support the data
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for edtting, the Flow Bunder toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this?
The flow is a before save flow.
The flow is a screen flow.
The version of the flow is activate.
The version of the flow is inactive.
A user successfully login’s at 3:00 PM, what happens at 3:31 PM, if the Login Hours for the user’s profile are set from 7:30 AM to 3:30 PM?
User keeps working continuously without any issues
User is automatically Logged Out
User is logged out once he tries to do any data manipulation operation (i.e. Save, Edit, etc.)
User is asked in a popup window if he would like to extend his session
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
Approval Process
Workflow Field Update
Lightning Web Component
Process Builder
.
A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses.
What should the administrator do to free up a user license for the new user?
Change the former user’s record to the new user.
Deactivate the former employees user record.
Freeze the former employee’s user record.
Delete the former employee’s user record.
