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Worksheetscustomer service
Total questions: 10
Worksheet time: 6mins
Complete: After purchase
We hope you are _________ with your __________.
Purchase
Good
Satisfied
Excellent
Only answer:
Good customer service is required for a business to succed?
TRUE
FALSE
Double answer:
What elements are necessary for good customer service?
*Respectful *Helpful
Kind Attentive accurate responsive
*selfless *Grouchy
*Autonomous Egotist *impatience
Any
*dependably *Comprehensive
*Attentivve *Patient
Complete: To welcome
_______ my name is Alex. How ____ I assisst you?
Hello,
Sit down
Could
Good view
Complete: Before purchase
Would you _____ further information about the product?
Like
Good
Nice
Any
Complete: Phrases to offer help
If you have more _________, please give me a ____.
questions
number
call
doubt
Finish the sentence:
We appreciate your _________ as a customer.
satisfied
please
loyalty
What makes your organisation different from similar ones?
Staff & Service are the difference
Our cakes are better
Our coffee is warmer
Our chairs are more comfortable
In order to provide good service, employees should give customers...
Free Products
Limited Information
Political Opinions
Complete Attention
Which of the following demonstrates respect:
Being Polite
All of the Options
Being consistent in your actions
Encouragement & Implementation of ideas
