WorksheetsROP 1.5 Intro to Front Office - LHO 2
Total questions: 35
Worksheet time: 12mins
What is meant by Interadepartmental communication?
Communication within departments
Communication between departments
Front Office’ ‘Restaurants’ and ‘Bars’ are examples of -Support Center and front of the house?
False
True
A _____ provides travelers with lodging and free parking facilities, usually located along highways.
Resort
Holiday Inn
Motel
A ‘Suite’ is A large room with a sitting area, sleeping area and superior amenities
True
False
A Commercial Hotel Mainly Attracts (Business & Traveller Clients)
False
True
A luxury hotel can be classified as a: ........
7 Stars
5 Stars or Above
4 Stars
4+
Interdepartmental communication refers to communication within departments..
False
True
As per the ‘AH & LA’ classification system, a hotel with 150-299 rooms can be classified as a
Mega
Small
Large
Medium
Rooms are close / nearby to one another considered as Adjoining Rooms
False
True
What is the most important TASK of any Front Office?
A- Settlement of the payment "Check in / Check out"
B- Handling Guest Request & Complaint
A & B
The welcoming of the guest
Segmenting your guests can increase the loyalty of your guests
False
True
The __ Century was the beginning of the lodging industry.
15th
17th
17th
The __________ is solely concerned with the provisionof guest accommodation and related services.
Hotel Industry
Hospitality Industry
Motel Industry
Hotlier Industry
The communication process is a combination of the Sender, Message, Receiver and ___________.
Callback
Feedback
Remindback
The first ‘City Center’ hotel was built in--------
New York
Paris
Newjersy
The Uniformed Services department is in some parts ofthe world called the _____________department.
Concierge
Call center
bell desk
bell captain
The word hospitality comes from the word –‘________’
Hospice
Hostel
Hospital
Which of the following should be avoided when communicating with the guests.--------
Entering guest’s personalspace and Forceful hand gestures,Bad language
Confrontational situations,
Defensive body language and Raising yourvoice
All answers are correct
The hotel’s guest relations department’s only responsibility is to coordinate services for VIP guests.
False
True
(Eco-tourism ))) is strongly linked to conservation and interpretation of the natural world, and is distinguished from the more general concept of sustainable tourism.
True
False
Housekeeping, Restaurants, Front Office’ are example of Support Center & front of the house
False
True
A limited service hotel: is a lodging property that offers alarge variety of food services.”
True
False
A Commercial Hotel " City Center "mainly Attracts Buisness Travllers /Business Travelers /Clients
False
True
A hospitality suite is a suite large enough to host a party,meeting or any other happening for a group of people.
True
False
A suite is in general defined as a combination of two ormore rooms. There is one (or more) sleeping rooms and a __________ separated by a wall and door.
Parlour
maid's room
master bedroom
Private residences operated as accommodationestablishments by their owners are generally referred to as "Holiday Cottages"
True
False
Technology has shifted the responsibility for room sales from the front desk to the reservations department.
False
True
The word hospitality comes from the word -------
Hospice
Hostes
Hostel
the most important task of any Front Office is --------
welcoming of guests
checking guest out
make room reservation
maximize room sales
Capsule Hotels are mostly found in China ?
False
True
A Single room is designed for an occupancy of more than one person?
False
True
Guests looking for Rest, Sport , quality time with family and friends can be segmented as Corporate Travellers?
False
True
A luxury Hotel can be classified as 4 star
False
True
A Limited Service hotel is a lodging property that offers a large Variety of Food Service ?
False
True
Communication can be made through Verbal communication only?
False
True
