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CompTIA A+ Core 2 Practice Test A

Total questions: 80

Worksheet time: 1hrs 20mins

Name
Class
Date
1.

One of your technicians is on a service call and is dealing with a furious customer who has been shouting loudly. The technician tries but cannot calm down the customer. Which of the following statements best describes the next step the technician should take?

a)

He should let the customer continue to shout; sooner or later the customer will get tired and calm down

b)

He should call the supervisor and complain

c)

He should leave the customer site and document the incident

d)

He should shout back at the customer in an attempt to regain control of the situation

2.

Which type of software helps protect against viruses that are attached to email?

a)

Firewall software

b)

Antivirus software

c)

Edge

d)

Hardware firewall

3.

You create an answer file to aid in installing Windows. Which type of installation are you performing?

a)

Drive image installation

b)

USB installation

c)

Multiboot installation

d)

Unattended installation

4.

You need to locate a mobile device that was stolen. Which technology can aid in this?

a)

GPS

b)

Screen orientation

c)

Passcode lock

d)

Gmail

5.

When a person takes control of a session between a server and a client, it is known as which type of attack?

a)

DDoS

b)

Brute force

c)

Session hijacking

d)

Malicious software

6.

Which of the following settings must be established when you want to make a secure wireless connection? (Choose Two.)

a)

The brand of access point

b)

The wireless standard used

c)

The encryption standard used

d)

The SSID of the access point

7.

Which log file contains information about Windows setup errors?

a)

setupact.log

b)

setuperr.log

c)

unattend.xml

d)

diskmgmt.msc

8.

You are working on a very old printer, and it begins to smoke. Which of the following statements best describes the first step you should take?

a)

Turn off the printer

b)

Call 911

c)

Unplug the printer

d)

Call maintenance

e)

Tell the printer it is bad to smoke

9.

You want to perform a network installation of Windows. Which of the following must be supported by the client computer?

a)

PCIe

b)

PXE

c)

BitLocker

d)

Multiboot

10.

Which of the following statements best describes how to apply spray cleaner to a monitor?

a)

Spray the cleaner directly on the monitor screen

b)

Spray the cleaner on the top of the monitor and wipe it down

c)

Spray the cleaner evenly on the monitor

d)

Spray the cleaner on a clean, lint-free cloth first

11.

In Windows, the MMC is blank by default. Which of the following should be added to the MMC to populate it with programs?

a)

Applets

b)

Files

c)

Directories

d)

Snap-ins

12.

Which of the following can be used to keep storage drives free of errors and ensure that Windows runs efficiently? (Select the two best answers.)

a)

Disk Management

b)

Disk Defragmenter

c)

chkdsk

d)

System Restore

e)

Task Scheduler

13.

Which of the following offers hardware-based authentication?

a)

NTFS

b)

Smart card

c)

Strong password

d)

Encrypted password

14.

Which of the following should be performed during a storage drive replacement to best maintain data privacy?

a)

Completely erase the old drive prior to disposal

b)

Format the new drive twice prior to installation

c)

Use only FAT32 file systems when formatting the new drives

d)

Install antivirus software on the computer before removing the old drive

15.

Which of the following file extensions is used when saving PowerShell scripts?

a)

.js

b)

.vbs

c)

.ps1

d)

.py

e)

.sh

16.

After installing a new storage drive on a Windows computer, a user tries to format the drive. Windows does not show the format option in Disk Management. What did the user forget to do first?

a)

Run chkdsk

b)

Partition the drive

c)

Defragment the drive

d)

Copy system files

17.

Which of the following is an open source operating system?

a)

Android

b)

iOS

c)

Windwos

d)

macOS

18.

You are working as a computer technician for a mid-sized company. A user calls you and tells you that ransomware has been detected on a PC. You verify that the system indeed has ransomware on it. Of the listed answers, what should you now do first?

a)

Disconnect the PC from the network

b)

Run an anti-malware scan

c)

Educate the end user

d)

Back up the data on the PC

19.

Which of the following is the minimum amount of RAM needed to install a 64-bit version of Windows 10?

a)

512 MB

b)

1 GB

c)

2GB

d)

2TB

20.

Which protocol encrypts transactions through a website?

a)

HTTP

b)

TLS

c)

PuTTY

d)

Kerberos

21.

An employee is completing a credit card payment by phone, but the payment system has a temporary outage. To avoid delaying the customer, the employee writes down the credit card number, expiration date, and CVV on a notepad, planning to enter it into the payment system later. What has the employee violated?

a)

PII

b)

PHI

c)

PCI

d)

PGP

22.

Which of the following commands creates a new directory in the Windows Command Prompt?

a)

cd

b)

md

c)

rd

d)

ls

23.

Which of the following is not an advantage of NTFS over FAT32?

a)

NTFS supports file encryption

b)

NTFS supports larger files sizes

c)

NTFS supports larger volumes

d)

NTFS supports more file formats

24.

In Windows, when does a computer dump the physical memory?

a)

When the wrong processor is installed

b)

When a device is missing drivers

c)

When the computer is shut down improperly

d)

When the computer detects a condition from which it cannot recover

25.

You have been given the task of installing a new storage drive on a server for a customer. The customer will be supervising your work. Which of the following questions should you ask the customer first?

a)

“What is the administrator password?”

b)

“Are there any current backups?”

c)

“Do you want me to shut down the server?”

d)

“Which version of Windows Server is this?”

26.

You are setting up auditing on a Windows computer. If it’s set up properly, which of the following logs should contain entries?

a)

Application log

b)

System log

c)

Security log

d)

Maintenance log

27.

When you connect to a website to make a purchase by credit card, you want to make sure the website is secure. Which of the following statements best describes how to determine whether a site is secure? (Select the two best answers.)

a)

You should look for the padlock in the locked position toward the top of the screen.

b)

You should look for the padlock in the unlocked position toward the top or bottom of the screen.

c)

You should look for the protocol HTTP in the address or URL bar.

d)

You should look for the protocol HTTPS in the address or URL bar.

28.

You and a coworker are running network cables above the drop ceiling. The coworker accidentally touches a live AC power line and is thrown off the ladder and onto the ground. He is dazed and can’t stand. He is no longer near the AC power line. Which of the following statements best describes the first step you should take?

a)

Cut the power at the breaker

b)

Move the coworker further down the hall

c)

Begin CPR

d)

Call 911

29.

A customer’s Device Manager shows an arrow pointing down over one of the devices. What does this tell you?

a)

The device’s driver has not been installed

b)

The device is not recognized

c)

The device is disabled

d)

The device is in the queue to be deleted

30.

Which of the following Linux commands should be used to change the permissions on a file?

a)

chmod

b)

top

c)

grep

d)

cat

31.

Where is the notification area located in Windows?

a)

In the System Properties dialog box

b)

In the System32 folder

c)

On the taskbar

d)

Within the Start menu

32.

Which of the following is the second step of the A+ best practice methodology for resolving problems?

a)

Identify the problem

b)

Establish a probable cause

c)

Test the theory

d)

Document

33.

A coworker downloads a game that ends up stealing information from the computer system. What is the term for this?

a)

Cryptominer

b)

Spam

c)

Trojan

d)

Spyware

34.

Where are software-based firewalls most commonly implemented?

a)

On routers

b)

On servers

c)

On clients

d)

On switches

35.

Which of the following terms refers to the process of manipulating people into giving access to network resources?

a)

Shoulder surfing

b)

Social engineering

c)

Phishing

d)

Spear phishing

36.

Which of the following statements best describes the recommended method for handling an empty toner cartridge?

a)

Throw it away

b)

Incinerate it

c)

Refill it

d)

Recycle it

37.

You just upgraded the president’s computer’s video driver. Now the Windows system will not boot. Which of the following steps should be taken first?

a)

Access the Windows RE Command Prompt

b)

Boot into Safe Mode and roll back the driver

c)

Reinstall the operating system

d)

Tell the president that you will fix the computer tomorrow

38.

Which kinds of data are typically synchronized on a smartphone? (Select the two best answers.)

a)

Contacts

b)

.ps1 scripts

c)

Email

d)

SQL databases

39.

Which tool is used to back up data on the C: drive in Windows?

a)

Nano

b)

BitLocker

c)

Time Machine

d)

File History

40.

Which Windows utility is used to prepare a drive image for duplication across the network?

a)

Robocopy

b)

Sysprep

c)

Ghost

d)

Clonezilla

41.

Which of the following are operating systems? (Select three)

a)

Windows 11 and Linux

b)

iOS and macOS

c)

Disk Management

d)

Chrome OS

e)

VMware Workstation

42.

Which Windows System Recovery option attempts to automatically fix problems?

a)

System Restore

b)

Startup Repair

c)

File History

d)

Command Prompt

43.

Which of the following features is used to both start and stop services? (Select the two best answers.)

a)

Services.msc

b)

Task Manager

c)

Performance Monitor

d)

MMC

e)

MSConfig

44.

A SOHO wireless network has been compromised by an attacker who brute-forced a PIN to gain wireless access. Once the attacker had access, he modified the DNS settings on the SOHO router, and malware was spread throughout the network. Which of the following most likely allowed the attack to occur? (Select the two best answers.)

a)

TKIP

b)

Latest WPA version

c)

Default login

d)

Old firmware

e)

WPS

45.

Which of the following is the minimum processor requirement for Windows 10/11?

a)

32 GB

b)

1 GHz

c)

2 GHz

d)

2 GB

46.

Where can you obtain applications for mobile devices? (Select the two best answers.)

a)

Spotlight

b)

App Store

c)

Google Play

d)

File Explorer

47.

One of your customers cannot access any websites but can access the company FTP site and can access internal email within Outlook. Which of the following will fix the problem?

a)

Reconfigure the proxy settings

b)

Disable the firewall

c)

Deactivate and reactivate the network interface card

d)

Remove and reinstall the browser

48.

Which of the following tasks cannot be performed from the Printer Properties screen?

a)

Modify spool settings

b)

Adding ports

c)

Pausing print

d)

Enabling sharing

49.

Which of the following statements best describes a common risk when installing Windows drivers that are unsigned?

a)

System stability may be compromised

b)

Files might be cross-linked

c)

The drive might become fragmented

d)

Physical damage to devices might occur

50.

You successfully modified the registry on a customer’s PC. Now the customer’s system gets onto the Internet normally. Which of the following steps should be performed next?

a)

Bill the customer

b)

Move on to the next computer

c)

Document your solution

d)

Run Disk Defragmenter

51.

A blue screen is most often caused by what?

a)

driver failuer

b)

memory failure

c)

storage drive failure

d)

LED monitor failure

52.

Making data appear as if it is coming from somewhere other than its original source is known as which of the following terms?

a)

Impersonation

b)

Phishing

c)

Zero-day

d)

Spoofing

53.

Which shortcut key combination immediately locks Windows?

a)

Ctrl+Alt+Del

b)

Windows+R

c)

Windows+M

d)

Windows+L

54.

Which of the following tools is used when setting a computer to boot with the Selective Startup feature?

a)

Task Manager

b)

Windows RE

c)

Safe Mode

d)

MSConfig

55.

Which specific tool enables you to create a partition in Windows?

a)

Disk Management

b)

format command

c)

Computer Management

d)

Disk Cleanup

56.

A coworker just installed a second storage drive in his Windows computer. However, he does not see the drive in File Explorer. What did he forget to do? (Select the three best answers.)

a)

Format the drive

b)

Partition the drive

c)

Run FDISK

d)

Initialize the drive

e)

Set up the drives in the UEFI/BIOS

57.

Which type of partition should an operating system be installed to?

a)

Dynamic partition

b)

Extended partition

c)

Primary partition

d)

Logical drive

58.

Which of the following is typically included in a local security policy?

a)

RAID use

b)

Password length

c)

Router password

d)

Use of a password to log in

59.

You are troubleshooting a networking issue on a Windows computer. Which of the following commands should you try first?

a)

ip a

b)

ipconfig /all

c)

net user

d)

autofix

60.

Which of the following tasks can be performed to secure a WAP/router? (Select three.)

a)

Changing the default SSID name

b)

Turning off SSID broadcast

c)

Enabling DHCP

d)

Disabling WPS

61.

While you are working at a customer site, a friend calls you on your cell phone. Which of the following statements best describes the recommended course of action?

a)

Ignore the call for now

b)

Go outside and take the call

c)

Answer the phone as quietly as possible

d)

Text your friend

62.

Which of the following is the default file system used by Windows?

a)

FAT32

b)

ext4

c)

NTFS

d)

exFAT

63.

Which of the following is an example of social engineering?

a)

Asking for a username and password over the phone

b)

Using someone else's unsecured wireless network

c)

Hacking into a router

d)

A virus

64.

Which of the following user account permissions is needed to install device drivers on Windows?

a)

Standard user

b)

Guest

c)

Adminstrator

d)

Power user

65.

How would you create a restore point in Windows?

a)

Run Disk Defragmenter from the MMC

b)

Run PowerShell

c)

Run the System Restore program from System Properties

d)

Run the Disk Cleanup program from System Properties

66.

Which of the following tools checks protected system files?

a)

chkdsk

b)

dir

c)

cer

d)

sfc

67.

Which of the following tools enables you to find out how much memory a particular application is using?

a)

MSConfig

b)

Task Manager

c)

chkdsk

d)

System Information

68.

Which component of Windows enables users to perform common tasks as nonadministrators and, when necessary, as administrators without having to switch users, log off, or use Run As?

a)

UDP

b)

UAC

c)

USB

d)

VNC

69.

A fingerprint reader is known as which type of security technology?

a)

Biometrics

b)

Smart card

c)

Barcode reader

d)

SSID

70.

Which of the following is the most secure file system in Windows?

a)

ext4

b)

exFAT

c)

NTFS

d)

FAT32

71.

A technician is installing a program on a Windows computer, and the installation fails. Which of the following statements describes the next best step?

a)

Run the installer as an administrator

b)

Contact the program's manufacturer

c)

Reinstall Windows on the computer

d)

Upgrade to the latest version of Windows

72.

One of the computers in your warehouse often requires the replacement of power supplies, CPUs, and other internal devices. Which tool can help prevent these types of hardware faults?

a)

Compressed air

b)

Antistatic wrist straps

c)

Rescue disk

d)

Multimeter

73.

A user gets an error that says “Error log full.” Where should you go to clear the error log?

a)

Device Manager

b)

System Information

c)

Keychain Access

d)

Event Viewer

74.

Which interface is used to launch the ipconfig command?

a)

Command Prompt

b)

Control Panel

c)

MMC

d)

Task Manager

75.

Which of the following is the most secure password?

a)

marquisdesod

b)

Marqu1sDeS0d

c)

MarquisDeSod

d)

Marqu1s_De_S0d_ver_2

76.

Which of the following is available in Pro editions of Windows but not Home editions?

a)

Windows Hello

b)

Secure Boot

c)

BitLocker Drive Encryption

d)

Windows Security

77.

A customer’s Windows computer needs a new larger, faster storage drive. Another technician in your company installs the new drive and then formats the old drive before delivering it to you for disposal. How secure is the customer’s data?

a)

Confidential

b)

Very insecure

c)

Secure

d)

Completely secured

78.

You are working at your organization’s help desk. A user contacts you because the battery in a company-provided smartphone lasts only a short period of time. Which of the following tasks should you do to increase the battery life in the smartphone? (Select the two best answers.)

a)

Increase the time until the screen automatically dims

b)

Set the smartphone’s display to maximum brightness

c)

Connect to the organization’s Wi-Fi network automatically

d)

Disable 802.11ac and instead use 4G mobile data exclusively

e)

Close applications when tasks are completed

79.

Which tool is used to analyze and diagnose a video card, including its DirectX version?

a)

Device Manager

b)

DxDiag

c)

Services.msc

d)

Disk Management

80.

Which of the following commands is entered at the Command Prompt to learn more about the dir command? (Select the two best answers.)

a)

dir help

b)

help dir

c)

dir /?

d)

dir man

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