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Worksheetscsa exam part3
Total questions: 60
Worksheet time: 3600secs
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
A. On list Context Menu, select Group By > Category
B. On the Filter Menu, select Group By > Category
C. Click Group On icon, select Category
D. On Navigator Filter, type tablename.group.category and press enter
E. On the Category column title, click Context menu > Group By Category
Which collaboration tool is available from the banner, using the bubble icon?
A. Now Messenger
B. Agent Chat
C. Connect Chat
D. Collaborate Now
E. Live Feed
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
A. Can Contribute
B. Cannot Author
C. Cannot Contribute
D. Cannot Write
E. Read Only
Which features allow you to update multiple records at one time? (Choose two.)
A. List Editor
B. Field Update Action
C. Bulk Record Update
D. Data Remediation Dashboard
E. Update Selected Action
Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
A. Knowledge Authors
B. Knowledge Contributors
C. Knowledge Controller
D. Knowledge Managers
E. Knowledge Category Managers
Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
A. Skype Now
B. Collaborate Now
C. Agent Messenger
D. Agent Chat
E. Connect Chat
What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)
A. Tables & Columns
B. Dictionary
C. Data Class Manager
D. Dictionary Dashboard
E. Database View
What component causes a flow to run after a record has been created or updated?
A. Date-based trigger
B. On-change trigger
C. Record-based trigger
D. Application-based trigger
E. Updated-date trigger
What type of field is Boolean and appears as a check box?
A. Yes/No
B. True/False
C. On/Off
D. Binary
E. 0/1
Which module is used to access the knowledge bases which are available to you?
A. Knowledge > Home
B. Self Service > Knowledge
C. Knowledge > All
D. Knowledge > Knowledge Bases
E. Knowledge > Overview
A customer requests the following data quality measures be added:
✑ Incident numbers should be read only, on all lists and forms, for all users.
✑ Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?
A. Data Quality Policy
B. Dictionary Design Policy
C. UI Data Policy
D. Field Criteria Policy
E. Data Policy
What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?
A. Workflow User
B. Request Fulfiller
C. ITSM User
D. Process User
Which module would you use to customize your instances banner image, text and colors?
A. System UI > UI Pages > Branding
B. Service Portal > Portals > Branding
C. System Properties > Basic Configuration UI16
D. System Properties > Branding
E. Homepage Admin > Pages > Branding
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?
A. IMDB
B. ITSM
C. CSDM
D. CMDB
E. LDAP
Which module is used as the first step for importing data?
A. Coalesce Data
B. Transform Data
C. Import Data
D. Load Data
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
A. Flow Manager
B. Flow Designer
C. Flow Editor
D. Workflow Editor
E. Workflow Designer
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
A. Look up their password, so you can login with their account
B. Initiate a Connect Chat session
C. Install the Bomgar plug-in
D. Impersonate the user
E. Launch a NowChat window
What is a key difference between Reporting and Performance Analytics?
A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
B. Performance Analytics can show trends; Reports cannot.
C. Reports can be run on a scheduled basis; Performance Analytics cannot.
D. Performance Analytics data can be published to Dashboards; Reports cannot.
E. Performance Analytics shows KPIs; Reporting does not
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
A. Configure Lists
B. Show Options
C. Configure Task
D. Show Choices
E. Show Choice List
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
A. System Notification > Email > Notifications
B. Administration > Notification Overview
C. System Properties > Email > Settings
D. User Preferences > Email > Notifications
E. Click Gear > Notifications > New
When designing a flow, how do you reference data from a record, in that flow?
A. Drag the table icon onto the flow definition
B. Use the condition builder to specify the desired values
C. Specify the source table on the data pill related list
D. Drag the data pill onto the flow definition
E. Add the table reference using the slush bucket
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
A. Group
B. Department
C. My reports
F. Global
I. All
Which tool is used to define relationships between fields in an import set table and a target table?
A. Transform Schema
B. Schema Map
C. Dictionary Map
D. Transform Map
E. Field Transformer
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
A. Agent Workspace
B. Chat bot
C. Virtual Agent
D. Knowledge Chat
E. Now Support
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
A. Flows
B. Action Sequences
C. Action Sets
D. Task Flows
E. Flow Diagrams
From a form, what would you click to add additional fields to the form? (Choose two.)
A. Context Menu > Form > Layout
B. Context Menu > Configure > Form Layout
C. Context Menu > Configure > Form Design
D. Right click on header > Add > Field
E. Context Menu > Form > Designer
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
A. Database View
B. Many to Many
C. One to Many
D. Extended
On a Form header, what is the three bar icon called?
A. Pancake icon
B. Additional Actions or Context Menu
C. Hamburger icon
D. Cake icon
Group records are stored in which table?
A. Group [sn_user_group]
B. Group [sys_user_group]
C. Group [s_sys_group]
D. Group [u_sys_group]
What function do you use to add buttons, links, and context menu items on forms and lists?
A. UI Policies
B. UI Settings
C. UI Actions
D. UI Config
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
A. Before, After, Async, Display
B. Prior to, Synchronous, on Update
C. Insert, Update, Delete, Query
D. Before, Synchronous, Scheduled Job, View
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
A. Local Sources (i.e. XML, CSV, Excel)
B. Implementation Spoke
C. DataHub
D. JDBC Connection
E. LDAP Connection
What are the components that make up a filter condition? (Choose three.)
A. Operator
B. Match Criteria
C. Value
D. Column
E. Field
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
A. Turn your computer off and on again
B. Clear browser cache
C. End Impersonation
D. Log out and back in
Show Suggested Answer
What controls the publishing and retiring process for knowledge articles?
A. Approval Policies
B. Approval Definitions
C. Workflow Designer
D. Workflows
E. State Lifecycle
What type of query allows you to filter list data using normal words, instead of the condition builder?
A. Natural Language Query
B. Alexa Query
C. Machine Learning Query
D. Predictive Intelligence Query
E. Auto-suggest Query
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
A. One Approval can have many Requests
B. One Request can have many Requested Items
C. One Requested Item can have many Approvals
D. One Requested Item can have many Catalog Tasks
E. One Cart can have many Requests
On a filter condition, which component is always a choice list?
A. Operator
B. Filter Criteria
C. Operation
D. Match Criteria
A Role is defined as what?
A. A collection of permissions
B. A set of user access policies
C. A Persona in a workflow
D. A set of access control rules
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
A. Create New module has a broken link
B. Known intermittent issue with UI15
C. User should be using Chrome instead of Explorer for their browser
D. User has read role, but not the write role on the Inventory table
E. User session has timed out
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
A. Scenario Dashboard
B. CI Use Case Modeler
C. CMDB Use Case Modeler
D. Common Service Data Model (CSDM) product view
The RIDAC workflow can be modified by using which recommended feature?
A. Service Catalog
B. Project Form
C. Flow Designer
D. Workflow Editor
Show
What are advantages of using Flow Designer? (Choose three.)
A. Supports advanced developers
B. Enables complicated scripting
C. Reduces technical debt
D. Less manual scripting
E. Smooth integration with 3rd party systems
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
A. Add the role Log Write [sn_log_write] to the Impersonator Group
B. Create user update set for impersonation tracking
C. Activate the glide.sys.log_impersonation prop
D. From User icon, select Elevate Roles
E. On the Impersonator role record, right click and select Create Log
Show Suggested Answer
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
A. Trigger runtime value
B. Sequence runtime value
C. Starting runtime value
D. Data pill runtime value
E. Input runtime value
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
A. Request + Response
B. Save + Update
C. Write + Read
D. Submit + Query
E. Insert + Verify
When importing data, what happens to imported rows, if no coalesce field is specified?
A. All rows are rejected from the import, as coalesce field is required.
B. All rows are treated as new records. No existing records are updated.
C. Duplicate rows are rejected from the import.
D. All rows are treated as new records, but errors will be flagged in the import log.
What is the most common role that has access to almost all platform features, functions, and data?
A. Security Admin [security_admin]
B. Sys Admin [sys_admin]
C. Admin [sn_admin]
D. System Administrator [admin]
E. Base Admin [base_admin]
What feature do you use to specify which users are able to access a Service Catalog Item?
A. Can Read Role
B. Catalog User Role
C. Can Order Tab
D. User Criteria
Which component of a table contains a piece of data for one record?
A. Factor
B. Field
C. Datapoint
D. Element
E. Item
Show
User records are stored in which table?
A. User [sys_user]
B. User [sn_user]
C. User [u_sys_user]
D. User [s_user]
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
A. Notifications
B. Alerts
C. Texts
D. Events
E. Emails
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
A. Agent Assist
B. Virtual Agent
C. Now Messenger
D. Connect Agent
Which role can manage multiple knowledge bases?
A. knowledge_base_admin
B. kb_admin
C. sn_kb_admin
D. knowledge_admin
What type of field has a drop down list, from which you can pick from pre-defined options?
A. Choice
B. Picker
C. Drop down
D. Option
Which statement correctly describes the differences between a Client Script and a Business Rule?
A. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded
B. A Client Script executes on the server and a Business Rule executes on the client
C. A Client Script executes on the client and a Business Rule executes on the server
D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated
Show Suggested Answer
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
A. Groups can assign tasks to users based on on-call schedules
B. Site support members can pick tasks, based on Location
C. Groups can assign tasks to users based on skills
D. Group members can avoid tasks, which are nearing SLA breach
E. Groups can assign tasks to users based on availability
What ServiceNow feature allows you to include data from a secondary related table on a report?
A. SQL
B. Dot Walking
C. Outer Join
D. Joins
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
Browser tab title
Module text color
Preferred browser
Base theme
Font style
Browser tab title
Module text color
Preferred browser
Banner Image
Font style
Browser tab title
Module text color
Base theme
Header background color
Banner Image
Base theme
Font style
Animation style
Header background color
Banner Image
Which field (or fields) is used as a unique key during imports?
A. Match Fields
B. Coalesce Fields
C. Key Fields
D. Sys IDs
