Free Printable OB Chapter 10: Conflict

Worksheets

OB Chapter 10: Conflict

Total questions: 10

Worksheet time: 5mins

Name

Class

Date

__________ is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

Functional

Dysfunctional

Conflict

Personal variables

What is NOT TRUE about Traditional view of conflict?

all conflict is harmful

not all conflict is harmful

must be avoided

poor communication

What is NOT TRUE about Interactionist view of conflict?

absolutely necessary for a group to perform effectively

only a positive force

functional

dysfunctional

Which of the following showing the CORRECT STEP in conflict process?

Stage 3: Behavior

Stage 4: Intentions

Stage 5: Outcomes

Stage 3: Intentions

Stage 4: Behavior

Stage 5: Outcomes

Stage 1: Cognition & personalization

Step 2: Intentions

Step 3: Outcomes

Step 1: Cognition & personalization

Step 2: Behavior

Step 3: Outcomes

________ is a desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.

Avoiding

Collaborating

Competing

Compromising

__________ is the willingness of one party in a conflict to place the opponent’s interests above his or her own

Compromising

Competing

Collaborating

Accommodating

Which of the followings is NOT TRUE about dysfunctional outcomes from conflict?

Reduced group effectiveness

Infighting among group members overcomes group goals

Development of discontent

Creation of an environment for self-evaluation and change

Which of the followings is TRUE about distributive bargaining characteristic?

I win, you win

Variable amount of resources to be divided

I win, you lose

Long term relationships

____________ is a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives given by a lawyer or a Counselor

Mediator

Arbitrator

Conciliator

Consultant

10.

________ is a trusted third party who provides an informal communication link between the negotiator and the opponent such as the Industrial Department Officer in a case between an employer and a trade union.