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WorksheetsQuality Management
Total questions: 50
Worksheet time: 25mins
When products are checked throughout the production process this is called
Quality Circles
Quality Assurance
Quality Control
When products are checked at the end of the production process this is called
Quality Assurance
Quality Circles
Quality Control
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
When is Quality Control carried out by a business?
Inspection or checking of product/service is carried out at the end of production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out before production
Quality Assurance is carried out
At the end of production
During all stages of production
During some stages of production
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
Developed by Walter Shewhart, one of the pioneers of total quality management, is a circular model known as ________ as his version of continuous improvement.
Six Sigma
Employee Empowerment
Plan-Do-Check-Act
Benchmarking
It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.
Six Sigma
PDCA
Employee Empowerment
Benchmarking
What is the international institution for quality standards?
PQA
IQA
ISO
QC
"Improving quality through small, incremental improvements"
is a characteristic of what type of quality management system?
Just-in-time
Benchmarking
Value analysis
Kaizen
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
This dimension of quality refers to the total useful life of the product
Reliability
Durability
Performance
Conformance
Which of the following is NOT a dimension of quality?
Durability
Aesthetics
Performance
Affordability
Which of the following is a limitation of benchmarking?
Cheaper than other methods
Can lead to higher prices
Needs experts and is costly
Eliminates work standards
ISO is an abbreviation for –
Indian standard organization
International standard organization
International organization for standardization
Internet standard organization
How many aspects of Total Quality Management?
4
5
6
7
What is KAIZEN?
KAI - Good
ZEN - Change
KAI - Change
ZEN - Good
KAI - Process
ZEN - Good
KAI - Good
ZEN - Process
KAIZEN is one of effective method to promote PQCDSMI. Which of the following is wrong?
Time-consuming
Boost morality
Promote safety
Low-cost
Which of the following statements best describes Six Sigma?
A quality control program
A process improvement methodology
A customer satisfaction initiative
A human resource management strategy
Where was Total Quality Management first developed?
USA
UK
Japan
Korea
Total Quality Management Focuses on
Employee
Customer
Both (a) & (b)
None of the Above
TQM & ISO both focuses on
Customer
Employee
Supplier
All of the above
While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
What is ISO?
Indian organization for standard
Internal organization for standard
International organization for standard
None of the above
Quality is a problem because
Workers don’t do the job
It is expensive to control
All processes have some variation
Management do not fund projects
Which one of followings is NOT included as the Three Key Performance Criteria?
Quality
Cost
Time
Materials
Where was Total Quality Management first developed?
USA
UK
Japan
Korea
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
Total Quality Management (TQM) focuses on
Employee
Customer
Both employee and customer
None listed in this question
P-D-C-A stands for
Plan-Do-Check-Act
Plan-Do-Correct-Act
Proceed-Do-Check-Act
Proceed-Do-Correct-Act
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
What is Total Quality Management?
A sales approach that aims to sell as much as possible
A sales approach that aims to sell at the lowest possible cost
A management approach that aims to reconcile suppliers and buyers
A management approach aiming to deliver products and services that meet or exceed customer expectations
Which company is known for its TQM approach?
Amazon
Toyota
Zara
Inspection, scrap, and repair are examples of ______________
Internal costs
External costs
Costs of dissatisfaction
Societal costs
All of the following costs are likely to decrease as a result of better quality except ______________
Customer dissatisfaction costs
Inspection costs
Maintenance costs
Warranty and service costs
–––––––– are the charts that identify potential causes for particular quality problems.
Control chart
Flow chart
Cause and effect diagram
Pareto chart
Total Quality Management Focuses on
Employee
Customer
Both (a) & (b)
None of the Above
Which of the following is responsible for quality objective?
Top level management
Middle level management
Frontline management
All of the above
While setting Quality objective, ________ to be considered.
Customer need
Organizational need
Supplier need
Worker need
The main business process objective(s) are
(i)Customer service
(ii) Profit & loss
(iii)Employee satisfaction
The Correct Answer is
(i) only
(i) & (ii)
(i) (ii)& (iii)
None of the Above
The customer requirement to be reviewed
(i)Before supply of product
(ii)After supply of product
(iii)Before commitment of supply of product
The Correct Answer is
i & ii
i & iii
ii & iii
None of the above
Current quality concept is
(i)Increase in production
(ii)Continual improvement
(iii)Prevention of defect
The Correct Answer is
i & ii
i & iii
ii & iii
None of the above
In ISO, standard means
something established by authority, custom, or general consent as a model or example.
the basis of value in a monetary system.
something set up and established by authority as a rule for the measure of quantity, weight, extent, value, or quality,
a guidance document to the state of art in a specific discipline or technical area developed through expert consensus.
Which of the following statements is correct in addressing Quality issues in a laboratory?
Main responsibility falls to the Quality Manager
Main responsibility falls to the top management
Maintenance of quality is everyone's responsibility
Quality works best without defining any specific person(s) as having main authority
The decision made during the management review should be based on
facts and data
financial conditions
personal preferences
customers' complaint
