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ROP 1.5 Intro to Front Office - LHO 2

Total questions: 35

Worksheet time: 12mins

Name
Class
Date
1.

What is meant by Interadepartmental communication?

a)

Communication within departments

b)

Communication between departments

2.

Front Office’ ‘Restaurants’ and ‘Bars’ are examples of -Support Center and front of the house?

a)

False

b)

True

3.

A _____ provides travelers with lodging and free parking facilities, usually located along highways.

a)

Resort

b)

Holiday Inn

c)

Motel

4.

A ‘Suite’ is A large room with a sitting area, sleeping area and superior amenities                   

a)

True

b)

False

5.

A Commercial Hotel Mainly Attracts (Business & Traveller Clients)

a)

False

b)

True

6.

A luxury hotel can be classified as a: ........

a)

7 Stars

b)

5 Stars or Above

c)

4 Stars

d)

4+

7.

Interdepartmental communication refers to communication within departments..

a)

False

b)

True

8.

As per the ‘AH & LA’ classification system, a hotel with 150-299 rooms can be classified as a

a)

Mega

b)

Small

c)

Large

d)

Medium

9.

Rooms are close / nearby to one another considered as Adjoining Rooms

a)

False

b)

True

10.

What is the most important TASK of any Front Office?   

a)

A- Settlement of the payment "Check in / Check out"

b)

B- Handling Guest Request & Complaint

c)

A & B

d)

The welcoming of the guest

11.

Segmenting your guests can increase the loyalty of your guests

a)

False

b)

True

12.

The __ Century was the beginning of the lodging industry.

a)

15th

b)

17th

c)

17th

13.

The __________ is solely concerned with the provisionof guest accommodation and related services.

a)

Hotel Industry

b)

Hospitality Industry

c)

Motel Industry

d)

Hotlier Industry

14.

The communication process is a combination of the Sender, Message, Receiver and ___________.

a)

Callback

b)

Feedback

c)

Remindback

15.

The first ‘City Center’ hotel was built in--------

a)

New York

b)

Paris

c)

Newjersy

16.

The Uniformed Services department is in some parts ofthe world called the _____________department.

a)

Concierge

b)

Call center

c)

bell desk

d)

bell captain

17.

The word hospitality comes from the word –‘________’

a)

Hospice

b)

Hostel

c)

Hospital

18.

Which of the following should be avoided when communicating with the guests.--------

a)

Entering guest’s personalspace and Forceful hand gestures,Bad language

b)

Confrontational situations,

c)

Defensive body language and Raising yourvoice

d)

All answers are correct

19.

The hotel’s guest relations department’s only responsibility is to coordinate services for VIP guests.

a)

False

b)

True

20.

(Eco-tourism ))) is strongly linked to conservation and interpretation of the natural world, and is distinguished from the more general concept of sustainable tourism.

a)

True

b)

False

21.

Housekeeping, Restaurants, Front Office’ are example of Support Center & front of the house

a)

False

b)

True

22.

A limited service hotel: is a lodging property that offers alarge variety of food services.”

a)

True

b)

False

23.

A Commercial Hotel " City Center "mainly Attracts Buisness Travllers /Business Travelers /Clients

a)

False

b)

True

24.

A hospitality suite is a suite large enough to host a party,meeting or any other happening for a group of people.

a)

True

b)

False

25.

A suite is in general defined as a combination of two ormore rooms. There is one (or more) sleeping rooms and a __________ separated by a wall and door.

a)

Parlour

b)

maid's room

c)

master bedroom

26.

Private residences operated as accommodationestablishments by their owners are generally referred to as "Holiday Cottages"

a)

True

b)

False

27.

Technology has shifted the responsibility for room sales from the front desk to the reservations department.

a)

False

b)

True

28.

The word hospitality comes from the word -------

a)

Hospice

b)

Hostes

c)

Hostel

29.

the most important task of any Front Office is --------

a)

welcoming of guests

b)

checking guest out

c)

make room reservation

d)

maximize room sales

30.

Capsule Hotels are mostly found in China ?

a)

False

b)

True

31.

A Single room is designed for an occupancy of more than one person?

a)

False

b)

True

32.

Guests looking for Rest, Sport , quality time with family and friends can be segmented as Corporate Travellers?

a)

False

b)

True

33.

A luxury Hotel can be classified as 4 star

a)

False

b)

True

34.

A Limited Service hotel is a lodging property that offers a large Variety of Food Service ?

a)

False

b)

True

35.

Communication can be made through Verbal communication only?

a)

False

b)

True