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WorksheetsPKT Bhopal May 2025
Total questions: 50
Worksheet time: 38mins
What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?
Replacement Tab
Credits
Balances
Home
What are the internal tools that an agent use to do research? (select the most suitable)
Google & Bing
Product Information Page, Knowledgebase, Help Center
PIP
Knowledge Base & Help Center
What is the correct verification process?
First and last Name, last four digits of the credit card, shipping address
Customer first and last name on the account, and email address associated with the account
Customer first and last name, and email address on the account
First and Last name, Telephone number and email address
What are the local stores available for Print pick up?
Fontana, Fort Mill & Sumos Tavern
Walgreens & CVS
Walmart, Target, CVS
Lifetouch, Borrowlenses, Wedding Paper Divas
According to the "Returns Process Guidlines", what is the max allowance for Tier 1 agents in accommodating customers?
Over $200
$30
unlimited, our Customers Are Really Everything
$100
Care is one of the 5 customer service pillars, True or False?
True
False
If a customer wants flexibility in creating her photo book what is the best recommendation
Please go ahead and check with Snapfish; their options are extensive
None of the above
Direct her to the Make it Manually
Direct her to the Make it Fast option
What link do you click on in the Order Summary to check the LDD?
Narvar
Replacements
Details
Shipments
Can a customer upload a prg format image to the website?
Yes
No
What is the turnaround time for refunds?
Refunds are immediate
7-10 days
5-7 days
7-10 business days
How do I add notes to an order Jessica contacted about in cs tool?
Syncing order number to case after saving case notes
It is not needed
Copy and paste from service cloud log a note to order notes in cs tool
Syncing order number in order widget before saving case notes
Suzanne entered the wrong address on her order and now is trying to get it rerouted. After checking tracking, you see the items are being returned. What resource do use to find the best course of action for the customer?
PIP
Knowledgebase
Helpcenter
Accommodations
Customer is about to submit an order but has requested an extension on a promotion that he wants to use on the item in the cart. What would be the correct area? (select the most suitable)
Manage my account
Help with my order
Personalizing a product
Something else
According to the Guided Assistance, can we cancel an order if the request is coming from the recipient of the order?
Yes
No
What is the KB article no for Photo upload issues
1512
1711
1513
1712
Dara ordered a custom photo book from Shutterfly for his family reunion. What guarantee does Shutterfly offer to its customers?
Free Shipping guarantee
Price match guarantee
100% satisfaction guarantee
Lifetime warranty
Ben is looking for a company that offers various personalized products for his memories. What type of products does Shutterfly offer?
Only photo books
A variety of photo-related products
Only wall art
Only greeting cards
What is a unique feature of Shutterfly's app?
Free Shipping
Unlimited Free Photo Book Pages
Virtual reality integration
Unlimited free prints
Did you know that one of the awesome resources provided by Shutterfly is? Let's see if you can guess it!
Job placement services
Real estate listings
Shop inspirations
Investment advice
What is the range of years mentioned in Shutterfly's copyright?
2000-2025
1999-2025
1995-2025
1990-2020
Mark is super excited to create a stunning photo book with Shutterfly! But wait, how often does Shutterfly surprise its users with special offers (Free Photo Book) to make their projects even more delightful?
Weekly
Monthly
Annually
Quarterly
What is the expiration date for Care credits added by the Shutterfly customer service representative?
85 Months
99 Months
120 Months
12 Months
What is the cost of Puzzle 520 pieces shipped through standard shipping method?
$8.99
$11.99
$14.99
$24.99
What is the Recommended DPI for Metallic Prints?
100
200
300
400
What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?
Replacement Tab
Credits Tab
Balances Tab
Home
What state indicates the order is being created?
Created
Paid
Converted to Jobs
Payment Verified
Where on the chat will you use to update notes for each case?
Supplied Information
Other Cases
Log a Note
Specialty Flow
Which of the following do I need to check in order to determine if an order is late/lost?
Tracking, Saved project, KB
ETA, Order status, CCT case
ETA, Tracking, Order status
What time zone does Shutterfly quote on the website?
Eastern Time
Central Time
Pacific Time
Mountain Time
Which of the below best helps you with determining who I am able to give information to, based on their relationship to the account or order?
Help Center
Guided Assistance
Knowledge Base
Accommodations
What do you click on in the Order Summary to check the LDD?
Narvar Page
Replacements
Order Details
Shipment Details
Can a customer upload a PNG format image to the website?
YES
NO
How do I add notes to an order Jessica contacted about in CS tool?
Syncing order number to case after saving case notes
Copy and paste from service cloud to CS tool
Syncing order number in order widget before saving case notes
Customer is about to submit an order but has requested an extension on a promotion that he wants to use on the item in the cart. What would be the correct area? (select the most suitable)
Manage My Account
Help With My Order
Manage My Promos
Something Else
John Smith contacts to get access to the account of the deceased brother (John Brown). Can you assist with getting him the access?
Yes
Maybe
No
Accounts for deceased users are deactivated
What service does Lifetouch offer?
Photography for families, School, nd places of worship
Videography and photography rental equipment.
Card printing
All of the above
What is the time limit frame under which the Video Plan can be canceled?
30 Days
30 Mins
3 Months
3 Hours.
The following addresses are not eligible for Super Rush Shipping. (Select all that may apply)
P.O Box Addresses
APO/FPO Addresses
International Addresses
Domestic Addresses
What is the Photo Bleed Dimensions of 8x8 Slate Plaque?
7.75 x 7.75
8x8
8.5x8.5
7.5x8
Which of the following addresses are eligible for Economy and Standard Shipping?
Puerto Rico
Guam
American Samoa
All Of the Above
Which of the special character is not supported?
б
Ç
Ü
€
What is the name of the chart used to color management in Shutterfly?
The MacBeth chart
The RGB chart
Vector Chart
What is the Obese form of DPI?
Disposal Personal Income
Details Per Inch
Dots Per Inch
Depths Per Inch
Shipping method can be upgraded on the orders that are placed with a digital wallet method.
True
False
Which are the options that will be available once the Photo Album is shared?
Stop Share
Collaborate
Link to Share
Can Costco Members order 1-Hour Pickup Prints from CVS/Walgreens?
Yes
No
How many characters are there in a Gift Certificate code?
19
17
15
13
Which of the following Video Formats are accepted by Shutterfly?
FLV
MP4
M2TS
ASF
When was the KB Article #2317 last updated?
November 2024
October 2025
December 2023
January 2022
Which printing process is used by Shutterfly?
(a)
