Worksheetschatlyn's team retreat
Total questions: 11
Worksheet time: 5mins
What's the name of the framework chatlyn is based on?
Chatwoot
Chatloot
Chathoot
Phatboot
Can an agent create an inbox?
Yes
No
Maybe
When I change the language of the account, it will affect ...
... the interface language of all agents immediately.
... the initial language of a new agent.
all templates and forces them to change their language.
What is wrong:
A business solution provider (BSP) is ...
a company that as a contract with Meta.
a company that makes it easier to go through Meta processes.
a company that allows you to make actions on behalf of a client (e.g. sending templates).
a company that can send messages directly to clients.
What's a WABA?
WhatsApp Business Account
WhatsApp Builder Account
WhatsApp Bee AI
How many days does a client have to wait, if his phone number verification gets rejected?
20
30
45
60
How long does a customer service window last?
180 minutes
1080 minutes
1440 minutes
2880 minutes
What template type does not exist?
Marketing
Utility
Authentication
Service
Information
How many hours will it take to raise the sending limit to 10K as fast as possible?
24 hours
48 hours
72 hours
96 hours
What is wrong:
What will happen if a client decides to use a catch all mail address to their account?
each mail (past and present) will create a new conversation
every conversation must be resolved manually
they cannot answer on catch all mail addresses
catch all mail addresses don't have chatlyn's SPAM filter
A (potential) client wants to have a PMS integration. Where do you have to put this request?
write Michael on Slack, he's always online anyway
write a Bug Report, since this is the only thing how I can add things to ClickUp
go to General Roadmap in ClickUp, click on new task and write /template; then I select the PMS template
I'm hungry
