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HRM544 CHAPTER 7

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Emma often finds herself only recalling articles and news stories that align with her existing beliefs, ignoring those that challenge her views. This behavior is known as selective retention.

a)

TRUE

b)

FALSE

2.

By and large, what is the cause of unintentional rating errors in a performance review conducted by a manager?

a)

Discipline

b)

Communication

c)

Motivation

d)

Cognitive bias

3.

During a team-building exercise, Samuel noticed that he felt a stronger connection with Ethan, who shared similar interests and values. This phenomenon is known as _____________ error, which leads to attraction so that we tend to favor those who are similar to us.

a)

Similar to me

b)

Contrast

c)

Leniency

d)

Severity

4.

During a performance review, a manager observes how employees _________ ​​, _________, _________ ​ and use information about their work performance.

a)

A.    rate; explain; test

b)

   reward; coach; observe

c)

observe; store; recall

d)

none of the above

5.

Emma often finds herself only reading articles and books that align with her existing beliefs, ignoring any opposing viewpoints. This behavior is an example of selective _________________.

a)

exposure

b)

perception

c)

retention

d)

none of the above

6.

During a performance review at a company, the manager unintentionally makes rating errors due to personal biases, showing leniency towards some employees, being overly severe with others, and often defaulting to average ratings for most. This raises concerns about the fairness of the evaluations.

a)

TRUE

b)

FALSE

7.

During a training session, Henry learns that the goal of behavioral observation training is to improve a rater’s confidence in his/her ability to manage.

a)

TRUE

b)

FALSE

8.

To reduce biases in accepting the communication plan, only use one channel of communication when delivering the message

a)

TRUE

b)

FALSE

9.

7.1           To control biases and increase acceptance of the performance management system, increase ______________ involvement.

a)

human resource

b)

employee

c)

customer

d)

none of the above

10.

Avery is the manager of a company that is about to implement a new performance management system. To ensure a smooth transition, she knows that _______________ is the strategy used to gain support for the new system, which recommends creating a positive attitude toward it before any negative attitudes and rumors are created.

a)

Provide facts and conclusions

b)

Put it in writing

c)

Strike first

d)

Say it and then say it again

11.

During a quarterly review, a company wants to assess how effectively its managers are conducting performance discussion meetings with their teams. They need to choose the evaluation method that best measures the quality of these meetings.

a)

Quality of information

b)

Quality of performance discussion meeting

c)

System satisfaction

d)

Overall cost/benefit ratio

12.

During a training session for performance evaluators at a corporate office, the facilitator discusses the importance of understanding various aspects of the evaluation process. The goals of rater error training include:

a)

Making raters aware of the performance standards required

b)

Making raters aware of the possible errors that might be made in rating

c)

Making raters aware of the possibility that subordinates will disagree with rates given

d)

Making raters aware of the possibility of lawsuits

13.

During a recent performance evaluation at a large corporation, the HR department noticed inconsistencies in the ratings provided by different raters. To address this issue, they decided to implement a training program aimed at improving the accuracy and consistency of the ratings. What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?

a)

RET

b)

FOR training

c)

SL training

d)

BO training

14.

What is the purpose of pilot testing a new performance management system?

a)

To identify employees who are resistant to the change

b)

To identify problems with the system before it is implemented system-wide

c)

To identify supervisors who are not able to rate employees properly

d)

To identify subordinates who should be terminated immediately

15.

During the monitoring and evaluation stage of a new employee training program at a tech company, which of the following evaluation data should be collected?

a)

Reactions to system, assessment of operational and technical requirements, and effectiveness of performance ratings

b)

Appraisal scores, reactions to supervisor behavior, and employee motivations

c)

Employee demographic information, turnover rates, and return on investment (ROI)

d)

Number of training sessions, performance discussion meetings, and online appeals filed